Eagle Leather Company

Excellent service from start to finish.
Cami was my contact and I was shopping online. I am very tall and of a large build so I was finding great difficulty finding an armored leather jacket locally so resorted to making inquiries online.
No other online stores responded in a satisfactory manner but Cami was great from start to finish — personally measuring various jackets for me and emailing back and forth again and again to make sure my chosen jacket would fit me.
What was great was Cami’s attention to detail — she didn’t just sell me a jacket but insisted I get a friend to measure me properly before recommending which jacket I should go for. Cami also switched out different types of armor as I was particular about this so she really did go above and beyond.
Jacket arrived within 24 hours of ordering and I am not even in the same state as Eagle Leather (and free shipping, too!). Very pleased with the jacket.
Excellent service all round: highly recommended.
Thanks Cami!

I’ve shopped the Lakewood location and bought a helmet and chaps. The selection is better than any retail motorcycle shop I have been to. The price’s are what you’d expect with some very good deals and nice quality.
What set’s this location above everywhere else I have been is the customer service which is exceptional. I do not understand why that is such a challenge everywhere else. I will be back as a supportive patron thank you.

Fantastic place for all things «Rider»…I have purchased shirts, sun glasses, boots, chaps, and so much more from this location! I also brought in my best and had my patches sewn on by the lady! She did amazing! Customer service is great too… no high pressure salesman either!

Hugh store many different things in there to buy from patches, boots, helmets, gear, shirts, and accessories for your bike. They have from small to a jacket I seen that was big enough to fit 2 people or a 500 pound guy in I don’t remember the size but it was big…

Courtney helped me figure out my first set of riding gear. She was great! Her coworkers kept undermining her, but I was impressed with her riding knowledge and advice. Two stars for her.
Wish more companies would wise up and make high vis women’s gear that fits well. The store has a lot of shoes to choose from, one star for that.
One star for the sales prices.
I’ll definitely be back for future gear needs.

Purchased a pair of first gear rain pants 8 days ago and the zipper broke. I called Eagle Leather in Lakewood and the manager told me a new pair would be on a bag waiting at the door. That’s customer service!

On the surface (on the web), this company looks like it has a lot going on — large selection of goods, good prices, and extensive web shopping options. I thought I’d take a chance on them and order a simple pair of riding gloves, which were on sale & the site said they were «in stock.» I placed the order on a Saturday, figuring it wouldn’t get processed until Monday, and I paid for USPS Priority shipping, which meant it should be received within 2 – 3 days of being processed. Like clockwork, I got an email from Eagle on Monday indicating that they had received my order & that it would be shipped out that day. I also checked my bank account, and, sure enough, the charge had gone through. Looking good so far. 3 days later, I was anxious to receive my new gloves. Instead, I got an email that said, «Hello! This is a short notification email to let you know that we have CANCELLED your order. If you have any queries don’t hesitate to contact us, Thank you once again for your custom! Regards, Eagle Leather — Lakewood.» (And, no, those are not typos on my part. It’s what the email actually said.)
«CANCELLED?» No explanation as to why? No indication that a refund would be processed? (I checked my bank — Eagle still had my money, and no refund was showing.) Oh, and that email was generated on New Year’s Day. What company like this works on New Year’s Day? I called them on January 2^nd. The person I spoke with first tried to tell me that the order was cancelled & that they couldn’t find my gloves. Then she said she wasn’t sure if they processed the refund. Then she said the found one of the gloves, but couldn’t find the other one. Then she said she’d look into it & call me back. A gentleman called back later & said they found the other glove in a box of misfits. I asked him if he knew that the «pair» was truly a matched set, to which he said yes. I asked if they would be shipping them out that day. He said, «No. But, they could go out tomorrow (Saturday) if we use USPS, or Monday if we use a different carrier.» I said, «Didn’t I pay $ 9.75 for USPS Priority?» He said, «Oh, ya. I guess we’ll get those out tomorrow.» Then he wanted to charge me again before he’d ship them out! I told him it was ridiculous that I should have to pay twice for gloves I’ve never received and no confirmation of any refunds processed. He said he had to charge me again because they showed that a refund had been processed for the original order, though no such refund was showing on my bank account. I told him that I’ve already waited long enough for the gloves & that he should ship the gloves & we’d see if a refund shows by Monday. On Monday, late afternoon, just 2 hours before they were closing for the day, I got a voice mail from their accounting department indicating that they needed to see if I had received my refund so they could process a new payment so they could get my gloves shipped out. What? The gloves still weren’t out? Why didn’t they call me first thing Monday morning, especially given the already brewing fiasco? I checked my bank, saw the refund, called in the new payment, and asked if the gloves were shipping out that day. She said, «No, tomorrow.» 3 days later, I finally received my gloves — some 10 days after the original email said they’d be going out that day. So much for paying $ 9.75 for Priority shipping. They should refund me for that! To boot, the gloves didn’t even fit well, despite that I used their on-​line strategy for how to measure your hand for a proper fit.
Good experience? No way. I’m only giving 2 stars because of their wide selection & good prices. But their customer service should get a 1 star … or less. I’ll think twice before shopping at Eagle Leather again!

The staff is very knowledgeable about their products!!! Possibly one of the best shops in Tacoma for gear (and probably the only good one, since there isn’t much here to begin with). The store is STOCKED with everything of different brands. A lot of inventory to choose from and has a great selection of sales. Definitely gear galore. Customer service is great. They know their stuff and know what to suggest to customers. The atmosphere is great and they were so great to our 2 year old when he was crying in the store. Offered him cookies and even gave him a hot wheel. They didn’t have to, but they did and that’s golden in my book.
Come here if you want a big selection of products. If there’s anything you need, this place probably has it.

Visiting from out of state, read about them on line. Got there at 945 am waited till 10:10 am lights where off and tried door and they where not open. It was Tuesday am and sign said opened at 10am. Very disappointed

I quite going here for anything. I shopped here and spent thousands of dollars. I expect a little consideration in return I guess. Here is what happened; I bought $ 1,800 worth of gear on one shopping trip for my wife. Completely outfitted her in the best things they had. Less than two weeks later everything was stolen. My insurance would not cover any of my loss so I wrote an email to Eagle Leather explaining what had happened and ask if they could at least give me a discount to replace a few things. I did not get a reply to my email… NOTHING. I went in and talked with them in person and told them about my email and the salesperson went and talked with someone. She then came back to me and said the owner/​manager got the email but decided that he couldn’t give me any discount. I said I think I at least deserve a response to my email even if it was a «No we can’t do that because…» response.
I have been going to Cycle Gear ever since and do they ever help their customers out when something isn’t right. I will never be back to Eagle Leather just because of their lousy customer service.

I have to set my emotional feelings aside for this particular review. Everything was going great in the beginning, I was looking for my first motorcycle gear since I was planning on purchasing my first bike!
This store has been around for a long time and I always saw Harley’s outside in the parking lot. Never did I think I would stop into this store? I mean why would I? I wanted a bike my whole life but didn’t think I would actually be getting one! Say what?! Well I did! And I needed my gear for taking the test and getting my license.
I found a helmet I really liked! And I happen to fit an X-​Small but … An employee walked over and tells me how to find the right size. He said the X-​Small was too small… But now here lies the problem. They had a Medium and even a Large … But no Small… Just an X-​Small. Sighs…
This shop has quite a large selection on the gear they sell! From helmets to jackets to boots.
Luckily, I did my research before coming here and I asked if they have it in stock at their other store! In Auburn. Compared to being in Tacoma … I did not want to drive all the way to Auburn for a helmet … But it was THE helmet I wanted. I had to get it. Ya know?
The other issue I was having trouble with was the gloves. Every store I have been to so far … I could not find an X-​Small to match my taste and feel for the grip. They were either really ugly or too loose. That’s no good.
Well, the guy checked and said they had one in stock. We ended up leaving the Tacoma store empty handed and off to the Auburn shop we go.

Stephanie replaced the zipper and snaps on my leather jacket fast and flawlessly. It’s like new. GREAT JOB!
Denis Rosnick

Military discount, great selection and knowledgable staff. Ask for Muke (sounds like mook) he’ll go the extra mile to make sure you leave satisfied and informed about your purchase. No returns on helmets — that means you know for sure someone didn’t leave with your helmet, drop it, jeopardize its integrity, and return it for you to unknowingly purchase. :) sometimes no returns is a good thing.

Great place to get reasonable leather motorcycle items and other equipment. I’ve gone here and usually had nothing but pod things to say about the store. However I knocked an entire star off due to one o the Hispanic sales ladies. She is way to aggressive and honestly I want to avoid her when I go into the store. I just don’t like sales people that constantly have to talk to me while I shop. Other than that the shop is great.

So because this place was really close to Sizzler, I think, hmm… Let’s check it out again. I come here a lot — but usually I stay in the parking lot — LOL. It’s because this is a popular place to meet up for motorcycle rides.
But it’s not a bad place if you want to get leather for Harley/​cruiser type bikes. They also have reasonable prices on club vests (my husband was looking for one, and had shopped around, but this was the first time I went inside with him — since he was invited to ride with 710^th EOD, or maybe it was 710^th brigade, I’m not sure, I just know that it’s an army group — LOL).
For a place has «Leather» in their name They do not sell tracksuits, or leather that is geared more towards sportbike riding, but they do have a nice selection of Textile gear if you do ride a sport bike. In the saddle bags I got to check out some that I had wanted for a while! Very few fit on my bike, and I wouldn’t use them very often, but it was nice to see them there, and on sale that day. My husband is in the market for a zip up club vest, and he’s going to come here to buy it. They have a very good selection of club vests. The prices are also comparable.
I looked for a pair or leather pants that had protection inside, but there was limited selection for women. The only pants that I found were jeans style leather pants. And I was looking for a shin, knee and hip protection. They do have stylish casual clothes too.

Well to be upfront and on a lighter side. I HATE THAT STORE, LOL. Actually my bank count hates this store, because no matter what my wife and I promise ourselves to not to buy something there, we end up buying something LOL. But this store deserves the 5 stars, the staff is friendly, advise you when you want it, or leave you alone if you want to just browse the shop.
The chaps are brilliant, and the in store fitting is just something. Their advise is based on experience and not to make a sale. Last week we bought a intercom system for our helmets, and we weren’t certain which kind. We followed the advise and have no regret, spot on, super quality.
The selection of merchandise is just awesome, there is nothing you would miss, because they’ve got it all, and if not, they order it for you, and call you upon arrival of it.
This store is a keeper BIG TIME, especially us as retired soldiers found the military discount very handy!

Updated review:
So, its been a couple of months since my first visit, and I have been back several times. I feel it is important to add a few things, as my opinion has sort of changed.
1, One day I was rather blunt when I was looking around for a jacket. I told the salesman (who I think was a manager) that I really didn’t like being shadowed by salespeople, and that while I appreciated the service, I really would rather be left to shop by myself. and guess what… he was cool as hell about it! I even heard him tell other salesmen to give me some space. I thanked him later that day as I bought a jacket from them!
2. My wife loves the chaps that she bought. The onsite adjustments and tailoring are VERY helpful.
3. Selection… man, they really have it!
4. Military discount… thank you very much!
5. Support for bikers and events! Lots of sponsorship, lots of rides leaving from their lot, lots of riders who work there… I really like that!
Anyway, I wanted to add these things (and an extra star to the rating), as I feel that my opinion is changing. We’ll see how they do when I go and test their 30 day return guarantee. But for now, I am feeling better about shopping there, and I am very grateful for them understand my preference to be left alone while shopping.
Keep it up Eagle Leather… you are changing my mind about your shop!
*Second update:
I have decided to remove the negative comments that I had initially posted about this store. Quite simply, htey have changed my mind!
One of the things I really appreciate from a store is being able to return something if it doesn’t work out. In htis case it was a jacket, and after riding in it a few times, I realized that it just didn’t fit my torso right.
I called up and talked to them about returning it and was assured that they have a pretty seamless 30 day return policy. so I came in and sure enough, had no trouble returning it, with no restock fee or attitude.
They were very helpful in trying to find one that did fit, but in the end I had to admit that my long arms and normal torso just didn’t fit their stock. I will have to have a jacket custom cut. Anyway, they were great about the whole thing, even crediting my card immediately with the refund (no week long process of waiting for it to show up).
I highly recommend this store to anyone looking for the best selection of bike gear around the Sound!

I’m a novice when it comes to bikes, I’ll admit, but when I started dating my husband, he kept asking if I wanted to ride with him. I was wary about it since I’d heard so many bike stories that didn’t end well. Most recently, by a co-​worker. But I said I’d give it a shot. Love makes you do stupid, crazy stuff. Thankfully, he’s a safe rider and I felt more and more comfortable with him. I decided it was time for me to get my own gear.
We saw Eagle Leather and there was my opportunity to gear up. I went in and chose an HJC helmet that really felt it fit me right (at least it fit better than his oversized ¾ helmet I had to constantly borrow). So I needed a jacket to go with it. They have a huge selection of women’s leather clothing as well as men’s. I found my jacket in the style I feel comfortable wearing.
I thought I was set. So we went riding. I quickly learned that it gets cold on the legs (WA weather being what it is isn’t always sunny during the summer), so we went back to get my chaps. Not just to keep the cold off, but for protection. I was fitted and they cut the leggings off to match my height right in the store. While I was there, we got my vest too. I like the old buffalo nickel look butons. We’re both veterans and like to advertise our services, so a vest was mandatory for such patches.
Oh yeah, Eagle Leather has a military discount too. They’re really supportive of veterans. They also have information on bike riding classes. They have a lot of other gear too; like blue tooth equipment, boots, rain gear, helmet repair or change out equipment, locks, lights, banners, stickers, patches, etc. The staff is friendly and helpful. Prices are a bit high, but well worth it. Check them out if you ride – even as a passenger like I am (at least for now).

LOVE LOVE LOVE this place and it is not just because I work there!!! If you are a serious rider and love the smell of leather and all the extras… you will love Eagle Leather. The owner takes pride in hiring knowledgable sales people who enjoy the open roads as anyone else. If you need to get sized for chaps… we got you! If you need an up to date jacket or a new helmet… WE GOT YOU!!! Come check us out!