Biomat USA

Here’s my story from today after going here for three months…
Catherine hooked up my machine and stuck the needle in me. I told Elise that there was no plasma flowing and she thought there was (there wasn’t, she was 100% wrong). THERE WAS NO PLASMA SEPARATING AND FALLING DOWN. I CAN TELL ELISE BECAUSE THERE WERE BUBBLES FLOATING UP. I’VE BEEN DOING THIS FOR THREE MONTHS I KNOW WTF IT LOOKS LIKE BECAUSE I HAVE A HABIT OF PAYING ATTENTION TO MY ENVIRONMENT. The bubbles NEVER float up when the plasma is separating, I watch this shit I know. A fault in Catherine hooking up the machine lead to it leaking a bunch of my blood all over that disqualifies me from doing plasma for 8 weeks (600 dollars). Elise could have prevented this whole thing by noticing that there wasn’t any plasma going down the plasma line when I told her! Completely preventable mistake, I told her my machine wasn’t right and she looked at it and thought I was being dumb or something…
Here’s the complaint I wrote online to them, they limited it to 2000 characters so I edited it and left out some information, like the fact I totally think to tell the manager any of this when he talked to me one-​on-​one.
«I had a completely preventable accident today at your Lakewood, CO location. A staff member named Catherine hooked my machine up and stuck the needle in me. I should also mention I’ve been doing this for about three months. Anyways, on my second „run“ of having blood drawn and plasma separated, I noticed that there was no more plasma coming down the plasma line into the plasma collection bottle. I told a staff member named Elise (I think it’s spelled differently) that my machine was not separating plasma and SHE PROCEEDS TO ACTUALLY TELL ME I AM WRONG AND EVERYTHING IS FINE. So I say „okay“ and try arguing just a little bit as I can clearly see bubbles going up the line. As is pretty obvious, bubbles GOING UP THE LINE IS A CLEAR INDICATION THAT THERE IS NOT SUFFICIENT PRESSURE SEPARATING AND PUSHING THE PLASMA INTO THE COLLECTION VESSEL ELISE!
Basically she establishes that everything is okay and at that point the machine is giving me back the RBC’s. On the third „run“ of the machine drawing up blood, I noticed that there is a huge rush of plasma that forces itself down the line. A couple minutes later I notice that the plasma line is turning dark and red, like it was being cut/​mixed with blood. Well I call Mike over and he addresses the situation just fine. Catherine had hooked the machine up improperly and I guess the machine „ate“ a line and I lost a decent amount of blood (maybe 350ml) to the floor. I now cannot donate for 8 weeks, which is $ 600.
This could have been prevented at the time when Elise came up to my machine and observed it for error, during which time THERE WAS AN ACTUAL ERROR (lack of plasma flow down line) PROVIDING EVIDENCE FOR A DIFFERENT ERROR (incorrect line connection). Instead of investigating my complaint as if I am credible person who knows what is going on, having seen me donate twice a week for the last couple months, she blew it off as if I had no idea what I was talking about when I said „something is wrong with my machine“.
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