Conrad’s Tire Express & Total Car Care

Went in to get my swivel pins fixed, got me in right away, done quickly, decently priced. Overall extremely happy with my experience.

wanted $ 1100 to replace my radiator… singing, whistling, and showing a general sense of not caring at all. went somewhere else and paid a third of what they wanted…
ripoff central. avoid this place like the plague

Conrads has contacted me to try and resolve the repair… I appreciate that they reached out to me and that they are trying to assist.

Quite possibly the slowest service. I have used them twice, both for small repairs and it took over two hours. I had an appointment each time. What is the point of an appointment if they do not follow through with them?!
Edit: They have contacted me after this post in hopes to learn more about my experience and fix it. I do believe they care about their customers, and I believe they are trying to make the experience better.

I had something wrong with one of my tires, and had a coupon for a Free flat repair. Their friendly staff fixed everything up in no to «flat» and I was back on the road in no-​time.
Great service.

Just get tires here and nothing else. Just like with another reviewer, I was told i needed $ 2k in repairs while the dealer had at $ 800. Either misdiagnosis or fraud, either wY don’t trust. That was dr location. Went to Lakewood location-​called at 11 for tire, went in at 130, told 1.5−2 hrs for oil change, new tire and rotation. Came back at 4:45 after not hearing anything. Man who checked me in was in garage, I went in and asked what the status was after he ignored me. He said another hour and they had just got to it. Ten min later tells me no filter available so mo oil change. Piss poor customer service.

I hate having to get work done on my car but this place makes it suck a little less. The waiting room has waters and sodas. A kegerator and a Nintendo Power Pad would make it way better though. For quick in-​and-​out jobs I stay here and for longer, more involved jobs I walk down to the bar a few blocks down and act a fool. They also take coupons but from what I hear thats not Unilocalerific and lessens my «experience».

I had a 1:30p appointment scheduled in advance. I arrived and was told that appointments were running 2 – 3 hours behind and that there were 20 cars ahead of me! That would make my wait for an oil change to be done 3 – 4 hours!!! I checked the box when making my online appointment that I would wait for my car. Clearly waiting 4 hours is unacceptable. Conrads should have called me in advance to notify me. The man said two staff were out. Even more so they knew in advance and should have called me. The man said the call center keeps scheduling people even though he told them they were booked. Conrads needs to work out the kinks.

I have had only positive experiences here. With an appointment, they have me in and out within an hour; I usually bring my laptop and work at the desk in the waiting room while sipping on a complimentary soda. The customer service has always been excellent; I really do enjoyed being talked to like a real human being. No funny business, just kind people making sure you and your car are in good shape.

I’ve been making the Lakewood Conrad’s my first stop for car issues for 10 years — 3 different cars — now. I have never had a bad experience there, in fact just the opposite. Conrad’s isn’t the cheapest place to go for most things, but the customer service and the honesty I’ve gotten from these guys over the years has kept me coming back.
The customer service has always been top notch — I’ve never been treated like a dumb girl or been talked down to, and they’ve always been fantastic about fitting me in without an appointment when I’ve had emergency situations. I’ve been sent away without any services performed because I didn’t actually need it, and though they’ve always suggested the maintenance that probably needed to be done but I wasn’t prepared to pay for — I’ve never felt pressured to do anything I couldn’t swing. Just this morning they got me in without an appointment for a repair that ended up only being $ 25 — I’ve dealt with mechanics in the past that would have inflated that, because it would have been obvious I don’t have the expertise to argue it.
I don’t think car repairs are anyone’s favorite thing to pay for, or wait for, but they do at least make an attempt to make it a better experience — though the chairs in the waiting area are not what I’d call comfortable, there’s a TV, more magazines than anyone could go through, a desk marked as a «work space,» free wi-​fi, and free soda (pop for you native Ohioans) /​water /​coffee /​tea and popcorn while you wait.
The Lakewood Conrad’s will always be my first choice for car maintenance — my loyalty was honestly earned.

Following posting this review, I received two tweets from @tweetconrads:
–quote–
Hey! We’re sorry you weren’t satisfied with your visit. We suggest services based on life/​miles of your car or your manufacturer.
We try to let you know what’s recommended for safety before there is a major problem. Hopefully you’ll try us again in the future!
–/​quote–
So, to respond to this:
The fellow at the store who recommended the service to me said he was recommending it based on the life/​miles of the car. The serpentine belt did need to be replaced, but I was able to find a garage that would do the job for ¼ what Conrad’s wanted to do the job. One quarter.
Later, I needed an oil change, so I took it to my dealership because I wanted a second opinion and wanted to learn what their price would be for the work. They told me after inspecting the car that the steering fluid, hoses, and shocks and struts did not need to be replaced anytime soon. I trust the dealer.
I appreciate the safety impact of proper maintenance. I don’t appreciate «safety» used to scare me into spending $ 1800 that isn’t needed.
The conclusion: Conrads is fine if you need to buy tires, or if you simply need an oil change, but get a second opinion and shop around if you need anything more done. Very likely you’ll be able to find a better price.
You’re still on the hook for my tire warranty and for the free rotations that came with my tires, so I’ll probably use you again for oil changes — I can’t really justify having the car in the garage at two different places and taking the time to do that. But I don’t plan to buy my next tires there, and it’d take a lot to earn my business again now that the trust I’d put in you for over a decade has been harmed.

I hesitate to write this review, because I don’t like going to this place. However, with that said, it is not their fault that I don’t like going there.
My first experience with Conrad’s was very reassuring. It was winter, and whenever I drove above 55MPH my car would feel like it was going to shake apart. I didn’t want to take any chances, so I took it to Conrad’s. After explaining my problem to the gentleman, he told me that he didn’t think they should look at it. What? A mechanic that doesn’t want to look at my car and tell me all of the things that are wrong with it? He suggested that there was ice built up somewhere inside my rims. I should take it to a car wash and have an undercarriage wash. If that didn’t fix the problem, bring it back. Sure enough, it worked. I was very impressed with the professionalism and the way that the mechanics handled my simple problem without wasting my time, money, or making me feel like a complete dolt.
I also recently had new tires put on my car at Conrad’s. After the sticker shock wore off, I realized that I was thankful for the quick work that the did. I took my car in at 4PM on a Friday expecting it to remain there until Saturday afternoon at the earliest. I was out of the door and done with a wheel alignment at 6PM Saturday evening.
While having your car repaired is not anyone’s idea of a good time, the staff at Conrad’s has been very professional. I would trust my car to them again.