Planet Fitness – Lakewood – Colfax Ave.

Great customer service, very clean! Been going here for a couple months now and I absolutely love it. The staff is awesome, and will go out of their way to make sure everything is okay w members. Definitely recommend it!

Good tanning beds and lots of machines. I never have to wait for a machine. I really like the 30 minute work out rooms, Ty don’t even have to think about getting a full body work out. And the shake machine is awesome too.

My girlfriend and I came to this location after a very bad experience we had at the Colorado Athletic Club at 1601 Wewatta next to Union Station. We were both extremely happy to meet Sandro at the front desk. I had a Black Card membership and had never been to this location (my girlfriend was my guest on my black card membership) and Sandro made both of us feel welcome to be there, starting the workout off right!
Wide selection of well-​maintained equipment, and lots of it! This is a great location and I’d definitely come back! The only change I’d suggest is turning down the incredibly intense ceiling lighting in the stretching room, the room furthest from the front entrance. It’s almost blinding if you’re doing stretching /​exercises where you’re looking up. The lighting is just fine everywhere else. And the temperature is perfect for a gym.

Very nice location. Clean, new, well kept equipment. Staff was friendly and helpful. They have plenty of equipment. No long waits. Clean locker rooms. Plenty of massage chairs/​beds.

Very friendly, laid back employees. The best bang for your buck as far as gym equipment and cardio machines go. I’m very happy with this location, the employees, and atmosphere of the gym.

The gym great and the staff was cool. Cancelling, however, is a nightmare. You can only walk in or mail a letter. No fax options. No credit card options. Completely antiquated. No help from corporate, they just direct you to the branch… who can’t help you because of corporate policies…

Very clean and the workers are very friendly. Only downfall is they don’t have classes which I love. Oh well can’t beat it for the price… I should be there now… Whoops.

I’ve been a part of many gyms & this one is by far the best when it comes to customer service. Working out becomes a habit, therefore your gym becomes an environment & this one is great. They work around your financial needs & listen to your feedback. You can find heavy objects to lift anywhere, finding employees who care is that of the rare. Thanks Sandro & company. 2Thumbs**

Small, no hrdro massage chairs. Price went up product went down. Victim of where you move to.

I normally i love this location! I have been going here to workout since i heard they opened close to my work.. but today when i went i was treated very badly by one of the workers behind the counter. Jacob made me feel very uncomfortable from the very first encounter today. He first told me that my card needed a bar code and that he wouldn’t be able to look me up in their system (ps I’m a black card member so my card is supposed to work at all locations) then he told i was not eligible to enter their giveaway contest because it is not my home gym.. That’s very discouraging. Guess they don’t want members from other gyms partaking in their festivities?. .i said ok. I then asked Jacob if i could use the massage table with the max amount of time since i had used it before and never had any problems. (I had hurt my back at work and needed some tlc before heading home) Jacob then refused to give me more than 10 mins of time on the table saying it was their peak time and the tables needed to be free for members to use. .wow! The attitude was palpable! I had always just been given the 15mins before by every other employee… but i said OK. Yes. .There’s more! After my 10min was up i noticed i was and had been the only member using the 4 avail tables… And now there was another member waiting to use my table! Seriously!?! There were 3 other tables completely open but Jacob chose to send this other member to hover over me and make me feel even more uncomfortable. I feel so disrespected by this young man and i am extremely upset with my experience.. shame on you Jacob!

I am very pleased with this gym and the customer service I have received thus far. I joined back in July and workout 4 times a week at this location. I have enjoyed the non-​crowded environment (it’s a lot busier since the new year but typically pretty mellow). I also appreciate the friendly staff. I am always greeted and acknowledged when I am leaving with a simple, «Have a good day. Thanks for coming in!» This gym has a nice selection of weight machines, cardio machines, accompanied by clean stretching, 30 minute work out, Abs workout, and free weight areas. The locker rooms are clean. I have been a member of a few other gyms throughout my life and this by far is one of my favorites. It’s modesty is appealing to me and I like that many members actually go to workout and not just stand around machines talking or being obnoxiously loud with the weights and lifting. It’s a non-​intimidating, simple gym that is clean and offers enough to get in a great workout on a regular basis. Lastly, the 24 hours of operation is great!
The only things that I wish were available at this gym would be a childcare area and a sauna. However, the massage tables and massage chairs are a plus!
Check it out!

I was going to sign up for a membership after receiving a mailer about a special they were running. But when I went through the forms on the website, I was asked for my bank account information. I don’t give that out lightly, so I started researching Planet Fitness.
They have a terrible reputation for billing people’s bank accounts long after people cancel their memberships; they also have a bad reputation for sneaking in fees that are not made apparent. When you try to look at their terms and conditions (before putting in your bank account information) you are not allowed to.
I’m disappointed because this club is fairly new and very close to home. But I can’t take the chance that this company will steal my money; and charge me for cancelling my membership even after claiming there is no commitment. They will absolutely not allow you to pay cash up front for a membership; right there is a big red flag. Reviewers of the club nationwide have said the only way to get them to stop charging your account is to close it. Who needs that?
Check out the reviews on consumer affairs; and make up your own mind.

The manager called me and made a good effort to make up for the treatment.
The miserable woman named Cindy behind the counter decided to bar my 68 year old mother from coming in due to her diabetic, doctor-​approved open toe shoes, the same shoes she has worn everyday to this gym (at least twice a week!) since December when I joined. My mother tried to explain her doctor approved them for treadmill use, but Cindy interrupted her twice, cutting her off with a shrug and sucking her teeth. Her callous cruelty sent my mother home in tears. Cindy said loud enough for other patrons to hear, «No, YOU can’t come in here.» No judgement zone? Hardly. Cindy is a bully and should be ashamed of herself for picking on the elderly.
Every time I come in I’m greeted with silence or rude looks when I sign my mother as a guest.
I think PF wants you to join, wants you to pay their membership fees, but not actually use the gym. They are rude to my guest every time we come in.
The wifi is spotty and drops, when you complain they shrug.
I’ve never received a walk around or introduction to the machines. If there was a way to cancel without incurring massive fines and fees, I would.

The facility itself is great. Inexpensive. Lots of equipment. Something for everyone. I wish it was closer to me, but I can’t fault them for that. There’s plenty of cardio equipment, so you never have to wait for a machine. The free weight area can get tight, and there are no weight racks except the smith machines, so get in while the getting’s good.
What makes me question why I go back is the staff. Maybe it’s asking to much these days, but I simple «good morning», «hello», «welcome» goes a long way for me. Same with saying «goodbye». Simple customer service. I’m there for me, but I wish the staff would act like they are glad I’m there too.
The evening crew is a lot better at this then anyone who has been behind the counter at 6am, but alas. It’s a turnoff. Sigh.

Great for that quick cardio workout. Also great massage beds and chairs. No pools or anything like that, but tanning booths.

I signed up for a planet fitness membership all the way back in November. They were slated to open in January. I called and contacted the company to find out when I would be able to use my membership and they never had answers for me. They finally opened up in February after charging me for a month of membership in January that I wasn’t even able to use. Seems to me that if you are advertising to people when you are supposed to open and then fall behind schedule, that you shouldn’t be charging people for a service they were not physically able to use, am I wrong?
February rolls around, and due to my work schedule of 70 – 80 hrs a week, I’m not able to make it in to their facilities. In March, I realize I’m not going to be able to use this membership so I give them a call.
I ask whether I will be able to receive a refund for not having ever used the membership and also tell them I need to cancel services. The employee whom I spoke with told me they may be able to issue a refund, but I will need to physically come to the gym location between 8am and 5pm to speak to their floor manager.
A couple weeks goes by because I cannot get away from work to come in and resolve this issue.
I finally manage to go to Planet Fitness on my lunch and when I arrive to discuss my predicament, I am essentially told I was misinformed over the phone and they cannot issue me a refund. I spoke to Zane about the situation, and not only did he not provide a good level of customer service but they are still going to charge me for this month as they require a 30 day notice. The funny thing about it is, I would have given my written notice earlier to prevent the March charge if the guy I spoke to on phone had been honest with me.
I really think that this establishment would benefit from being able to work with people on a case by case level versus marginalizing them all into a box. I was lied to a couple of times, first when I was told the facility would be ready to use, and then when I called the gym to discuss my membership cancellation. Cardinal rule of business is not lying to your clients.
Secondly, I was very disappointed in the level of customer service I received. I have been working in customer service since I was 14 and I definitely know what it is like to be on the receiving end of a customer dispute. The staff at the location, the girl who initially received my complaint and then Zane the floor manager, did not seem to care or even attempt to find any resolution.
I’m rating this 1 star for the reasons I mention above, bad business practices and lack of customer service make this facility a place I will never consider using in the future. If they had even tried to work with me, or offered me a retroactive refund, I might have kept my membership and planned to use the facility in the future. If the staff had treated my case with any diplomacy, I might not have decided to come write this review. Maybe they will think twice going forward about how to treat cases like mine.

Love the massage and tanning now this is the life! This gym clean and friendly. Staff is always there to help.

This is my first time joining a Planet Fitness, and tonight was my first night coming to this specific location. Thus far, my impression is favorable!
I decided to join Planet Fitness for several reasons:
1) It’s the closest gym to my house. I take issue with the idea of driving to go work out, so I like that I can walk here.
2) When you sign up for the basic membership, it’s only $ 10 a month.
3) There is no annual contract (unless you get the upgraded membership).
4) I wanted to be able to stay in shape during the winter.
That is basically all I was looking for in a gym. I’d much prefer to exercise by biking, jogging, or hiking but when it’s cold out I’m less inclined to do so. Now I have somewhere to exercise in the winter (and the ability to easily cancel my membership when it warms up), so I am definitely a fan.
To be sure, Planet Fitness is designed to cater to a specific niche of gym-​goers. As the salesperson described it to me, it’s a gym for people that have never joined a gym. You’re not going to find anything revolutionary here, but if you are looking for a basic cardio workout and access to a variety of weight machines, Planet Fitness will certainly get the job done.
This location just opened last week so all the equipment is new and clean. Employees seem pleasant enough. Open ²⁴⁄₇. It’s pretty big and has a good selection of machines. And so far it doesn’t seem too crowded!