Foothills Glass Company

I have been using Foothills Glass for years for walk-​in glass needs. They have provided me with glass table tops, picture frame glass, a glass artist palate and more. They provide excellent service and reasonable prices.

I really wish I read these reviews before using foothills glass. This is some of the worst customer service I have ever dealt with. Interestingly enough, when I called for a quote, they were very responsive, came right out and gave me a price the very same day. I was told it would be a max of 3 weeks for my 3×4 piece of glass and custom frame. That was the last time I heard from them. I called after 3 weeks and was told someone would get back to me with a status. No one ever did. I kept calling every week and was always told something different — mostly that «they had to check with Mark» but I never received a return call. It has now been over 4 months without the glass or a response. I finally called again today and spoke with Sharon who was extremely rude and acted like they didn’t care about my business at all. When I asked when I could expect an install she said «would you like me to cancel your order?» WOW! This is the type of business they run.
I’ve been told the glass was in and the custom frame was built, but she just wants to cancel my order and was so rude to me cause I asked her if she felt 4 months was an acceptable timeframe when a customer was promised 3 weeks. So what now? They are simply going to throw away those materials rather than work with me to schedule an install? Who knows what is actually true with this Company. Like I said in the beginning WORST CUSTOMER SERVICE EVER! Do not use this Company — go elsewhere, pay more if you have to. Don’t waste your time — they are unreliable, rude and do not care about your business. I did in fact cancel my order today and will be going with another glass company after waiting 4 months for nothing!

It’s been more than a three month process to get a shower door installed. I’ve stopped counting the number of missed appointments – for which my husband or I have come or stayed home from work to be here for, only to have the installer not show. When the door was installed, broken glass was left on the floor, in the shower, and in the shower door track; the frame was not level (to the naked eye); the tracks weren’t installed correctly; and the frame was scratched repeatedly. Sharon, the owner, has personally made commitments for the last two no-​show appointments, and then not answered the phone when we call to ask why the installer never showed. Look elsewhere – ANYWHERE else – for services.

absolutely the opposite experience of the few other reviewers. I have had them install around 8 windshields in the last 10 years. They have done it at my home most times and I took the vehicle to them twice. Their service has always been excellent and timely. the only reason I am not giving them five stars is that one installation resulted in some hand smudges on the interior trim. So, I do not understand why the negative reviews.

So much more to this story but the short if it is that after calling to schedule a time a month ago… Being told I’ll call you back and then never called. I let it slide cause people forget. It happens. Then I schedule an appt which I had to cancel and scheduled for a week later. The person coming out to my house to measure my windows was supposed to be here between eight and the and noon. I was told they were going to call me an hour before or at least a shorter time amount before to make sure I’m home and give me a heads up. It is now 12 o’clock on Wednesday today he was supposed to be here between eight and noon and nobody has showed up. I called the glass company and the receptionist asked me so many questions I don’t think she honestly had any of my information or even knew that I had an appointment that day. If I were you I would not waste my time with this glass company they are unprofessional and inconsistent. If you’re going to be spending thousands of dollars having windows replaced in a 2200 square-​foot home don’t you think that you should show up to do the work? Or at least give me a courtesy call and let me know what’s going on. But basically they do not communicate with me all three times and I was just persistent as I wanted to get it done. Do not recommend this company now or ever

I should have read all the other reviews on the sites on google. I called and was lied to on price and lied to on reasons why my order was not ready. I was even lied to by the owner saying she was just an office worker. They took my order and held me hostage in delivering my glass, and in the end never delivered. Buyer be ware!!! WARNING!!! I hope this keeps business away… If I had only read the reviews before I called and trusted a small business. If I ran my business like this or treated my clients like this, I would be outta bussiness. AGAIN!!! BUYER BE WARE!!!

Missed the appointment for an estimate. Called to ask why. Told would call back in an hour. Still waiting for the call 2 days later. Why would anyone rely in such a business.

No show, no call.
I was home for the 4 hour window when they said they would arrive to repair my window. They didn’t show up and didn’t even bother to call. I called their office 3 times but just got voice mail.
[ How much you want to bet when their business goes downhill they blame the economy? ]

I needed some glass shelves for a built-​in dining room cabinet. I didn’t want to drive all over town and wanted the shelves before my in-​laws came for a visit. I found Foothills Glass Company close by and did a quick internet search on them to see what sort of rating they had received previously from other customers. I only found a couple of reviews, none of which was too favorable. However, I stopped in and Sharon was most helpful. I decided that perhaps the previous reviews were not that reliable, perhaps the customer contributed to the problem that they experienced. Before ordering the glass shelves, with Sharon’s encouragement and guidance, I determined to make sure that the measurements were exactly right. After the glass was cut a mistake couldn’t be corrected. Sharon pointed out, «It’s much better to measure twice and cut once!» This was what I did and I am entirely satisfied and pleased with the shelves and the service I received from Foothills Glass Company. I would recommend them to any one but advise everyone to measure carefully.