Pep Boys Auto Service & Tire

Since their website was down and I couldn’t make an appointment online, I had to call the store and was able to schedule an oil change the following morning. I arrived and was greeted by Tom to help me get started. The oil change took about twenty minutes and they also inspected the entire car to see if anything is out of the ordinary. Tom stated what I should be replacing soon but did not push me to make an appointment with them. I had several questions and he answered it very professionally and in layman’s term for me to understand. I felt very satisfied with the service that was provided to me.
Complimentary coffee in the waiting room with about five seats. They also do early drop off if you need to drop off your car during off hours.

I came in a couple weeks ago when my service engine soon light came on. Tom answered all my questions and was very helpful and nice

Wow, it looks like people either love or hate this place! I usually go to the Pep Boys in Long Beach for $ 10 tire rotations and it’s been decent, but this place is closer to my work. I showed up for a 5:00 appointment and the first thing the guy (who seemed to be the manager) tells me is that he is short staffed because someone went home, and earlier in the day is a better time to schedule a rotation. I can understand that someone may have unexpectedly gone home, but how was I supposed to know the optimal times for tire rotations? I then asked him why they didn’t tell me when better times are when I first made the appointment.
He takes my info, then he tells me that he needs to balance the tires also for a total of ~$ 35. Red flag! I’ve gotten my tires rotated many, many times and never once had them balanced, or been asked to balance them. He tried to make it sound scary too, like he really should balance them or something bad might happen. After I declined the balancing, he reluctantly told me he could rotate them only for $ 15. Ok, I was still going to get it done, but then he goes out to check with his mechanics and comes back and tells me it’s going to be at least 2 hours because they are short staffed, and his mechanics might be able to get to it just after closing time (7:00 pm). ??? At that point, I just told him I would go elsewhere and left. Thanks for wasting my time when I had an appointment made! The waiting/​service area room did seem nice though, so I’ll give this place two stars.

As an experienced Pep Boys customer, here are my two cents.
First, Pep Boys, without a doubt, demands a specific status quo to be met from each branch. For this, the employees resort to swindling the customers for additional repairs that are not required. For example, in my last visit, they removed one of my stop light fuses and told me that the stop light bulb is dead which added another 20 $ dollars. It was funny how I figured it out, but that’s not the topic at hand. :)
Moreover, in my first visit well over three years ago, I requested tire changes and alignment service. What I got was no alignment and one of the tires had a nail in it. I was told when I returned the following day that I must have hit a nail within the 24 hours of the newly installed tires. They took care of it of course, but only after additional scrutiny by me.
In short, if you want to be swindled on account of orders coming from up high in Pep Boys ‘wolves’ food chain, then Pep Boys is where you should head for auto repairs. You’ll be greeted with a smile and waved ‘goodbye’ with a hole in your pocket.

Took my Honda in to get a alignment. A fellow by the name Monday was rude to begin with. They told me I had to do $ 1000 worth of work before the alignment can b fixed. I took my car elsewhere to get the work done for less then half of the amount they told me. I took my car back to finally get the alignment fixed and now they’re saying I need new tires. Car is still not aligned and even feels worse.

I’ve been back several times and still LOVE these guys! Tom is honest, kind and helpful! The waiting room is clean, there’s nice cold water, and the bathroom is clean too! It is hard to find an honest mechanic these days, and this Pep Boys location is GREAT! :) Thank you Tom!

Their one and only phone number is connected to a FAX machine!!! Good luck getting help for a tow or scheduling an appointment. If this is typical of their service, run, don’t walk, away.

BEWARE!!! Disappointed with customer service. Came in for a tire repair, I was greeted by assistant manager named Monday. I explained to him that I had a small nail in my tire and needed help. He advise that it would be $ 19.99 for them to patch it or I would have to buy a new tire if it wasn’t repairable, I said ok, can you take a look. He came out to my vehicle and from about 5 feet away without even bending down to inspect the tire he said you need a new tire. What kind of training do they get that they can make these kind of recommendations.
I thank him for his recommendation, drove over to another tire shop about 2 miles down. They took my tire off and did an inspection. I asked them if I should by a new tire, just to make sure what Monday from pep boys was right. They said it wasn’t necessary because the hole was small and in the middle of the tire. They explained that the only time that they recommend to replaced it, is if the hole is on the sidewall. The whole process took less than 10 min. Total cost $ 0.00.

When I saw they replied to my review it made me think I might give them a second chance in the future. Hopefully they can consider a consumer like myself wants to know the price of all their tires not just the higher priced ones.

Very good service provided by Tom. The service and suggestions were very honest. The employees weren’t pushy and made sure to explain the issue in detail.

Once again I could not be happier with the service I received with Tom at the Lakewood Pep Boys. I had an issue with my trunk on my Ford Edge intermittently closing on it’s own once opened. I should add that I have the extended warranty with the dealer. I can’t be without a car for a day or days until they figure out the problem. Tom trouble shot the problem with me over the phone and asked me to send him a photo of my battery. My car was bought used and I had never replaced it and by the looks of the photo he thought it was most likely the original. He suggested we start with a new battery if for no other reason so I don’t get stranded anywhere as the original had exceeded it’s life. To save some money Tom said to purchase the battery on their website and have it delivered to the store (there was a coupon). We set up the appointment.
I showed up a little late for my appointment because of traffic and rain which was I was assured was no problem. I was in and out of there with in an hour. He also checked my windshield wipers to make sure they were in good shape and said that I was probably going to need at least 2 new tires at my next oil change. Also that they price match so look for a deal and if it isn’t from them they will beat it.
Can’t tell you how happy I have been with going to this Pep Boys and with Tom’s attention to detail it is worth the drive to have the confidence on the SoCal freeways that my car has been looked over and that there aren’t any «surprise» maintenance problems that occur. My wallet thanks you too!

I don’t usually write reviews but I’ve had some great experiences here and felt it would be helpful.
I’ve taken my Ford Ranger and my wife’s Lexus here several times for oil changes, new tires, tire repairs, and other minor mechanical repairs. The manager Tom has been there every time and has proven to be very honest, efficient, knowledgable, and professional.
Once I brought my truck in for an oil change before a drive to Havasu and the mechanic (Marcos) noticed a leak in my coolant sensor housing. He showed me the leak and it turned out to be a crack in the housing. I needed to be on my way that day so they got right on the repair that day so I could leave. I am pretty sure I would have broke down in the desert if they hadn’t noticed it!
Tom especially stands out here as a calming and trustworthy professional which is rare in this business. I have always felt fully informed of the issues and solutions (at reasonable prices for my budget) without being pressured or sold on unnecessary work. He’s even given me advice on which repairs, important but not critical, could be put off a while (due to my own budget constraints). As long as he is there I am not going anywhere else!

Pep boys won’t change my tire unless I buy a brand new one there! I have a tire I need put on I don’t have money to buy a brand new tire when I have a perfectly good one here. Definitely would not recommend this place to anyone.

Customer services at this location does not exist. I walked in and waited 10 minutes for someone to come out and greet me, the older man that helped me had a really bad attitude. I get that you may be short staffed but put a smile on your face and act like you give a damn when helping customers. The number one complaint from customers no matter where they go is poor customer service. Please spend the money and train your staff some customer service skills. They bought out Discount tires and I really wish they hadn’t. If you make an appointment it doesn’t make a difference because you will wait at least 2 hrs. When they say they’ll call you to let you know they’re done, they don’t.
I do not know who Tom is but apparently he is the person to go to if you need help resolving issues. I heard customers ask for him when the older man with heavy accent did not make an effort to resolve their issue.
Thank you Pep Boys for providing such poor customer service, not following through and not noting all the work that was done on my bill. They will give you a hard time if you try to get your tires rotated for free under your Discount Tire Warranty which they said they will continue to honor since they bought out that company. The older guy with accent did not write it on my receipt so when I go in next time they will give me a hard time about it even though I have previously been here for the same service. He said «ok I’ll do it for you this time for free», my warranty says it should be free for the life of my tires. Thanks for wasting my time, I wish you guys would go out of business and be replaced by a better auto service company.

Not the same anymore. New staff are very slow as they are being trained to work on vehicles. Most of the employees are young kids that just graduated high school uti. Noticed lots of chatter going on while my truck was getting tire rotation. What should of been a 15 min job turned out to be little of an hour. I can understand if the shop was busy helping other vehicles but I was the only person here waiting. I would advise to look elsewhere, so long pep boys

Extremely disappointed ! I came to this location at around 2:45pm and ran in to Tom. He kindly welcomed me and made me well aware there was going to be wait. I asked him how long and he told me two hours and to come back at 5 o’clock eager to finally get this done since I have one day off I reassured him I would be back at 5 and to keep my place in line. He reassured me he would and to come back at 5 pm. Okay
I went to the mall walked around and finally returned at the agreed time. Once again was greeted by Tom. He took all my info, my keys and what I wanted done stuck it in a file and put it on the counter. I sat down and started to relax finally getting serviced when one of Toms friends walks in. «Hey tom long time no see I’ve got such and such problem blah blah» Toms friend said while tom began to fill out his information. I walked out of the building to get some fresh air since it’s been nicer weather. I walked across the street and checked out a couple shops and finally returned after 40 minutes and no call back.
When I returned I noticed my truck in the same spot. As I was walking in Pepboys, toms friend who had gotten there after I had, was walking out with keys and paper work in hand. Confused I walked in and asked tom about the truck.
Oh I don’t think there done with your truck yet and walks out to check, comes back and tells me it’s going to be 20 more minutes. As I see my truck not even in the bay yet. I tell Tom I no longer have time to wait for my oil change and i wanted my keys. Tom obviously didn’t have any sense of customer service as I was waiting for 3 hours now to get a 20 minute oil change as he said. I’m extremely dissatisfied and disappointed and will never give this Pepboys any business and will definitely report to friends and family that if you don’t know Tom don’t expect professional or timely service.

Bunch of zombies! Half asleep and lazy! I had an appointment at 1 o’clock to have my car’s oil changed. I got here at 12:50 p.m.. It is 1:30 and I’m on a lunch break and still they haven’t addressed acknowledge me; what the hell is the point of an appointment! Morons! Time wasters! Very unproductive employees. They should respect people’s time! I got my keys back and took off! Don’t fall for appointments! It does no good!

Pep Boys, not much of a problem. But at this particular location where Tom is the manager, he will try to run all over you if you know nothing about your car and what it needs. He will attempt to sell you anything and everything that you likely do not need. He will give you bad info like he did with me when he told me that my Pirelli brand tires are one of the worst brands in the market and that I really needed to change them out since I could only get another 5 to 10 thousand miles more… I got another 30,000 miles. He attempted to sell me an air filter because mine was so dirty, even though I had just replaced it the week prior, rechecked it and it was still very clean.
However, as I did the last trip in, if you go in knowing and firm, then Tom is actually efficient and very nice, always very nice. So, if you are local and check the work, I can still recommend this place. However, I did repurchase my tires from America’s Tire Store at the Long Beach Towne Center… incredible service…30 minutes to change all four tires and they were $ 85 cheaper than Pep Boys for the exact same tires. They rotate tires in just a few minutes every 5k miles when you have an appt made.

Low tire pressure warning. Costco doesn’t do repair if you didn’t buy the tires there so they direct me to Pep Boys warning not to go to Goodyear.
Drive up. As I’m opening my car door, Tom approaches. Greets me with a friendly handshake and says he’ll repair the tire in 20 minutes.
I go to the lounge, pop on their wifi, do some work. Next thing I know my name is called. Price: $ 10. No way! Yes way… (Thanks to being a PB rewards member.)
Tom goes the extra mile and gives me a short lesson in tire repair.
This went so much better than I expected. Very pleased.

Quick oil change. They didn’t try to upsell anything even though I am a woman. Most places usually do. I had a very positive experience here. I will definitely be back.