Bradley Plumbing

I called Bradley Plumbing after having a backup from my basement drains. It was a Sunday night around 7pm.
I called them because they are/​were a sponsored listing on Unilocal.
When you call their business line it goes to a secretary who takes your phone number and then hands it off to their owner/​manager Josh. Josh calls you from another line 5 – 10 minutes later and then you discuss the issue you’re having. You have to jump through this hoop twice if you need to call back. Whoever’s running the front desk line has no information on you or your case. They can’t tell you who was sent out, what they did, how much services are, nothing. They can just take your number. Pet peeve #1. If you want my business, make it easier for the customer.
If you want a direct line to their business, it’s 720−393−0448.
Anyways. Josh sent a guy named Aaron over who’s been only cleaning drains for the last 10 years, starting from when he was 14. That would put him in his mid 20s.
Aaron showed up an hour or so later and then told me he’d have to come back another day with a second guy to hop on the roof and clean the pipes from there. We also talked about finding out where my cleanout access point was, since I didn’t know where that was. Then he told me about putting two backflow valves on the two drains in the basement, that would hold back maybe 90% of the water in the future. Just a small piece of insurance. He told me they were easy to put in and I could probably do it myself. I asked him how much all of this would run. He couldn’t give me any prices and wasn’t able to comment on even estimates since he didn’t set any of that, Josh did.
Called back the office line and ran into the aforementioned «blind gatekeeper» issue mentioned above. Waited for 15 minutes and then got a call back. After asking him about this round about system he stated it was part of their customer privacy policy. I don’t appreciate being fed any bullshit. I asked further into how this protected anyone’s information as I only want to know about my own. No competent answer to that, and was told I could call his private line.
If you want a direct line to their business, it’s 720−393−0448.
As far as tone goes, Josh seemed be upselling a lot of services; which is understandable, but not what I was looking for. Josh dissuaded me from having my cleanout located and identified. It all sounded a bit shady. Getting to pricing, his rates seemed high compared to others I’ve talked to.
In the end I spent several hours of my time and have nothing to show for it.