Applause Therapeutic Massage

I would NOT recommend this place. If someone is going to be placing their hands on my body, I certainly don’t want that type of energy making contact. I’m not sure if she was the owner but she came off too aggressive, constantly interrupting me when I was trying to locate the building, and asking me questions with a condescending tone.
I would prefer to have my neighbor’s dog walk on me than to try to go there again No thank you I’ll pass.

I purchased a Groupon deal for this place last year. After purchasing, I promptly scheduled an appointment via Groupon’s scheduler and the masseuse was Jeff. I was able to locate the building okay (though, going by the other reviews on here, it seems they may have moved). The building was an old office building in a neighborhood that I didn’t feel comfortable in. I actually wondered if this Groupon was some kind of joke. But I went inside the building anyway to the correct room or office. There were several doors that had signs for «Applause» so I knew I was in the right place. I waited outside the door for about 5 minutes before my appointment time because all the doors were closed. At my appointment time, I knocked on the correct door, but nobody answered. Then I thought I heard something in the next door over so I knocked over there. Jeff was sitting at a desk in that room. I told him that I had an appointment via Groupon for a massage. He said that he didn’t know about it because his boss frequently did not notify him of his appointments. I asked if he wanted me to come back and he said if I didn’t mind waiting that he’d get the room ready. To room, by the way, looked like he was living in it. It wasn’t ambient or relaxing at all. This was my first massage experience, so I thought, well, maybe this is what it’s like if you don’t go to an expensive spa? Naïve. Anyway, I get the massage. The music stops playing about ²⁄₃ of the way through and he doesn’t fix it. He was very nice and the massage was good, but the whole situation was uncomfortable for me. I would not recommend this place to anyone. If he could get a job with another company I think he’d do well. I’m not rating Jeff’s massage, but rather the experience that Applause offers.

I purchased Groupon deals for my husband and myself to get massages here. When I booked through Groupon, I was unable to make an appointment for both of us at the same time, so I scheduled them for one after the other. My therapist, Ashlee, called me to say that she saw our booking and to ask if we wanted them at the same time — win! I was impressed that she went out of her way to ask.
Unfortunately, we were delayed by traffic and then the address on the Groupon sent us to the wrong building. I stayed in touch with Ashlee and she (very kindly) offered to reschedule us, since at that point we would have been close to half an hour late. Again, I was impressed with how kind and flexible she was.
When I finally made it to my massage a few days later, it was a very nice experience. Ashlee was as friendly in person as she had been over the phone, and was able to accommodate my pregnant belly easily.
I’ve given this review with 4 stars instead of 5… A) because I think the address mix up wasn’t entirely my fault and that the location should have been more clear, B) because the system didn’t just let me book massages at the same time in the first place, and C) because my idea of a 5 star massage takes place in a nice spa rather than an office building. But I would definitely recommend Ashlee and Applause Therapeutic to others :)

Update, second visit, am giving 5 stars today based on an outstanding relaxation massage with Ashlee. Full 60 minute massage start to finish, full body deep tissue, I enjoyed every part of it. This time it took just one round of phone call/​return call to make the appointment. Also nice they have 2 convenient locations.

The owner did call me about a week after this whole ordeal. She very sincerely apologized which I really appreciated and she offered to give me a special if I wanted to try again, but said she also understood if I didn’t want to take her up on it. I’ve chosen not to, for obvious reasons… but really did appreciate her acknowledgement of the horrible experience I had, so I’ll give her 2 stars instead of 1.
I still would NOT advise anyone to go here, but people can obviously decide for themselves. I’m just stating the facts of what happened to me.