Arnoff Moving & Storage

I initially filled out a request for a moving quote online and although I was promptly called initially, it seems I cannot get a call back from Dave O. who is supposed to actually do the quote. I made it very clear that this move is time-​sensitive. After I didn’t get a call from Dave for about 4 days, I called again. I was told he was in a meeting and the receptionist said she would have him call me as soon as the meeting got out. That particular call was about four days ago. I am now left without an estimate, and without moving company booked. I have now inquired at a different company. It is discouraging to me that you tell people you will call them back and over a week goes by, and nobody ever calls me. I shouldn’t have to keep calling. What kind of customer service is that??? Even if I were called now, I don’t think I would use this company. This is inexcusable in my book. If you can’t even get me an estimate in a timely fashion, it certainly makes me lack confidence in hiring you a big move. Sorry, I’m moving on. If you are too busy to call people back, you ought to perhaps hire more staff. UPDATE: Changing my one star to two stars because I think it’s great that they took the time to reply to my review. I’ll consider you in the future — I know it was a crazy busy time period with everyone trying to move before Labor Day. I get that. Thanks for writing back. Sincerely, Kym

I used Arnoff years ago and had planned to use them again to do a long distance move. I called them 3 times and also did an online quote request, and still no one has responded to my request for a quote. Each time I called I was told someone would call me back. Dead silence. Very disappointed.

Having just completed a three-​way move of our household belongings (most to another nearby house in NW Connecticut, some to our home in southern Connecticut, and many to Delaware), we could not be happier with Arnoff’s moving services.
David Osterhoudt spent several hours with us well in advance of the move, walking through a five bedroom house from top to bottom and listening carefully as we asked questions and identified different destinations for different belongings. Denise Peterson was most helpful in coordinating the stages of the move (which required several days just on the departing end).
Above all, over the days of the actual move, Robert and his crew of movers proved just wonderful. They were extraordinarily patient with us, and amazingly speedy (yet scrupulously careful) in packing fragile items. They navigated heavy furniture through narrow doorways and halls with nary a scratch (and remarkable good humor). Recognizing that our room air conditioners had moved ahead of us to our new nearby location, they hurried to get most of the local portion of our move done in the first day, so that we could sleep comfortably on a night of torrid weather. Scheduling an 8 am arrival at our place outside New Haven, they arrived on the dot (well, actually two minutes early) and unloaded everything for that location carefully and quickly. Though we were not in Delaware to receive the last goods that constituted the last portion of the move, we were told by others who met Robert and the guys that they did equally fine work down there.
Over decades of marriage, we have endured a number of moves. Moving is always a stressful time. But this move — the most complicated of all — was undoubtedly our best experience in terms of utterly professional and supportive moving service. If we could give six stars, we would!