Kaiser Permanente Lakewood Medical Offices

I have had an overall great experience with Kaiser, both at the Lakewood location and Franklin. I just moved here in December and became very ill first week of January. They were compassionate, quick, efficient, and followed up nicely. Then I had my obgyn well visit and mammography, lab work done, excellent. Good prices in pharmacy too. Sure, its busy, but they certainly move well and have a large staff. Then developed skin cancer, had to go to franklin for that, twice. Excellent Sarah Flick! Bariatric surgery followup twice, both efficient, on time, affordable and extremely competent. I must say, I moved here from Florida, where my insurance covered NOTHING! I love Kaiser. I’m never leaving. I got a job that has insurance, I refused to change.

Finally a «case resolution specialist» contacted me. I spoke with an «Adrian» (sp?) and a «norma». Norma found the problem to be that Kaiser’s internal system was set to have my monthly payment charged to a credit card AND to receive paper billing. Norma said that the paper billing system was cancelling out the credit card billing and she said she fixed it. IT IS STILL NOT FIXED. and I was NOT GIVEN A PHONE NUMBER with which to call back Norma or Adrian to get this fixed. NO ONE FOLLOWED up to make sure this issue was resolved. This is absolutely the worst customer service experience I have ever had. I am now on the phone trying to call them and have been on hold for over 15 minutes with no idea of if or when anyone will pick up. For any of you reading this– I would be very very wary of choosing Kaiser for your health care. If they cannot manage a simple Premium billing issue, nor answer their customer service line, imagine how they would treat you if you actually needed health services. I am beyond shocked that it is now 5 months and they cannot get this fixed.

Trying to get through by phone is like walking through a labyrinth. Menu after menu, only to get more recorded information. Very time-​consuming and aggravating.
This is very, very poor customer service. I miss the days of calling and reaching a live person.

Horrible experience from start to finish including the phone calls, doctors visits and pharmacy. I feel as though I am being talked down to every time I do something wrong in their «system». The pharmacy staff has been so incredibly rude every time I have gone in for something. I dealt with a woman named Veronica (I think) at the pharmacy who had the worst customer service I think I have ever experienced. The first time I even went to the pharmacy I was given the wrong amount of medication! I’m glad I decided to count it, because I was 3 short. There is no way to call anybody at the actual Lakewood location, so you’re spending a majority of your time on hold with somebody at a call center. My doctor was a space-​case and asked me if I got migraines on my third visit in after I got my migraine medicine refilled on my first visit… does she not have my health record pulled up??? I got no refills on any of my medications, so when I called to refill them I was told to call back from an extremely unhappy woman. I asked if they could notify me when my prescriptions were available and they said they were «too busy» to call me back.
I can’t believe how much money I am paying a month for this horrible insurance. I should really file a formal complaint, but I thought it would help other people looking for health insurance to know to stay away from Kaiser. It’s an unorganized system with pissed off employees all around.

I’ve found Kaiser to be a mixed bag. My daughter has had Kaiser for 2 years now and since I haven’t, we are not eligible to use any of the online services. That has been extremely frustrating and amounted to hours and hours on the phone on hold. The worst part is that the only thing worse than the techno hold music is the voice every 15 seconds telling you do this online. The online focus that is limited to certain customers is EXTREMELY frustrating. This year, I switched to Kaiser for myself and it has just been really disorganized so far. I called to make my first appointment, I am transferring prenatal care. I asked if they should set up an intake appointment and about how to get my records transferred. Nope and don’t worry. So then I get a call back, I do need an intake appointment and I have to come in in person to get my records transferred. So I came in and they kept asking me how to get my records transferred. I don’t know, that’s why I’m here so you can help me, not vice versa. Well I filled out all the forms and friendly people took them away, but the records did not reach the OB department by the time of my appointment, even though they did make it to somewhere in the Kaiser system. I don’t like the prenatal care setup, you are randomly assigned an OB, you will see them for 2 ten minute appointments over the course of the pregnancy. The rest of your care is done by nurses and it is still unclear if you get a different one each time or not. I’ve heard different stories. You also do not get to see the doctor who will deliver your baby before the big day. I’m glad it is my second baby because they do not offer any prenatal classes and don’t really give you any information about care or ask you about anything either. It’s mostly in and out as fast as possible. Also, they don’t call you back with lab results, you have to call in yourself. My daughter goes to the Wheat Ridge Clinic. They seem more organized. We like her pediatrician and have seen a few other doctors there. It’s a mixed bag. Some are good, some are not so good.

Only giving one star because Unilocal won’t let me give zero. Horrible system, horrible customer service. They have the most complicated phone tree and no one knows what’s going on. I have had several UTI’s which they have completely dropped the ball with. I have a history of getting them, and have never had issues getting urinalysis and antibiotics started. with kaiser it is virtually impossible and becomes a full day ordeal of walking from department to department, being put on hold and never getting my meds. Completely ridiculous considering how common and how urgent uti’s are.

I don’t like Dr. offices, I don’t like hospitals and I definitely don’t like going to the doctor and waiting an hour for them to poke their nose in the door while I’m freezing to death in that little, open in the front cotton gown thingy.
This place, however, is quite efficient and what it lacks in ambience it completely makes up for in a great staff. I love the self check in. I love that I can schedule all my appointments at the same place, on the same day and only take half a day from work to get all of my annual checks done.
They are very professional here and usually have me in right on time. Best of all if you need a prescription you can pick it up at the Pharmacy on your way out.
They also have a very user friendly website with tons of useful information.

These people are so rude. I talked to a person on the phone who sounded like a man but was a girl apparently. Who repeatedly asked me the same questions over and over. Then they scheduled my appointment for 10:20 then the paperwork wasn’t until 10:40. Les. (Sounds like Lease) is a real rude female medical assistant. She was short and tried to be all authoritive with her voice. Tells me to sit down and wait! Then another medical assistant came out with purple hair and made a joke out of it’s rude behavior. Your people are rude. Take your own advice and be healthy. Especially when your saying thrive! I hope this girl gets repremended. She shouldn’t be working with people on Tuesday April 28^th 2015 @ 10:16 with her personality! Shame shame on you!

All the haters here are old and out of touch and have a different expectation of good healthcare compared to what is available now. Or they’re young and just whiny individuals. Christopher B, you can’t give them 1 star because you couldn’t get your act together to make it to an appointment on time. As a fellow patient, I’m glad they give priority to Punctual Paulette’s instead of Tardy Terrance’s like you. Your mom should have taught you better. Get a watch.
Kaiser is awesome. I’m absolutely in love with the online features. From emailing my doctor (I’ve never waited longer than 3 hours for a very thoughtful, personal response), to scheduling appointments to getting my scrips filled… Yes, if you wait at the pharmacy, it can take a while. Especially if they’re busy. But isn’t that the case at any pharmacy? Also, they offer to mail you your scrips for free. Soooooo, why not do that?
I feel like my doctor actually listens to me, pays attention, and has got me going on the right track to getting myself taken care of. Believe me, I don’t *want* to spend time here, but when I have to, it has always been a decent experience.
Stop whining.

Good luck with the doctor. Bad luck with the pharmacy. Takes forever. Always packed waiting area.

This place was the worst. I have never waited over forty five minutes to get put into a room (for my scheduled appointment-​I arrived ten minutes late)… Once my blood pressure was taken in a room they said the doctor was coming in 10 – 15 minutes. An hour and five minutes later the doctor walks in. She then writes a prescription (after seeing me for less than five minutes) and then I wait a half hour in line (to «check in») and then another forty minutes for the prescription to be filled. I will never go there again.

Kaiser is the Walmart of healthcare. I waited on hold for 30 minutes to make an appointment, and was told that the first available one was in 3 days, and that was the last available one for the next week plus! I got stuck in some traffic on my way to the appointment and got there 10 minutes late. Now mind you, there is no way to call them and let them know that because you will sit on hold for 30 minutes! So when I got there are they told me I would have to reschedule! They asked Dr. Pearson if she could fit me in, and she said no! She doesn’t have the time! No one bothered to ask me if I was ok. They just told me that was all they could do, and the reception lady would barely look up at me! I have showed up early and sat in that waiting room for an hour waiting to be seen, but I am 10 minutes late and they canceled my appointment!
Find yourself a real doctor. If you have a choice, run from Kaiser!

I love how easy it is to communicate with my doctors. Everything is online, you make appointments online, email your doctors, view your test results (and they upload the results very fast). I am generally pretty healthy, and I have had great experience with my annual checkups.

With all of the health care changes rolling in at the new year, I was excited and nervous about about using my new coverage. Setting up the insurance was an issue (but not this particular facility’s fault), but checking in was a breeze and the wait time to see my physician was minimal. I was able to make a same-​day appointment, but since my PCP was out of the office, I visited her sub instead. Dr. Knapp was nice and listened to all of my issues with genuine concern. Unfortunately for me, my ailments required a slew of tests, which with my deductible, will no doubt send my bill through the roof. When the tests came back clear, I was able to make a timely follow-​up appointment with my actual PCP, Dr. Budde. After spending some time together discussing my next steps, I feel confident that I’m on the right track to a happy, healthy lifestyle. I’ll also say that it’s really nice to have everything I need (physicians, laboratory testing, imagining, and a pharmacy) all under the same roof. I didn’t have to go all over town just to take of of business!

The doctors do not stand by their word. They are difficult to get ahold of. I highly recommend going else where. I never felt safe in kaisers hands.

Being a proactive, informed patient makes the whole Kaiser process very easy. If you’re that kind of person, Kaiser might be right for you.
I have been a Kaiser patient for more than 30 years and have never had a problem with my care or their service. I almost always use the Lakewood clinic.
I have a regular doctor. If he’s not available and I need to be seen that day, I take whoever is available. I had one complaint about one of the doctors I saw this way. The next time I visited, he was no longer on staff. Do speak up if you are dissatisfied about something. (But about being half an hour late for an appointment: you lose your slot and must wait until the staff can work you in or reschedule your appointment for some other time. That’s the norm at any reasonably busy medical facility.)
I’ve gotten care in distant Kaiser clinics and out-​of-​network emergency care when traveling and didn’t have to worry about a thing. It’s very straightforward, no red tape, no complicated claims forms. I like that very much. The mail-​order pharmacy is accurate and very convenient, you can order online or by phone, and you get prescription refills for three months at a time if you use that service.

Shame on me! I called to make an appointment and was fit in for the same day. Although great at having an available appointment they really stick it to you when you are late.
I was late 32 minutes (after checking in with their not so efficient check in desk) and was told it might be a while. It’s been over an hour and 20 minutes now and not a word.
I know that being on time is very important and that’s why I called to let them know before that I would be late but then feeling like I’m getting punished for my sin of being late. Stringing me along forever afterwards and having a very tacky and non-​customer friendly nurse to deal with makes me want to change. I’m no longer sold on this Silly org clinic.
It also smells of old, decaying building here and always seems to be understaffed and over computer focused. I don’t even use my insurance that often but have to come here because of our pending birth. Some experiences here have been better but overall not at all consistent. At least at McDonnalds you will almost always get what you ordered.

For the most part I have had really good experiences at KP. I like that I can get email from my doctor and email my doctor easily. I’ve gone for check ups, illness, and lab work and it’s always been fairly quick.
I know a lot of people complain that KP just treats you like a number… however that is EVERY doctors office I have been to with the exception of my retired physician. This is the model that all health insurance and doctors office are moving towards but KP has been doing it for years and has it down.
I have had one unpleasant experience a nurse in OB/​GYN. I was kept on hold for 15 minutes and she was pretty rude when I talked to her.

I used this facility for 2 years and will never go back. The facility is old and dingy and I question its cleanliness. If you would like to feel like a number and be assisted by rude inconsiderate nurses, then this is the place for you. Also be prepared to stand in line to have your blood drawn in between drug addicts.

Aside from the map on Unilocal being wrong this place is really great. It is a doctors office so I don’t really know how well to review a place like that.
Rarely a long wait to see my doctor. However the main pharmacy can be really busy but there is a secondary pharmacy located on the second floor which is much less busy. When ever I am seeing a doctor and need to pick up anything I always ask to have them use the secondary one because I hate waiting with everyone else in the main pharmacy.
This location in Lakewood also has some good classes available in various topics. I have noticed that the testing center seems to be crowded specific times of the week but I haven’t really had a really long wait time.