Professional Turf

Professional Turf has provided my family lawn fertilization and sprinkler repair and winterization services for three years. In October of 2015, we scheduled our winterization and the Company sent out an employee to provide the service. Without going into lengthy details, there was a problem with non-​irrigation valves being shut off and not drained properly by the employee that caused damage to drywall in the ceiling of my basement. This, in of itself, is not the problem with the Company. The problem lies in that I had damage to my home and I repeatedly called the Company to discuss the issue and no one returned calls. It took a complaint to the Better Business Bureau (details of this incident are posted there) to get any sort of response from the Company. This was just really bad customer service and they have now lost an annuity customer who was paying $ 500 to $ 600 a year for fertilizing, sprinkler repair, and winterization/​start up services. A simple timely call back goes a long way. I guess they are fine if everything goes well, but god forbid getting them to make things right if they make an error