Terrell Veterinary Clinic

I am a dog mom and only entrust my fur babies with Dr. Carpenter. She is knowledgeable and has a gentle touch. When treating my babies, she calls and/​or emails me herself to discuss results and options.
When the time came my ol’ man was ready to head to heaven. She attended to his and my needs. It is in retrospect I can see how she took steps to help me cope with the process before, during and after.
She has treated our babies since 2013. The whole staff is wonderful, you won’t regret choosing them to care for your furry family members.

Dr. Terrell and his staff are both friendly and knowledgeable. I am constantly refilling medication for my dog and they consistently continue to impress me with their customer service. Dr. Terrell is knowledgeable and truly cares about the animals he treats. I drive across town to Lakeway from South Austin because I know he and his staff will take great care of my dog.

I used to be one of the ones that would give a five-​star for this vet ~ the staff was always great, friendly and very helpful and prices seemed fairly reasonable for being in Lakeway. What I really loved about this clinic was Dr. Grace Schnell; she was so very good with our babies. She was professional, but so personable ~ you felt like she loved your babies like you did. She gave options and wasn’t too quick to try and run up your bill. She was compassionate and caring; however, she left the practice recently and I have left now too.
After Dr. Grace left, my little baby was very sick and I called to try to get them to see her, but they told me they were too busy to get her in; they could see her the next morning, but in the meantime, they said here’s the number for the emergency animal clinic. Surely, any pet owner would have given up their time or waited a little longer for their pet to be seen, if someone brought in a sick/​dying pet ~ I don’t know for sure ~ but I know I would have and wouldn’t have minded a bit, feeling compassion for their circumstances. However, Terrell Vet Clinic didn’t see it that way and said ~ what it felt like to me ~ call someone who cares, we’re too busy. To me, if they thought she was sick enough to give me the emergency clinic number and they cared enough, then they would have taken the time to squeeze her in. I wanted her to be seen by someone who knew her/​us; someone who knew her history and what might be going on with her, but that was not to be the case. I really don’t think I was asking too much of them; it wasn’t after hours, so I wasn’t asking them to stay late or go above and beyond, but just take the time. Dr. Terrell did take the time to email us after we called the next day and told them we would not be using their services again. He said he was sorry they had offended us by offering the emergency services number (I couldn’t believe he would really think we would be offended by that) and I told him that was not offensive to us, but what was offensive was that as a customer of several years, they didn’t take the time to help us out in our time of need, While it was nice of Dr. Terrell to email and say he was going to try and «learn from this as much as possible and to do things better the next time», it really didn’t help, because what I really wanted to hear was that ‘we were wrong; as a valued customer, we should have taken the time to see her/​you, because you are important to us. I’m sorry we weren’t there for you.’ Maybe, though, that isn’t the case. So, for us, there won’t be a next time with them. We won’t use them, but maybe for the next emergency, your baby will get the time they need instead of a number to call. Yes, this may be a little harsh, but with an event like this, you want a vet to be there for you. Even if the outcome wouldn’t have been any different, at least I would have felt like they tried and cared.
In the end, we were very fortunate to take our little girl to Crystal Falls Animal Hospital where they fit her in immediately and Dr. Huggins took excellent care of us. With the care and compassion he showed us, you would never have known he didn’t know/​have a history with our little girl. I will gladly take my other babies to him, because besides the fact that he is very good and will take excellent care of them, I know if and when the time comes that we have another emergency, I won’t be told they are too busy and here’s the emergency contact number.

I, sadly, had to have my cat Khan euthanized recently due to kidney failure. I chose to do it at a veterinary clinic as close to home as possible, and I was confident in Dr. Carpenter to do the process gently and efficiently. I wasn’t disappointed.
For something as tough as that was to stand through, it could have been much worse, but the kindness shown to Khan and me the entire time I was in the clinic, as well as time spent and advice given on the phone with me prior to my appointment, left me knowing I’d made the right choices for my cat in his final moments.
To Dr. Carpenter and all the lovely ladies on staff at Terrell, I just wanted to say thank you again.

Best vet clinic I have ever used in the 11 yrs I have had my labs. I’m fairly new to Austin and this transition in finding a new Dr. was seamless! I was recommended by a neighbor. Dr. Grace is patient, takes the time to listen, and is so pro-​active in her approach. Front desk ladies are very kind as well. Also, spoke to Dr Terrell for the first time this weekend about a possible sprain after my dog slipped on the hardwoods– he called back quickly, gave great advice and my dog is recovering well. Just wanted to take the time to express how thankful I am! ~Amy Lane

I can’t say enough wonderful things about my experience with Dr. Gretchen Carpenter. Over the past year she helped me with my sweet cat in trying to figure out what was wrong. She was always available and would offer advice over the phone without me having to come into the office. Unfortunately my cat’s health continued to decline. Dr. Carpenter was so kind and supportive during the euthanasia. It was really hard for me emotionally but she made it just a little bit easier. I’ll never go anywhere else with my pets.

Fantastic experience under unfortunate circumstances.
My dog got sick and had to be euthanized in a short amount of time. Dr. Hudson Was most compassionate and offered to euthanize him in my home. She and a tech arrived and were supportive and gentle throughout the process.
When I recently had to have my other dog at an emergency vet clinic euthanized on a holiday weekend, she sent me a condolence card acknowledging the losses in short succession.
I since have two new bundles of joy in my home and will continue to use Terrell Vet for them because of the care and concern shown.

Been taking our dogs here for the last six months. We love how friendly the staff are, how caring they are with our dogs, and how quickly you can get in for an appointment. Would highly recommend this office! :)

There’s a reason everyone keeps rating this vet office with 5 stars. The entire team is beyond amazing. We use to go to Pet Smart. Blah. Every time we went we saw a different doctor and we spent 15 minutes discussing the issues with our dog as though they were a new patient. While sometimes we get a new vet at Terrell, they know the issues often before they walk in the door to treat our dogs. When the team meets with your dog, they often sit on the floor and play with them first so the pet will feel more comfortable with the caregiver. Dr. Schnell is amazing! The level of care she has given our very dog (14yrs old) is both amazing and appreciated. Last night, after she had performed an emergency surgery on someone else’s pet, she called us to check on our dog even though she herself was not feeling well. Equally, the staff is amazing.
If you live in Lakeway, and your not using this vet clinic, I believe you are missing out on the finest care in the area for your pet.

It’s tough finding a Vet who genuinely cares, listens and gives you all the best options all without zero up-​selling of anything.
Both Dr. Terrell & Dr. Carpenter are fantastic at what they do. I always enjoy our visits because they are so informative and never make me feel like any question is dumb. Izzy is our only child and we spoil her. If I so much as see a tiny skin tag I’m at the vet to check it out. She lives in a bubble much like her mommy. The office itself is straight forward located in an unassuming strip mall. They have just enough rooms. The wait time is not terrible and the ladies at the front desk are always kind. I’m sure they aren’t the cheapest around and I’m okay with that. Everything else out weighs that aspect. What matters most to me is that Izzy is happy here and I’ll do anything for her waggy bum.

Dr. Carpenter is always so patient with my dog and thorough. If you need a quality vet who cares, this practice always takes care of us! Cayenne pees all over their floor too and they never get mad.

My fiancé and I took our cat Lilah in and were very impressed with dr Hudson. She was polite, kind, and accommodating even when we needed extra time to decide on a course of treatment. We have found our new vet clinic in Lakeway for sure.

I can’t believe I haven’t written a Unilocal review for Dr. Terrell and Dr. Carpenter! I found this clinic by accident about 3 years ago and cannnot give high enough praise for these veterinarians and their super staff. Both Dr. Terrell and Dr. Carpenter are ALWAYS prompt, knowledgable, efficient and take as much time as needed to answer my questions and concerns. Both doctors have called me personally to check on whichever cat has an issue. My cats are totally weirded out by a vet clinic, but they become strangely calm when they are approached by either of the doctors and/​or the staff. Take your pets to this clinic. You won’t regret it. I promise!
Ann N.

Dr. Terrell is the best! Everyone knows that you have to go to an Aggie Vet even if you are a longhorn. He knows what he is doing and his care and concern are unmatched! We have been taking our 3 dogs to him for over 6 years.

I drive from Cedar Park to see Dr. Terrell. That is how good he is. Love the staff too. He is punctual, knowledgable, friendly, and obviously loves his job. I highly recommend him.

Dr. Schnell is awesome. I brought our new puppy there who was ill, she was very kind and thorough with her exam. She gave me her cell number if our dog did not get better over the weekend. Thankfully our dog is better and we look forward to having Dr. Schnell as our vet. The office staff is very friendly and helpful too.

The most caring vet office I have ever used. Dr. Stauch took care of my beloved dog the last two of her 17 years. When the end was near Dr. Staunch stayed with me the whole way. We now have a new puppy and I look forward to a long and enjoyable relationship. I would recommend them to anyone.

The best vet ever! I take my two dogs to see Dr. Stauch, and shes amazing! She always takes her time to explain everything to me and calls me personally to discuss matters over the phone. I recently discovered one of my dogs has heartworms (turns out i miss a dose over the summer :() and shes been great through the treament process, explaining everything thoroughly and working out a payment plan.
If you want your pet to have a Dr. that will take there time and remember them personally, this is the place! I have NO complaints! I recommend this clinic to everyone I know!

After trying several different vets, we’re very happy to have settled on Terrell. They make our pup feel like a rock star every time we go, the appointments are flexible, and they take the time to give you in-​depth explainations on their treatment options. Prices are surprisingly reasonable, considering it’s a vet clinic in the middle of Lakeway. This is the first clinic that both we and our dog look forward to!

Best vet we’ve ever had (among several very good ones). Our dogs have no fear of going to the clinic. Dr Terrell is very compassionate and helpful with keeping pets healthy and happy.