Empire Lakewood Nissan

Awful sales practice! This place is the reason why car salesmen have bad names. Dishonest! Offered a deal over a phone, but would not honor it when we got there. Lured us to drive for during snow storm for hour each way. Stay away from this place!

This is a review about the service department, not the sales department… maybe it’s just me but it never seems necessary to review a car dealership for sales, since no one has ever had a good experience buying a new car. Seriously. And if your experience was good (and rare), ten bucks says it was long. Very, very long. The reason I went to this dealership (Empire) for service was because it took over 4 hours for me to purchase my Nissan from the Autonation dealership on 104^th. It was a terrible experience. I knew exactly which car I was going to look at before going there (the one I ended up buying) and I did not need a loan… hours and hours for nothing. But that’s another review. I bought the car certified with the manufacturer warranty still active. And within a few months the problems started, the noises and all of the engine lights coming on.
I didn’t want to go back to Autonation, it was such a lousy experience. So I made my husband contact this business (I was worried about being taken advantage of, it’s always better when he talks to the service folks, they don’t upsell him). I was very happy, the service folks at Empire were wonderful, and we meant it when we said we would take our car in the future. They diagnosed the problems and explained everything. It seems the original dealership didn’t do what they were supposed to do to prior to selling, the car had wiring issues and tire sensor issues that should have been checked during the certification process (I’m pretty sure by the amount of goldfish crackers and granola we found after putting the back seat down, Autonation did little to this car except put it back on the lot after it was traded in… and mind you, it’s only a 2 yo vehicle, it should have been in perfect mechanical condition).
The service shop at Empire was so kind. It really sucks to buy a new car and only a few months later all these things go wrong. REALLY sucks. The whole purpose of spending a fortune for the precertification is the peace of mind that these things have been checked and won’t go wrong, that the car is safe to drive. I have to thank Eric and Nick in the service shop for their kindness and for fixing everything and for understanding… they treated us so nicely when they realized we just bought the vehicle and it already had problems it shouldn’t, they weren’t gruff like some mechanics are (a lot are)…they fixed all of my problems in a day and made my car safe for me to drive again. I will go there again. And to management if you’re reading, whatever you do, you should hold on to that Eric, he’s a great greeter for that business. He put me at ease right away, he smiles and has a sense of humor and actually seems glad to be there. That might actually be a first.

I have been screwed over on many of my past car purchases so it was a breath of fresh air to get a great deal on a car finally! Ian and Evan both helped get me into the perfect car for me, a 2013 Infiniti G37x! I love my car, I love the service I was given, and I LOVE the deal I got on the car! They gave me a great trade in Value for my old car as well so I wasn’t upside down! Great business, thank you guys! Will definitely be back for my next car!

First, let me start with the facts: 1. They lured me down to the dealership to turn my lease in early without true information. 2. When I came to the dealership and it became apparent that they could not do anything close to what I was promised to get me there, they LOST my keys to my current vehicle. Let me repeat, they LOST my keys to my vehicle.
The sales manager blamed the salesperson. The salesperson was working other deals and only can say that he gave them to the sales manager. After about a half hour in disbelief, I approached the GM. He disrespectfully told me that he was busy and lashed out at me and simply said, «so go down to service and will have them cut another key,»
With respect to the inaccurate information they provided to get me there; they had the facts of my current lease and the vehicle I was hoping to trade into; on the phone, although I knew they just wanted to get me to the dealership; the salesperson and the sales manager provided me with incredibly misleading information. Upon seeing the discrepancy in the figures, I started to leave and upon them realizing that I was not buying a car, all respect and all efforts to find my keys were not given any priority.
After reading the other reviews, I guess I only have myself to blame for dealing with this dealership. I am amazed that this kind of bait and switch behavior coupled with disrespect still exists.
I urge you to go elsewhere.

I purchased a vehicle from Empire Nissan and called to speak with someone in finance regarding a question about insurance. I was yelled at, belittled and downright disrespected. I had contacted the owner and three different managers with no response. I’m disgusted and their lack of customer service and after this experience I question the safety of my own personal information. I do not recommend purchasing a vehicle from Empire Nissan.

I did not have a pleasant experience buying a car from here. The purchase process was long and convoluted. The sales guy kept going back and forth between the desk and the sales manager and always arrived with different numbers. This was freaking stupid. The whole thing took about 8 hours for me to get a decent deal. I can’t say I’ll ever buy a car from them.
Their service department isn’t that great either. I called them to make an appointment. They said they don’t make appointments for things like oil changes since their service department is so quick. I brought in my car for an oil change, and it wasn’t until 3 hours later that I had my car back.
The one saving grace is the parts guy I bought some add-​ons from was really nice and helpful. I don’t remember his name, but if I need OEM parts for my Nissan, I’ll not hesitate to go buy from him again.

Stay away from this dealership espicially their service department. Jeremy is horrible. Take your business elsewhere to people that are trustworthy. Ended up contacting BBB and Nissan Consumer Affairs for resolution. Empire Nissan has tarnished the Nissan reputation with its shady handling of business and very poor customer service from the minute we arrived to when we left, we were treated in a subpar fashion. Shame on this dealership and I would advise Nissan corporate to investigate this mishandling as well as others as Empire is hurting the Nissan brand.

If you like to be harassed, belittled, generally treated like trash, enjoy your car shopping experience here.
It did start on a positive note. Dealer was kind and courteous and helpful. Once we started talking numbers I turned south quick. We decided to explore other options at other dealers and we were pushed to «buy now» and «you won’t get a better deal» We finally got our keys back for our own car, which was a hassle to say the least. The dealer called later that evening and yelled and harassed us and then hung up.
I highly suggest NOT to shop for a vehicle. There are other good, courteous dealers in this town that will take care of you much better.

Beware! Shady guy doing paperwork/​finance stuff. I went in and planned to buy a car… and doing financing for 60 months. Turns out my credit got hit due to a medical bill I never got in the mail. So, they had trouble getting me financed… her is where the shady part comes in. I told them I would have to figure out my credit issue before moving forward. So, he says he is going to check some other banks… he comes back and says he has good news that I got approved by one. What I didnt know, is he changed the financing to 75 months! Sure, I know I signed the paperwork, and should have read the terms. Instead I was a trusting person, and signed and moved forward. After making payments for months, I looked into the details of my loan on the banks website. Turns out he changed the term to 75 months!!! How ridicious… he certainly had the obligation to tell me the terms had changed, instead he hid it… I will be writing to the BBB as well on this… and also look at my other options.

So this is my second time buying a car here. Both times I had done a ton of research on the vehicle i wanted. I went in wanting a great deal of course. Both times i got my great deal. Just do your research first.
Our first salesman was great but he retired. Our one this time around was Jesse Prinzi. Very nice young man and he made my goal price happen.
But, as with most dealerships, it did take a very long time. A lot of sitting around doing nothing. I wasn’t even financing any of it but paying cash and waited 2 hours for the finance guy.
Overall very pleased just allow a few hours.

After having such terrible experiences with a different Nissan dealership, I was hesitant.
But, I had an emergency and Jeremy and Dario in the service department took great care of my vehicle and me… I AM TRULY GRATEFUL… and I never stepped into the service department. While I regret that, because I did not meet them personally, these two were complete professionals, gentlemen and 100% about customer service.
I THANK YOU DEEPLY!

Finally got the last item fixed! Thanks be to Azar (don’t know last name) he was the one person from this dealership that seamed to give a crap about my situation, and the only reason I added a star… thanks Azar!!!

Go see Azar! He made purchasing a car such an easy experience! I purchased a 2013 Nissan rouge and I couldn’t be happier. I saw it online and sent him the link to the car I was interested in. As soon as I arrived to the dealership, he had the car all clean and ready for me to test drive!

I would give a 0 if Unilocal would allow. I purchased a car just two years ago and put 2,000 on it which is very low. I was told that my xterra was a reliable car and that the dealership checked and verified everything. Keep in mind i take very good care of my cars. Where to start. I shouldn’t have bought the car when the salesman called me a THIEF when I asked for a lower price. A few months later my knocks sensor went out. Then the oxygen sensor. Then the first cat and the second. I had a tune up (because nissan didn’t bother) but it made no difference. I dumped more than 5,000 into this car as I was assured that this would fix it. I forgot to mention that the timing belt went out as well on the side of the highway (just a few months after I purchased the car) I bought a warranty (that says in black and white that it covers every one of these problems). They were quick to say «this isn’t under your policy and we no longer use the company that you bought your warranty from». REALLY! In reality Nissans are below average cars. But that doesn’t mean that this dealership shouldn’t honor the warranty that they sold me. The print is clear as day. To those that are thinking of buying from this dealership, don’t. And if you do, take the car to a reliable mechanic that YOU trust. I recommend buying a toyota. You will spend a bit more but you will get far more bang for your buck. I have met sleezy car salesman but good night, these guys are snakes. I hope you have a better car buying experience than I did.

My salesman simon was fantastic! Very easy process and got the vehicle I wanted :)
I would definitely recommend Empire Lakewood Nissan for anyone’s car shopping needs. Thanks again!

Azar was absolutely fantastic! I came into empire and explained to him exactly what I wanted. He showed me a few options and got me in the car that had everything I could ever imagine and more. It was the most seamless car buying experience. If you need to buy a car go see Azar!

Excellent used car buying experience! I worked with Simon and he was exceptional! No pressure and he was super patient with my indecisiveness! Financing was a breeze and the cost quoted was the actual monthly payment! Thank you Simon!!!

Dishonest. They told me it would cost $ 175 to replace a switch on my seat. I looked and it was held in place by two screws — it took me 15 minutes to replace and I’m not a mechanic. I wrote a letter complaining and got no response. Beware.

I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had nothing but terrible experiences with this dealership since purchasing the car. I would say I have had a minimum of 5 bad experiences since 2012. The service department have been terrible to deal with. They are not responsive, have yet to have my car ready when they promised it would be (even for just an OIL CHANGE), rude, expensive, unhelpful, and generally very difficult to do business with. I even went WAY across town one time to another Nissan dealer and had a better experience, but that is just not convenient for me as Empire is very close to my house. I will definitely NOT be keeping this care when the lease is up. AND I will warn anyone who asks me against purchasing a car here especially if they plan to have it serviced here.

Nice people.
I missed my morning appointment to get a duplicate key made and programmed for my 2005 Nissan Xterra. They fit me in during the afternoon, we’re helpful and I had my key made in less than an hour. Cost $ 120 which is industry standard for programmable keys.
There is also an amazing sushi restaurant one block away and open all afternoon — an option while you wait.
Friendly on the phone and flexible with helping me out rescheduling.