Credit Union of Denver

In my opinion, this is one of the worst banks out there! Long lines that take forever! Rude employees! I do not recommend them at all!

Horrible customer service.
After being contacted that I had been issued a new card, I informed them that I had not received it — it had been sent to my old address. While I was told they’d be sending a new one, what they failed to mention was they were going to close my current one which was a wonderful surprise when I tried to pay for my hotel on a recent trip. When I called, what made everything worse was the attitude of the representative that I spoke to, who basically made this out to be my fault. It was just unbelievable really and he offered no help at all.
On another note, their banking website has really been awful to maneuver and you have to utilize a separate site for your credit card. It’s a rather archaic system.
Anyway, closing my accounts with them as soon as possible. USAA is much much better!

The Credit Union of Denver has been so good to my husband and I. We had a short sale from our house in Seattle, which really affected our credit. When we moved to Denver, we only had one car, but we needed a second. The Credit Union of Denver was the only institution who would approve our little loan for an older used car, and they even drove the price down with the dealer. Our situation has improved over the years, and we were able to trade in our used car for the truck of our dreams through Toyota. The CUD approved us for two refinances, saving us thousands of dollars on interest with their 2% promotion, gave us the 60 day no pay option, and we got $ 200 for each loan. The process was easy from start to finish, and everyone we worked with was great. We were also able to save $ 1750 this holiday season with their skip-​a-​pay program for December and January. We are extremely satisfied and definitely recommend CUD.

I give them two stars because of one nice supervisor in the call center, otherwise they’d be negative. I have never experienced such terrible and rude customer service. Called to inquire about paying off my auto loan and was sent down a loooong, windy, rude and unhelpful path. I didn’t choose this bank, Len Lyall Chevrolet used them to finance a vehicle purchased with them. Will never, ever do business with them again. I can’t believe they’re still in business. Thank you Renee, a supervisor in the call center, for finally working toward a resolution for me.

These guys are incredible! Excellent customer service. You get real actual individual attention and treated like a person instead of an account number like the larger banking institutions. Susan Guyer is an amazing account representative, I couldn’t imagine getting better service than what she provides. If you’re in need of banking services and you know someone who is a member and will vouch for you I highly recommed CU Denver.

I have been a member for 20 years. They used to be slower when it came to the era of the internet, but my 5 stars are for the several times I’ve refinanced loans and recently got a personal loan borrowing against my savings. I needed the loan Fast! I called, I transferred funds, I popped in to sign a form in under 8 minutes. So for my needs, they have been there. And NO FEES for having a low activity account.

It’s better than a bank and I’ve never had problems with it. Customer service is a bit hit-​or-​miss; I had an issue recently that was solved over the phone. The first girl who helped me actually made things worse, but when I got a different rep she was very friendly and helpful, and we solved the problem easily. If your banking is more involved, maybe look elsewhere for consistent service.

After moving back to CO, I went to CU of Denver to activate old account. First person told me the account was closed, second person told me my account was not closed and, in fact, had over $ 1,000 in it! Third person could not transfer funds from one account to another but wanted to write a cashier’s check. It was like doing banking in the 1800’s with a bunch of people who didn’t have any experience in banking.
The customer service was bad and people who worked there showed little sign of experience or caring. When I talked to manager about my experience, she was defensive (again poor customer service). I closed my account. Very negative experience.

I’ve been a member of Credit Union of Denver for 8+ years now and counting. And even though I no longer live in Denver I chose to still keep my accounts at CUD. Why? Service. Over the years I have had consistently great service from CUD. Even when things went wrong on my side such as lost debit cards, dealing with the Target hacking mess, and I slipped up and overdrew the account CUD has worked with me to keep me on solid financial ground. I have had three car loans now through them and I’ve been very pleased with how they were handled. I have a credit card through them as well and they have been very good to work with and offered me fair and competitive rates.
If there’s one gripe I have it’s the card services company that services their cards after hours. Card Services… which handles many other credit union customers besides CUD seems seems to be run by a bunch of buffoons who have listening problems. Card Services due to their stupidity has left me stranded twice in a blizzard when they shut off the wrong card when a family member lost theirs and my card was turned off by mistake. They left me unable to get gas when I was filling up in Nebraska with an almost empty tank and I had a tornado drop 2 miles away and was heading towards me. Needless to say my impression of their contracted Card Services department is one of utter contempt and outright disgust. But at the end of every call to Card Services they tell you to call your Credit Union in the morning… and when I do CUD fixes Card Services mistakes and tries to make things right. And since I had enough gas to get out of harms way and lived another day… I can’t complain too much.
8 Years as a loyal customer… I have no desire to go elsewhere. And oh yes, even being 3 states and a whole other time zone away, they continue to work with me to handle any banking need I may have. Not many places provide the level of service and attention to detail that you will find here.

Allowed my ex gf to change account settings on an account, which lead to late payment… when I made payment they offered to take cc over the phone, what they didnt say was it would be a cash advance which charged me 50 dollars in bank fees. I had the ability to pay cash but did it for convenience.

Gotta update this really quick — you might notice my original review mentioning driving to Lakewood in person to set up auto-​payment, and I did that this morning. I also said the attendants all seemed nice. Unfortunately after this morning I have to rescind that «nice» comment, as while I took an hour out of my workday to solve this problem — again their error — the woman who worked with me was rude and addressed me with an impatient/​annoyed tone. I don’t get agitated easily, but having taken time out of my workday to drive all the way to Lakewood to fix their screw-​up, this got under my skin, and I told her I had tried to mail my documents but «someone here lost them.» I didn’t receive a single word of apology or understanding of my being inconvenienced.
She simply said «Oh.»
When my loan is up I will never seek their services again, and I do not recommend. Save yourself the frustration.

The title dept there is a wreck, I was suppose to get my check on a car I sold one of their member in 2 days, took over ten days.

This company believes it is ok to charge overdraft fees onto your account even though you made your regularly scheduled deposit on the same business day. Their customer service team is a nightmare, their manager Sheryl hangs up on you and refuses to act like an adult. I thought this was a great place to conduct my business until they acted so unprofessional without regard to my situation and treating me as a robot. I will close my account immediately.

Love them. They have no fees for extras like every other bank they give you money to refer people and everyone who works there is a former Wells Fargo employee if that tells you anything.
The finance dept is especially attentive to those of us who are not totally clear on the best way to navigate their budget in this ecomony.

Worst bank ever. Not only are they never able to help, they offer no solutions or alternatives. Three times in a month with three different people I have been told «no we cannot do that» on different questions and each time when I say «so what can you do?» the answer is nothing.
Terrible customer service, online services are severely lacking and don’t even work most of the time, go to Bellco.

I like Credit Union of Denver. They have worked with me and my icky credit on my car loan. They have been wonderful and always help me. I enjoy working with them. I’d have to say though what I don’t like is that they are not exactly convenient. They aren’t close but at least they are off 6^th Ave so not too bad to get to.
I will be doing most of my banking here and all of my loans that I can.

The best hands down. They helped me get on my feet after a nasty divorce including a car loan and a mortgage. They’re amazing.