Sears Auto Center

Bait and switch opperation at best. Took way too long for services… Was quoted hour and a half, ended up being a 3 hour ordeal. No wonder Sears is going out of busines!

This is my FAVORITE automotive shop!!! These guys know what they are doing,
and the customer service is amazing. They did an awesome and fast job on
my shocks and struts, at a great price. I had to go back to have something checked
out. It was a problem caused by a shoddy job from another repair place. Grant, at
counter, was great! He took me directly back to the repair area and found a mechanic
to check out my problem. Jonathan took a quick drive with me and figured out the problem
was a loose sway bar. He tightened it and had me out of there is 15 minutes, at no charge! The other mechanic in the shop was really friendly too. I will be taking my car here for all maintenance and repairs in the future!!!

This was truly the worst customer service I have ever experienced at an automotive shop. When scheduling my appointment, I called twice because no one answered the phone and was put on hold for a full 10 minutes once I did get through to someone.
When I arrived at my appointment, the customer service rep said she would be right back and did not check me in for another 25 MINUTES! (there were no other customers in the store and phones were ringing off the hook the whole time…)
Unfortunately, I could not bail at this point because I had already bought a Groupon for the oil change. Too make matters worse, an extra $ 15 worth of shop fees were surprisingly not included in this oil-​change coupon.
All said and done I finally left an hour and fourty minutes after my 45 minute oil change appointment.

I want to here for an oil change and the staff was really nice and thorough. They took care of everything and didn’t try to up charge me on anything else. I had an appointment and I was in and out in an hour. The oil change is a little bit more expensive than other places but you do get a full diagnostic workup

My technician is «Michael». Michael is always pleasant, friendly, professional and knowledgeable. He goes the extra mile and provides top notch «World Class Customer Service». I always feel totally as ease going to Michael and know that he will get the job done meticulously. I trust him 100%. He is a real asset to SEARS and deserves recognition for a job well done!

Stephan helped me out and saved me $ 180. Was going to purchase a new tire but he actually found the leak and successfully patched it. In and out in 40 minutes

Be prepared to wait a while

If I could give this place negative stars I would. The absolute worst customer service I have ever experienced!
First off, when I walked into the Sears «auto center», there was only one customer service rep working and he was trying to sell some tires so he never even gave me a second glance. I proceeded to stand there and wait without acknowledgement for almost 10 minutes before someone finally asked if they could help me and check me in for my booked oil change.
I was told the oil change would take an hour to hour and a half. An hour and 15 minutes later they still had not started the oil change on my vehicle. When I questioned the service adviser about it, he was not apologetic. He said, «we’ve been busy, I was going to pull your car in now, do you want the oil change or not»? I decided not.
These morons need to learn customer service skills and they should have more than one service adviser helping customers on a busy weekend. In the end, I am glad I opted to go elsewhere, this place is staffed by complete idiots and I have my doubts I would have got the synthetic oil change I paid for or after reading other reviews they probably would have left the oil cap of drain plug off and ruined my BMW.

I had been going to this location for oil changes and tire rotations since I had purchased Sears tires in WA. This location is closest to my home so I thought it would be convenient. Ha. First off let me say that EVERY time I’ve been there, 7 am to 3 pm, the wait time is insane.
One time I went, the tech forgot to put my oil cap back on. They called and I had to come back to have that done. Another time I stopped in because my car was alerting me that there was a tire issue and it was a horrible sound. I was on my way to work and stopped by asking if someone could just pop out to my car and see if there was a puncture or a flat, anything. I was told it would be 2 hours. So I left and drove up the mountain thinking I could die at any minute. The last (and final) time I went here, I was 100% completely ignored. There was one guy at a desk on the phone. There was another guy at another desk looking at his computer. Neither of those men acknowledged I had entered, that I was there even. No ‘hello’, no ‘we’ll be right with you’, nada. My son and I waited (I timed it) for exactly 5 minutes. We walked out and I will never go to Sears for anything ever again.

I came in for a quick and easy service and was told there was a 2 hour wait. They suggested I make an appointment so i didn’t have to wait. I did and then I showed up onetime to the appointment only to be told I would have a 2 hour wait. I asked for clarification and assurance that they had my appt in their system, but was told «that’s just how long it is going to take.» My kid is missing a field trip and I’m missing a meeting. We won’t come back.

I brought my car in for some work. One of the things was a slow leak in my tire. The tire wasn’t repairable, so I would need a new one. The mechanic who was helping me told me I would need four new tires because they all had to be the same. I told him I only wanted two. I’m not very knowledgeable about cars and I felt like he was trying to bully me into getting four tires. He was throwing out all this mechanical jargon and trying to convince me that it would be really dangerous for me to not have four tires that were all the same. I told him I couldn’t afford four tires and he said that he would have to make me sign paperwork stating that I was going against their advice and they wouldn’t be liable if anything happened. Only when I told him that I would have to call my dad and see what he thought did the mechanic agree to give me two tires. When I picked up my car a different guy helped me, and he did not make me sign any paperwork regarding my tires.
I know that mechanics are supposed to try to get the most money out of their customers as possible. I felt like this guy was pretty sexist though and trying really hard to take advantage of my limited car knowledge. I did not appreciate the bullying tactics.
On the other hand, they got me in right away and my car was ready quickly.

We were getting ready to go on a much needed vacation — it was Father’s Day weekend, and I had planned a wonderful trip for our family. Since we needed to drive to Cortez, we wanted to make sure the car was in tiptop shape so hubby took our Subaru Outback to Sears Auto right before we left. We needed some work done on the coolant system and a few other items (timing chain) — ended up spending about $ 1000 on repairs. Thought we were in good shape to drive to Cortez for the vacation.
Our car started overheating about an hour south of Buena Vista and we were able to limp into Saguache (ie. in the middle of nowhere). Turns out our coolant was gone. We immediately called AAA, but since we were over an hour north of Alamosa, the earliest a tow could get there was 90 minutes. It was 3:30 on a Friday, and we simply couldn’t get the car to a mechanic that would look at our (foreign) car over the weekend. We had no choice but to have the car towed back to Denver that night. So, hubby, me and the two kids got to have that fun trip. Even with our AAA premium membership, we paid over $ 300 on that tow. Plus we were out the $ 200 for our hotel in Cortez that we obviously couldn’t get to. We towed the car back to Sears.
When the mechanic looked at the next day (and they were very nice, I’ll give you that), it turned out that the original mechanic (the same guy actually) had slightly moved one of our coolant hoses to work on the car, AND FORGOT TO PUT IT BACK IN THE CORRECT POSITION, so our fan belt nicked it during the drive, and we lost our coolant… they immediately fixed the problem (at no charge) and I do think they might have apologized — or at least looked a bit sheepish.
Would they compensate us for the tow or the money we lost on the hotel? «I’m sorry sir, that isn’t possible… but here’s a coupon for 10% of the next time you come in.» Yeah, like we’re ever going to use that place again.
Oh, one last kicker… the mechanic forgot to replace part of our air filter system when putting the car back together. Stay away… stay far away.