Jared Galleria Of Jewelry

This place has terrible quality and customer service topped up with a very rude store manager called Don. We had two encounters with him. First was when I gave my engagement and wedding band to them to resize. They messed it up and when we brought it to Don’s attention he said «well, this is the best we could do, you are welcome to take it somewhere else». Next encounter was today. My husband went in to buy me a gift and Don tells him he can’t redeem his points, not just saying this, but making sure he is as rude as possible.
Terrible place.

Gracious and helpful staff, and a store with beautiful and unique jewelry. Bought a ring I truly love there. I also brought a 25 year old watch in to add a link to the band. They worked their hearts out to try to add a link that would fit, and cleaned my ring while we waited. They were not able to add the link to my watch, but that isn’t the point. They tried really hard, seemed to truly care, and didn’t charge me. Very cool. I would highly recommend this team.

I agree with most if I could give 0 stars I would.
We had an okay experience getting my wedding band here, but I needed to get it resized as it was a bit big.
Not only was I completely overlooked by 3 employees, I was rudely interrogated about why I wanted to resize it… ummm really?
So I waited 20+ minutes to be almost made to cry, and just now calling on the phone about picking it up. the man «Jessie» was unbelievably rude. I will never be going back to this location. Ever.

I received a beautiful necklace from Jared’s. My husband purchased the warranty to accompany the necklace. Eight months later I noticed the diamond had either fallen out or become very dirty. I brought the necklace in to to have it inspected and was told by a very rude sales associate that they don’t carry that necklace. She asked if it even came from their store? I showed them the receipt, she looked at the diamond under the microscope and decided it was just dirty. Her condescending attitude was totally unexceptable. I will not ever visit this location for the cleanings or another purchase. No need to deal with rude people.

Knowing that a high-​profile ring would only incur repeated damage as I work with my hands, I chose an anniversary ring as my «daily driver» ring, only to have 1 of the open channel set siamonds com loose within 60 days of purchase. I had purchased the warranty so there were no issues getting it in and fixed, but this ended up happening 3 times total, and when I expressed my concerns to a sales associate I was told that as an anniversary band, «it’s not meant to be worn every day».
This was upsetting on the obvious level: When I was making my purchase, why wasn’t the sales rep aware of this? I was completely specific about my line of work, and how I needed a durable and quality ring. I have literally left my wedding ring in a jewelry box for 4 years.
They do, however, offer an «upgrade» when you purchase, but there’s a catch (!). You have to double your purchase. So if you spend $ 1000 on a ring, you’ll have to upgrade at a minimum of $ 2000 for the next item. While it could be viewed as my fault for not reviewing the offering more carefully when it was presented, I was very foolish to trust the rederick of the sales associate to believe that I could upgrade just slightly. Especially in light of the fact that my ring is essentially a piece of garbage.
Since this is a retail jewelry store, I cannot even approach any semblance of comparable value on this ring second hand as it was priced so high (private sale or pawn shop). So, even though the retail value of my ring went from $ 1099 originally to $ 1299 now, if I were to try to sell it, I’d estimate that I’d MAYBE get $ 500 for it. I would have gotten more satisfaction if I’d taken 13 $ 100 bills and lit them on fire. At least in that case I would have SEEN my money destroyed, rather than have an unwearable trinket that I cannot use.
The word «dissapointment» cannot even remotely measure what has happened through this experience. I have learned that retail jewelery shops are not to be trusted as they are shifty and two-​faced. What a pity that a huge name like Jared has had to join that bandwagon, because at this point, I would honestly rather give my business to a pawn shop than to step a single foot in their door.

At first I almost didn’t go because of the reviews but my Husband was like that place has always treated me well. They have always honored our policy’s and points, they have fix watches that weren’t theirs and were a great price so we went. GREAT CHOICE! I went to get my husband a Movado for father’s day and they not only were helpful but the store employee’s were all engaged in us. They were helpful, nice, paid attention to our needs and questions. Lisa was really great & helpful. Now I know why my Husband has gone here for years, They are AWESOME. Thank you for your out standing customer service and help. We will be back for sure!!!

My husband took a loose diamond that has been in his family for a long time to have it turned into a necklace for his daughters 21^st birthday. He added her birthstone to the setting as well. We just went to pick it up and although the ticket clearly says «emerald stone» the pendant only had his original diamond with no chain.
All they did was apologize and say they would take care of it but couldn’t guarantee when it would be done. He assumed it came with a chain since they never asked If he needed one. Come on — he is a guy alone in a jewelry store. he’s going to need assistance, not to mention an obvious up-​sale opportunity for the sales clerk. So her gift will now be late and quite honestly it didn’t seem they could care less

Would give 1 star if possible. My husband and I have purchased my engagement ring, wedding bands, and mulitple other things from this location but after how I was treated I am not coming back.
I went in to get a watch sized. The sales associate took some links out, the watch was still too big and she put them back. The whole process took about 10 minutes.
SHE THEN PROCEEDED TO CHARGE ME $ 32 at the prompting of her manager.
I was shocked and asked for what? The manager explained that a service was still performed. I mentioned that it took 10 minutes, little effort, and I would be paying for NOTHING.
That did not matter, and I was forced to pay anyways.
What’s ironic is that my husband has had his watch sized at a Jared’s for free previously.
The sales associate looked uncomfortable, the manager was snooty, and I felt like there was ZERO customer service.
I will now drive an hour to avoid this place. Very, very, very bad after taste.

I took my engagement ring to Jared’s on a Monday afternoon for a re-​size. I was pressed for time since I was leaving town the next day, but I really wanted to be able to wear my beautiful new ring! We went into Jared’s and their Sales Associate, Barbara, helped us right away. She was very friendly and explained our time constraint to the Master Jeweler (due to the value of my ring, he was the only one in the store qualified to do the re-​size). They said they would be able to have the work done in a few hours. Sure enough, a few hours later we went back and the ring was ready to go. Barbara suggested I go a bit more «snug» with the fit as solitaire diamond rings tend to be top-​heavy. She was right and my ring fits perfectly and stays centered on my finger. I was very pleased with my overall experience at Jared’s and so happy I only had to part with my ring for a few hours!
*side note: if you have the GIA paperwork for your diamond, take it with you. Jared’s has to put down a value on their paperwork.

I ALMOST didn’t take my engagement ring here to be resized. I called 20 places in Denver and Jared was 1 of 2 that could have it back to me the next day. Due to store hours and location, I chose Jared despite these reviews.
I walked in the store wearing a bathing suit, a cover up and a head of hear that looked like a mess after being at a water park all day. I was laughing in my head about the treatment I expected to receive. How wrong I was! I was immediately greeted and taken to the desk to size my finger/​ring.
Jennifer helped me with the sizing. AND THEY DID IT WHILE I WAITED! That’s right-​I didn’t even have to leave it there! How much happier can a newly engaged girl be?!
The price was also MUCH cheaper than any other place I called-​the same places that wanted my ring for a week.
I’ve never met such down to earth & friendly store associates in a jewelry store. Jennifer and the woman who greeted me had flawless customer service skills that I would recommend to anyone!

The customer service here is horrendous. My then fiancé and now husband and I went there to get an emerald bracelet as my wedding present. We only decided to go through them because our regular jeweler (Shane Co) doesn’t do emeralds and I wanted something green. I had looked online to find the style that I wanted. We then went to this store to choose the style that we liked best.
When we got to the store it took a long time to get help from someone. Once we got help and tried on a few styles and choose the one we wanted, the sales person said that they don’t have that one in stock and we would have to order it online. We were then put at the worlds slowest computer and the sales associate knew that she had lost the sale and disappeared. (non-​commissioned is the way to go)
When we got the bracelet it was way too small so we called to see if they could put in a few links to make the bracelet longer. They guy we talked to went and asked the service department and they said that they can. We headed in to have the links put in and were met by Melissa at the door. She wanted to check the bracelet before we went to the service area and said that because of the style they could not add in links. I said that I had spoke to someone who had said different. She then stated that the sales person who I had talked to on the phone «doesn’t know anything». I thought that was very inappropriate to say period let alone in front of a customer. When we told her that it was too small she said «that’s why you need to come in to the store to try things on and make sure they fit» (in a very rude and condescending way. We told her about our previous experience and she then wanted to know who the customer service rep was. We did not remember her name and Melissa got bent out of shape that we didn’t remember.
I took a very long time to get things figured out, but we were pretty much promised that we would have the bracelet before our wedding that was 5 days away. We sadly trusted her. It ended up coming in 3 days AFTER the wedding. We ended up returning the bracelet and were met with the same terrible service. Melissa saw us and said that she heard that the bracelet did not come in in time. She did not seem sorry or care at all. It was a very important thing for us that they ruined. Do not go here. Go to Shane Co instead they are amazing! If you go to the one in Westminster ask for Jay.

Terrible customer service. I earned $ 200 in rewards points to use toward a purchase. Once the special order came in I was told by the store manager «the computer won’t allow you to use these rewards.» When I mentioned the fact that I’d spent $ 8000 purchasing my wife’s engagement and wedding rings at her store, she replied, «I appreciate your past business, but that is in the past.» (?!). She totally stonewalled me, and I was unable to redeem the discounts I had earned by spending A LOT of money at her store. I left shocked and sick to my stomach. I will never give my business to Jared again. PS. Relationships are built on the past, present, and future. The manager of this store guaranteed an end to our relationship with how she treated me today.

I wish I had read the other reviews before going here. Looks like I am not alone in getting horrible service at Jared.
I went in when my diamond fell out of my wedding ring. I originally bought the ring at Shane Company, but live so close to Jared that I thought I’d go there for the repair and save myself a trip. Now, any smart business might see this as an invitation to impress a person and hope they come back as a repeat customer. Jared, apparently is not interested in servicing new people well or acquiring return costumers.
I dropped off my ring on a Friday evening. The salesperson, who was actually quite nice, told me it would be ready the next evening. She even went into the back room to ask if they thought it might be longer, just to verify that it could be done by the next day. It was confirmed that it could be done.
Great, no problem.
I could not make it into the store the next night, and went to pick up the ring on Monday — TWO days past the date I was told I could come pick it up. I went in and the sales lady (not the same person I originally had) could not find my ring. She searched and searched. She then found my receipt for work in a box and went back into the repair room to ask about it. She came back and said the head that held the diamond needed to be ordered because my diamond was small, and that it would definitely be ready the next night (on Tuesday). I found this puzzling, since the night I dropped it off my salesperson deliberately went to the back room to ask this very question, and I never heard anything to the contrary for three days. No phone calls, no emails, nothing.
I fully understand that ordering part takes time. My question: Why no phone call? Why make me find this out after I travel to the store? Yes, I was angry. That is a common courtesy that any business owes their clientele, especially on items they pay hundreds of dollars on — in full before service is done. I don’t mind the extra wait, I honestly don’t. I do mind that my time was deemed worthless by Jared.
But, C’est la vie I decided to go with it. It wouldn’t’ happen twice in a row, right? What are the odds?
Surprise, the odds are pretty high apparently. I showed up last night (again giving them an additional day to complete the work) and wouldn’t’ you know it. The ring was not ready. They assured me that my ring was being worked on that very instance and it would probably be ready in two hours. Probably. I was pretty upset by this point. Again, NO PHONE CALL. I asked the salesman if NOT calling the customer was standard operating procedure at Jared and he said — No, absolutely not! So this type of service is directly aimed at me personally, then?, I asked. **No answer.**
To his credit he did apologize, but that is not what I was upset about. What everyone at Jared failed to recognize was that this was my third drive to the shop, and I was still being asked to «come back later». I explained this, but they simply did not care. When asked if I was OK with a 7pm pick-​up I said — No, but do I have a choice? The answer was that the worker was very busy and that he had a ton of work to do. This is now somehow my problem. Still missing the point, Jared. I’m not mad because the store was extremely busy that day. If someone would simply have told me on Friday, or on Monday, or called anytime between Friday and Wednesday and told me that I couldn’t’ pick up the ring for X number days, I’d be absolutely fine with that. What I’m upset about is the fact that I’m now being asked to come by on my fourth time and no one cared to take responsibility for making me run around so often.
Ironically, I did go back and get my ring last night at 7pm. It was done and the work did actually looks fantastic (so far). The woman in line ahead of me had a pickup item she was there to claim and they asked her to come back the next night, too. She did not look thrilled. It’s simple Jared, retrain your staff for a little compassion, listen to the customer, and use a darn phone now and then.
Moral of the review: Choose your jeweler wisely. If you go to expect terrible, uncaring service once you’ve paid in full. That’s where the caring ends.

This retailer is ABSOLUTELY TERRIBLE. My wife and I were in the area of the Colorado Mills Mall and decided to take my Tissot watch there for a repair. My clasp had broken and I had purchased the watch from Jared in Aurora a few years ago. My wife and I asked the watch clerk if my watch could be sent to Aurora after the repair and she told me this indeed can be done. We promptly paid $ 30.00 for this service. Eight weeks later the Mills Mall location contacted me (not my wife) to pick up the watch unwilling to send it to Aurora which is close to where we live.
When I arrived to pick up the watch, the employee would not release it to me because my wife’s name was on the receipt. They didn’t even know the watch was mine. I suppose they can’t tell the difference between male and female watches.
After ten minutes and after seeking the manager’s advice, the clerk decided he could release my watch to me. I paid $ 82.84 for the repair of the clasp. The clerk handed me my $ 600 watch in a plastic sandwich bag. I was offended and amazed that they did not know how to treat their own products. A sandwich bag for an expensive watch???
So upset, I took my watch home and placed it in my jewelry and key caddie. I have a second Tissot watch that I wore during the repair and continued wearing for a week after bringing my repaired watch home. Yesterday I decided to wear my repaired watch only to find that it no longer fit. The repair people must have removed at least two links in the band and now my watch doesn’t fit.
PLEASE DO NOT PATRONIZE JARED’S AT ALL!
They do not understand their product and they do not care about service in any way.

I took my ring & band to get them sized and soldered together. Danielle was super nice, helpful and friendly the whole time. I picked them up the next evening and the work was beautifully done. Great customer service & friendly staff. Will go back for future purchases!

I was impressed with the service given to me by Barbra. I had a ring repaired and she met a close deadline with acceptable work.

Worse service ever. Unfortunately, this is the only Jared by my house so I have to come here if I want to polish my ring. So I try to avoid to go as much as possible.
The worse experience was I went in today to get my boyfriend a matching ring that he got me. The guy that was helping me looked bored and wanted to help someone else. Maybe because I’m young and they don’t think I was going to buy anything? I did buy something and was very rude.
Then I went back with my boyfriend because the ring was too big. Dropped it off and came back. Waited about twenty mins and they said they dropped it in the back drawer and it’ll take awhile to get it out and to come back in an hour. WTFFFF. hell no. i want my ring. so I waited about another minuete and they came back with it. and left. ughhh. I hate it there

Avoid Salli Ann. Nice, but very condescending.
Their computers don’t link to other stores, a serious disadvantage, when your jewelry was purchased in another state… hard to keep up the ESP plan when they are hesitant to honor from another store.
Also, all sales persons were busy when I walked in to have my jewelry cleaned and inspected. One sales person asked for another to come help and when she came up, it was with a crappy attitude. She said she had already helped me, a small argument ensued with the sales person that requested help, since I had just walked in to the store.
Pretty ridiculous. I’m not satisfied with the help, here.
Let’s see what happens when I pick up my jewelry in a few days.
**Picked up jewelry the next day. The customer service was completely different. I felt welcome when I walked in the store and was helped quickly. I’m still keeping it at 3 stars, the first impression should always be the best impression!

We bought my wedding/​engagement ring here because I found the ring I truly wanted, but they were very rude and unhelpful.
The first time we came in they never even greeted us. They acted stuffy and made us both uncomfortable, but of course I had to have this ring.
I brought our best friends back to look at the ring for their opinion and it was even worse… My friend had a lot of tattoos and they would not help us at all. I finally had to get someone by asking (even though they were not busy). Maybe it’s because they thought we were young… not sure.
If you buy white gold here, you have to pay to have it re-​rhodium plated or you have to buy their extended warranty. I recommend avoiding this place and I know we will never go back!