Holiday Inn Express & Suites Austin Nw – Lakeway

We paid $ 190/​night. Honestly, I would have been MUCH happier if it was $ 100 a night.
Here’s why:
We were here in Austin for a friend’s wedding and didn’t get in until late. Check-​out is at 11am so we planned to sleep until 10:30. Make sure you have that, «do not disturb» sign promptly posted and confirm with the front desk verbally, with room #, that you don’t wish to be woken.
The hallway was kind of loud in the morning, as maid staff was talking at full volume, but otherwise hotel was clean.

Worst bed I’ve ever slept on in my life!!! They’re rock hard!!! The floor was filthy and the room smelled like mold. HBO didn’t work. There was BLOOD on the curtains. The iron ruined one of our shirts. The jacuzzi didn’t work. WORST HOTEL EVER but it looks pretty!!!

Very impressed with this hotel. Nice décor and colors. The staff was friendly and helpful. The rooms are spacious, beds comfy, big bathroom. Yummy breakfast, 24hr coffee station. Workout room was adequate. I would definitely stay here again.

A hidden gem on Lake Travis! Facilities are super clean. Staff is super friendly and definitely make your stay fun. I live nearby and had relatives visiting. They raved bout their room and pool. Even their wireless network is super! Great place!

Very nice, naw facility. Friendly staff helped book over the phone when I originally was going to just book over Priceline. Everything has been nice and clean. Check in was easy and fast. Nice tv with good cable in room. Free wifi. Only complaints were 1: they say if you forget a basic toiletry item they will send one up to you complimentary however they were out of toothpaste which is the only thing I forgot. And 2: the beds are the worst things I’ve ever laid on. Seriously like sleeping on a rock.

We had a large group of Veterans here for a weekend and could not have had better service. The rooms were clean. The breakfast buffet nice and well replenished. The staff, including Cory and Ken, were most helpful. Thank you so much!

I stayed at this Holiday Inn earlier this year when I went down to Austin to meet one of my clients. I checked in at 3AM and was the last person on the list, but my room was still available, even though I did not give advance notice of a late check-​in. The room was spacious, with everything one can need on a business trip. It had free WiFi, a large flat screen TV, a telephone, an iron with an ironing board, a hair dryer, and even though I forgot my floss at home, the front desk was quick to supply me with a roll. The pool is grand, with a nice jacuzzi attached to it, although I was too busy to take a dip. There’s a great food place within walking distance, I think it was called Red’s Fresh Food or something. The best part of my stay was actually the friendly hotel staff. There was this cool young blonde guy named Colt or Cody or something that greeted me in the morning. He was so Texasy and so was the free breakfast that was served every morning. Mmmm. Either way, the only negative I can think of was that one night I paid $ 109.00 and the next night I paid $ 129.00 which I thought was strange, but that’s probably because I flew in on a Thursday and the next night was a Friday night so I can see why the rates could go up. Parking was ample and the location was safe. I noticed some review on here about how someones car got broken into or something, but I can’t imagine how someone would steal something in such an open and lighted area. Plus, Austin was so spacious in this part of town that it would be foolish and noticeable. Anyway, I loved my stay here and if I get back to visit Marsha, I would stay here again, no doubt. Hope it’s not booked.

When my best friend and I wanted to go down to Austin for last year’s Formula 1 race, every single hotel in town was either booked or asking for exorbitant room rates. This Holiday Inn was the only official looking hotel we could find where we could still get in and be close enough to the excitement. WOW were we lucky! This hotel room was more like a suite and not a room. The bathroom was huge and the pool was full of beautiful women and young children (a weird but healthy mix!) My friend and I both agree this is the greatest Holiday Inn we’ve ever stayed at. Who knew that a chain hotel could have such personal service. The parking lot was packed but there was enough space for everybody. Food spots shut down early out here so THANK GOD for the little convenience pantry they’ve got set up in the lobby. It is open 24 HOURS A DAY!!!
The breakfast in this hotel was free and so tasty I wish I could take some home with me. There was unlimited coffee always available and best of all, the entire hotel was smoke-​free, except for a little designated smoking area right outside. There were a lot of families in the hotel and a few obvious business type people also, but the hotel was fairly small and so it felt real spacious and relaxed the whole time. The climate control units worked perfectly keeping us feeling cozy as we slept. Oh and yeah, lastly, the beds here seemed brand new. They must have just ordered a new mattress setup because we slept like kings. Thanks to Lydia for giving us good directions when our rent-​a-​car GPS broke down. I’m never coming back to Texas, but this hotel made me rethink about staying at the Holiday Inn chain. Kudos to that southern hospitality, we loved our stay!!!

Great hotel I loved the atmosphere here and it was close to a lot of nice dining areas I strongly recommend staying here people are very nice and it’s just a great overall experience

I gotta say, I was surprised at how nice and clean the rooms were when we stayed here. We traveled as a pretty large group so we got three rooms and the staff was very accommodating. They helped us get rooms switched so we could stay next to each other.
Bathrooms were clean.
Staff was very helpful.
We were late to check out, but they gave us the extra time to get out with no trouble.
All in all, good stuff.

Full disclosure. I haven’t stayed at this hotel. The 4 stars are based on the following experience.
My car broke down in the parking lot. Catherine at the front desk was extremely polite and helpful. She offered coffee, water, and wi-​fi while I waited for a mechanic.
As far as the hotel itself, it was very clean and well kept. The bathrooms were clean and everything is still brand new. The rest of the staff was friendly as well. They chatted with me while I was stranded. I would stay here for sure.

Our GD room key doesn’t work. We were given a piece of paper, stating «if you feel the need to rank us less than 10 in any area on the survey, please CONTACT ME PERSONALLY to let me know where we need to improve» (and it listed his name and number). I called the number listed. It went to the front desk. Are. You. Kidding. Me?