Firestone Complete Auto Care

There techs here are GREAT but be careful of the people working behind the counters here. I was a tire engineer/​automotive engineer for 10 years and the things these people say here is laughable. I had a screw in my tire, they refused to patch my tire without servicing my TPMS sensor. YOU DO NOT NEED TO SERVICE TPMS SENSORS FOR A TIRE PATCH. Dismount the tire and patch it, remount, rebalance. Not that hard. They turned it into a huge ordeal by «Servicing» my TPMS sensor. They ended up breaking it, so I was left in the mountains with a flat tire. I took it back and they replaced it, but they replaced it with a non OEM part, so I have this massive ugly TPMS sensor sticking out of my $ 3000 wheel. Thanks… They also tried to charge my buddy $ 2100 to do his timing belt. We did it for $ 230 ourselves and did more than they would have.
It’s an OK place, just be careful with the people who know everything behind the counter and won’t listen to you.

Already got a flat in my new truck and thus crew jumped to work as soon as pulled in. Friendly staff and great service. I can’t say enough to how they treated is.

Really amazing service for a decent price. You pay for the service and the parts but it is worth it. They treated me with the upmost respect and I would definitely return.

During a road trip my front brakes started acting up so I decided to stop at the nearest Firestone. It took a few minutes for them to assess the problem and they were able to fix it the same day. The mechanic who fixed my brakes had me take him on a test drive to make sure I was happy with the repair. Good service!

This last winter The heater in my truck was not working so a friend referred me to this location the guy that helped me let me know that it was just a switch that could be easily replaced. he got the heater working for me until I could get paid on Friday I went back and they put a new switch in and yay my heater now works

These guys are awsome! Always talk to Murray or Dean first and they’ll take care of you!

Reading the reviews one would think they would fix the problem… I also had an appointment drove over to find out it was a 1.5 hour wait to get the car into the shop then 1.5 hour to change the oil. Yes, my time is valuable. So fix it!

I went for new tires on my husbands car today and showed up at the store at opening. Murray greeted my husband and I at the door and got us set up in some amazing tires that will be good for his work commute to Blackhawk from Westminster. He has to be able to drive our Kia on snow, ice, rain, etc. and spends about an hour and a half driving some days. Murrays knowledge of the tires and being able to work with our budget was comforting. His compassion of the time my husband spends driving was apparent. I have been a Firestone customer for 20 years and will continue as long as Murray is a Manager.
D. Caserotti

Recently over the weekend I got a nail in my run flat tire on my BMW. This location is close to my home so I stopped by asking if they could fill my tire with some air. Murray who’s an employee there, possibly the manager, ordered in my tire for me and had it delivered the very next day. He called right away to let me know it was in and this morning the tire was put on my car. It didn’t take long and I was treated with great customer service.

These guys are great! They even have a mechanic that work on Volkswagens! They have always been kind and helpful, I’ve been going since they opened. Glad to have them in Belmar!

TRIED TO TAKE ADVANTAGE OF MY LACK OF KNOWLEDGE.
I was driving my husband’s Lexus and a nail flattened one of his back tires. This Firestone is right around the corner so I slowly drove into their shop. When I explained I needed this tire patched and had to pick my husband up at the airport that night, the Firestone employee looked at the tire and pointed to the side of the tire that looked okay to me and said the tire was too damaged and could not be patched. When I asked him where it was too damaged he again pointed to the side of the tire and mentioned something about the inside being damaged when the side walls look like that. I really could not see anything but he was very friendly and I was hopeful he was being honest. He then went on to say that because it was an «all wheel drive» vehicle I needed to buy two tires. Relying on this man being truthful, I tentatively agreed but said I needed to walk home and would let them know once I spoke to my son-​in-​law. I could not reach my son-​in-​law so I decided to give them the green light to do the work. When speaking to the same Firestone employee, he informed me that he was mistaken and the employee who was going to put on the new tires had looked at my flat tire and said the flat could not be patched and that an «all wheel» drive car would need 4, not 2, new tires. He apologized for not realizing that sooner but would give me a «good deal» and quoted me a price in excess of $ 700. This was too steep of a purchase and the whole process now felt like I was being scammed. Fearing they might do something to my husband’s car, I politely told him my husband would be angry with me if I made such a purchase for his car without his being involved, I assured him that I would be in the next day with my husband and asked them to put the spare tire on for now and place the flat tire in the trunk. The Firestone employee became silent, then tried to persuade me again what a good deal he was giving me. I told him I just could not make this decision right now. Ultimately, he acquiesced and did what I asked.
My husband took his car to the Lexus dealer and they had no problem patching the flat tire and did not even suggest that tire or any of the tires needed to be replaced. The Lexus dealer charged $ 19. This Firestone shop tried to take advantage of my ignorance, the fact I needed to have this matter taken care of quickly and rip me off over $ 700.
I now know not to go to them again.
I hope this warning will save others.

They did an excellent job changing my oil, providing suggestions for maintenance, and even offered cheaper service than my dealership was offering on all of the service. I enjoyed their friendly staff and knowledge that was shared at my visit.

My tire had a slow leak and I had to get it checked out, so I dropped in at 8:30 on a weekday morning. There were already a few people ahead of me, I was out of there in a little over an hour. Fixing a flat is about $ 20 if you don’t need new tires. Unfortunately my tire was unfixable. I ended up getting a pair of new tires and an alignment. This place is the master of the up-​sell, but they do check with you each step of the way and explain what’s going on. They’re not the fastest in the world, but perfectly serviceable.
While I was there, the waiting room filled up. I would plan plenty of time if you’re going here. They do have free wi-​fi in the waiting area. Pretty much your run of the mill auto chain, but clean and friendly.

I had noticed that my front tire was looking really low and I happened to drive by. One of the guys offered to fill the tire and in the process showed me a bolt stuck dead center in the tire. They pulled my car right in and fixed it within 15 minutes. The price was very reasonable as well. Very impressed and will definitely come back if any more issues arise.

What’s the point in calling ahead to schedule an appointment? I don’t know why i keep coming to this location. Every time i call at least 24 hours in advance, schedule an appointment, get the vehicle there on time, and it’s at least an hour before they even start on it. I get minor maintenance done when I’m there and it’s performed adequately but that’s what i expect. What I don’t expect is to wait 3 hours for an oil change when i specifically called ahead and scheduled an appointment. Don’t waste your time unless you plan on dropping your vehicle off and getting a ride from someone else.

Zero stars.
Made an appointment this morning and dropped my car off two hours ago and was told it would be finished in 45min to an hour. Not great, but not terrible.
Two hours after dropping it off, I call to see if it’s done and they HAVEN’T EVEN STARTED ON IT YET. And won’t be starting on it for at least another 15 minutes.
I really should have read the reviews.
Great facility and kind staff, but holy crap. I’ll take my car elsewhere. I made an appointment for a reason.

Earlier this year I had a coil go out and brought it in for an inspection and estimate of the cost. The estimate came back at almost $ 1000… for a coil replacement! They also said all this other work was needed in order to fix the coil. At $ 1000 I was NOT going to bust out my wallet and just pay, so I brought my car to another mechanic for an inspection and estimate. Guess what, he came back with a quote for just over $ 350. He also mentioned the the items Firestone said I needed to get done, were not necessary to complete the repair, so in short Firestone was trying to take me for another $ 650 of unnecessary work.
This brings me to today. I normally avoid this Firestone at all cost because I do not trust their services one bit. However, I needed an oil change and figured they couldn’t mess it up too badly. I get my car back and it’s disgusting! There are dirty/​oily finger prints and hand prints all over the inside of my door, steering wheel, and black scuff marks on the side of the car where you get in and out that were not there before I dropped my car off.
In short, you will not see my business again. Firestone clearly is not an honest company, they want to squeeze you for as much as possible, and secondly, there is no pride in the work being done as seen by the dirty state my car was given back to me in. Maybe you should consider the motto… leave things better than you found them!

Excellent service received at this location car was finished within time allocated had 2007 nissan in and was much cheaper than dealer

This place rocks! I have a lifted 2012 toyota tacoma. Super nice people and the tech I worked with didn’t have a problem at all talking and explaining what was going on with my truck. It’s really hard to find any place that’s willing to go above and beyond expectations! I’ll be using this place for a long time!

Just went here for an oil change and complete inspection because I’m going on a road trip. I also asked them to look at my broken a/​c fan. They quoted me 45min to an hour. I also called ahead for an appointment and arrived on time. After an hour and a half of waiting I am told that my car is next to be looked at. I had other errands to run but I guess I won’t be today. After another hour I am told that to fix my a/​c fan it would be another 70 $ diagnostic to even find the problem. Also I need about 1,500 $ worth of services done. Including four new tires. 2 of which needing to be replaced immediately. Of course I’m leaving for my trip tomorrow and don’t have time to look around. I also don’t know much about cars and never even noticed the oh so balding tires. It’s been almost 3 hours so I agree to 2 new tires and wait another 45 min. Glad to be gone, I get home only to receive a phone call from a man saying he forgot to put my wheel lock back in my trunk. He says casually I can just pick it up on my way out of town in the morning. I tell him thanks for the call and he tells me Youre welcome…1.This location is completely out of my way and the center of a major traffic jam in the morning. 2. I don’t have time or patience for this, and already feel like I got scammed. 3. If you make a mistake alt least apologize and maintain your professionalism! Probly wouldn’t have made this review had I at least gotten an apology geez ! Looking forward to seeing them in the a.m. Maybe they’ll see this and acknowledge their annoying mistake
Ps how do I give a zero star rating?