Guarantee Automotive

Unbelievable! They held my car hostage for three days! I dropped off my vehicle on Wednesday to have it checked out for AC and starter problems. By the end of the day Wednesday no one called us so we called them and they said they hadn’t finished and asked if they could keep it till the next morning the next morning came and went we called Thursday evening and left a message that evening came and went we called Friday afternoon and still no one answered. We decided to drive over and collect our car and take it somewhere else when we arrived the man there told us they weren’t even open because of some family emergency and that they had been closed for two days and would be close throughout the weekend. So basically if we had not driven over to pick up our car I would’ve been without my car for five days! With no explanation, phone call or anything. Do not take your car to this crackerjack establishment.

Been going to Guarantee for a couple of years. Whenever I need something done on my car, I call around and get quotes. Guarantee had always been the most economical and does a great job (never had to bring it back). I just brought my car in because it was due for the 100k mile tuneup. Oak Hill quoted @ $ 1400, the dealership quoted $ 1200 and Guarantee did it for just under $ 500. They inspected everything and changed only what needed to be changed. And they were the only ones that told me that my timing belt did not need to be changed because it was actually a chain and not a belt — the other 2 places told me it need to be replaced due to the mileage (without even looking at it).
Just wanted to add my opinion since it looks like only angry people have been providing feedback. I am happy to recommend Guarantee Automotive.

This is the only automotive repair company I would recommend.
My first experience was when my wife took our Yukon in for a repair that Guarantee diagnosed and explained was out of warranty by a few months. The owner of Guarantee Automotive suggested we call the dealer and ask them to «good will» the repair even though it was out of warranty. He gave us some tips to convince the dealer to make the repair. The dealer agreed to do the work without charging us and Guarantee Automotive did not charge anything for diagnosing the problem or their great advice.
Over the next few years we had taken our cars exclusively to Guarantee Automotive and they always performed the work quickly and at a reasonable price.
2 years ago we took our sons truck in for some repairs. While the truck was being fixed our son was involved in a fatal accident. When we went to pick his truck up, they would not accept payment for the work they had done. How many repair shops would do that?
These guys are honest, do good work and are really great people.

I found this place a couple of years ago and have taken several cars in for work. They always do the job I ask them to do. They don’t «upsell» by telling me that my radiator needs flushing or my suspension could be improved by a complete over haul, or some other stuff… they just do the work I ask them to do. And this price is always reasonable! This place is honest and reliable.

I like that it is a locally owned business. I DO NOT like that this establishment never called to inform me of an estimate on my classic vehicle. They proceeded to repair the car and then notified me when the vehicle was ready with the bill. I cannot recommend them based on how I was treated. Customer service was above average.

Warning! Watch out for this place! I took my truck in for a brake job. Furnished them with my own brand new green stuff pads, and SS brake lines that I had purchased through Summit. Also asked for a full flush. Only 1 problem, when they took my rotors off. they did NOT turn them! They then reassembled my complete brake system with the unturned warped rotors. Why? I have no idea. 5 days later they call to say my truck is finished. With the new pads & the brake-​in material up against old warped rotors. the problem is now 5 times as bad! And to top it all off the brake lines are now leaking too! Apparently even the mechanic that did the work told someone that the rotors should be turned. but it wasn’t done. Wasted $ 550 (PLUS THE COST OF MY PARTS) on these guys & I still have to buy new parts & do the work over myself (so I know it will be done correctly this time.) We aren’t the only ones to have problems with the quality of work at this place. so be very careful doing business with them.
NOT RECOMMENDED AT ALL!