Pro Appliance Service

Our refrigerator was not keeping temperature. So I gave Pro Appliance a call after finding them here on Unilocal.Carlos came out the next day to look at it and determined that it was the mother board that had gone out and that the work that was done by a different repair company for the same problem was totally wrong. He said that did not have one of the mother boards on hand but would be back on the next day. Carlos showed up the next day and installed the mother board. After he installed it he told us to keep an eye on it. He was afraid that our compressor might go out do to the faulty work done by the previous repair guy. He gave me his personal cell number and told me to give him a call if the fridge did not cool down. Sure enough the fridge did not cool down. So I gave Carlos a call and he came back on a Saturday on his day off to look at it. He said that the compressor was out and it would be cheaper just to buy a new fridge than repair this one. He also gave us all of our money back since he was unable to fix it.

Needed to get my KitchenAid ice maker replaced under a home warranty program and was assigned Pro Appliance Service to make the repair. Checked them out on Unilocal and was OK with what I saw. Repair completed today and the ice machine is happily cranking away. Very impressed with Carlos and his assistant, Hayden. Professional, competent and focused. And BTW, the comments about the scheduling… I had to do some rescheduling based on my crazy schedule and not once did I feel like I was being a pain for asking for a different time or day. The woman on the phone who I dealt with was GREAT!

I called Pro Appliance out in May to look at an electric oven that was failing to rise about 350 degrees. (I did NOT go through a home warranty company.) Carlos, who I have nothing but good things to say about, determined it was a faulty touch pad and the oven, due to its age and unavailability of parts, would need to be replaced. I was given the diagnosis over the phone by Laura, the office person, and immediately I had several questions and asked her to have Carlos call me to help answer them. Carlos did return my call within 24 hours and answered my questions. After speaking with him, I ran what he told me by an electrical engineer (my dad) as well as several other neighbors who have the same oven in hopes someone might have a suggestion which would allow me to repair the oven, not replace. My dad did in fact think it might be possible to repair the oven and had a few questions about «what was found» that I could not answer. So I called Laura and asked her if Carlos would be willing to call me again and have a conference call with my dad. Carlos agreed and he was once again very helpful over the phone. At the end of the conversation we determined the oven was in fact not repairable and I thanked Carlos and reminded him to send me the work invoice as my tenant met him at the house on his initial visit. Almost one month later, I received an invoice via email for $ 70.00 from ProAppliance. I immediately emailed ProAppliance back and questioned the fee as I was quoted $ 60 for the service call. I never heard back from them and honestly forgot all about the issue. On August 6^th, I received a call from ProAppliance stating that I had an unpaid balance. I immediately called them back, speaking once again with Laura, and explained to her that I was quoted $ 60 for the initial service call, that I emailed her back in June when I received the invoice questioning why the bill was $ 10 more. She admitted that she quotes different service fees depending on the travel time so she said it was entirely possible that she did quote $ 60 back in May. However, she went on to say that she felt with the extra time Carlos spent on my situation (I think she was referring to him calling me twice), I should pay $ 70 not $ 60. I have a huge problem with this and explained that no one ever told me two phone calls by the technician would be an additional charge. Laura began to raise her voice, becoming very defensive and saying repeatedly I should pay the extra money because they deserve it. I told her I would happily pay them $ 70 IF someone had informed me that the cost to speak to the tech, would result in my bill going up. We went around and around for a few moments and finally she told me she had been doing «this» for over 30 years and she «got» it but that they deserved to be paid more. I told her if everyone deserved to be paid based on what people think they should get paid, teachers would be making $ 200K! It still didn’t sink in with Laura and she still insisted I pay them more than what I was initially quoted. In the end, she left the decision to up to me to pay them what I thought they deserved, so I paid them what I was quoted– $ 60.00. I am a huge principals person and do not believe it is okay to fail to communicate to someone and fail to keep accurate records of your initial quote, then send them a bill for more and lay a guilt trip them. Come on… with so many great appliance repair companies out there, how do you run a successful business on this model? Moreover, is two short phone calls really special service? Shouldn’t that be good consumer service? Be cautious dealing with this company and their business philosophy.

Excellent and friendly service. Laura was friendly and returned calls in a timely manner. Carlos answered questions on other appliances I had issues with. Gave me advice in regards to what soap I should be using to make the appliance work better. Oh and yes he fixed my dishwasher! Will be using them again!

We were having problems with our dishwasher and our range. Our home warranty company is contracted with Pro Appliance, and after reading the reviews I wasn’t sure what to expect. In the end, Pro Appliance was great. I read the reviews about scheduling problems, but that didn’t happen to us. They were very friendly on the phone, and got Carlos out to our house the next day. Carlos was excellent, which is consistent with the other reviews. I don’t know if they have any other repair guys.
Carlos fixed the range quickly, which was great. Unfortunately, the dishwasher (only two years old) needed a new motherboard and a new touch pad (guess they don’t make them like they used to). The parts were on backorder, so it took a few weeks to get them, but this didn’t seem to be Pro Appliance’s fault. We had to wait a bit for the install because it was December and Pro Appliance closed for two weeks (part of having only one repair guy I guess). After the holidays, Carlos came over with another guy he was training, and got the dishwasher running great.
In general, home warranty companies seem to send the lowest bidder, which is generally not the best. In this case, I was very pleasantly surprised. The scheduling was very easy, and the person on the phone was very nice. Carlos was great; professional, knowledgeable, courteous, and on time. If I have problems in the future, this is the company I will use, even if I no longer have a home warranty.

TOTALLY INCOMPETENT APPLIANCE TECHNICIANS! TOTALLY RUDE & NON-​ACCOMIDATING CUSTOMER SERVICE (LAURA)!
I’m not sure if it’s just because we’re going through our Fidelity Warranty… but we’ve had 2 major fixes (fridge & stove top) and both have gone horribly wrong in every way.
1) MOST IMPORTANTLY!!! Our stove top had burners replaced. 2 of 5 were working. After they were drilled out and re-​wired with new parts, I cooked dinner that same night to finally enjoy my burners (yet only 2 were being used at the time)
After 30 minutes of cook time my entire range EXPLODED LIKE A BOMB!!! Thank God my daughter & I weren’t close by at the time, and no one was hurt. When I called Laura to tell her the dangerous situation that just happened, she blew-​it-​off, saying…“it was just a gas leak”, and «I’ve never heard of this in 35yrs.»
2) Our water dispenser was leaking… valve was replaced… then it leaked more after the repair. When I tried to argue this point with ‘Laura’, she was rude, short with me and swore «nothing like this has happened in 35 yrs.» (hmmm…sounds familiar)
Needless to say, Fidelity will be hearing about this… again…and we will NEVER deal with Pro Appliance again!

Never again…
This review is based on my experience with Pro Appliance Service as a local vendor of Fidelity National Home Warranty.
Horrible experience. «Dispatcher Laura» rescheduled twice (to accommodate her schedule). She promised to call me (I gave her all of my numbers… which she conveniently lost) before the repairman arrived. She did not, and the repairman departed without repairing the refrigerator.
Amazingly incompetent scheduling, compounded by zero personal responsibility.
Avoid Pro Appliance Service at all costs. My condolences to Laura’s husband/​partner.

I would need to add the same disclaimer as Paul E.
Disclaimer: This review is based on my experience with Pro Appliance Service working on behalf of Fidelity National Home Warranty.
4 Star service for the technicians especially Carlos. He’s very thorough and knowledgeable. He was specific, explained and tested the repair. 3.5 stars for Laura who schedules. I don’t know if I started off on the wrong foot with Laura. We went back and forth a lot and then I went back and forth with Fidelity. She was as accommodating as possible but my experience to get the convection motor fan replaced took about 6 months through Fidelity. The big snafu I had was when she told me the technician had forgotten what my work entailed because he couldn’t pull my invoice due to how long it’s been. She originally wanted to possibly rescheduled because the work could be more complicated. The snafu she ran into was that I requested, the morning of, for a second guy on the job to help pull out the oven since it looked more complicated. She mentioned she explained this to me but I don’t recall this matter. The work was completed in 30 minutes. It didn’t seem complicated.
I’m unsure whether I would use Pro Appliance again because this was my first time dealing with an appliance repair company. But just based on Carlos’ service, I would consider giving them another try.

When I looked on line the only manufacture suggestion for repair of my Sub-​Zero refrigerator was BOX Appliance.
But the ladies from my neighborhood community have their own email suggestion list of preferred vendors or service providers; and PRO APPLIANCE SERVICE was highly recommended.
GREAT choice, I’m SOooooo glad I called them out. Actually «them» was the owner; Carlos Rios who came out with an a young apprentice (nice some people are still willing to do that) .
My problem turned out to only be a bad electrical connection, based on the varied operation of the refrigerator — running well then having short periods of not keeping cool, along with excess heat on the coils, the fan intermittently turning on and off (while being serviced, I actually hadn’t noticed this myself) & the look of the electrical connection unit itself. HOW DO I KNOW ALL THIS… well Carlos took the time to explain the what’s and whys of his conclusion. But why did I say «only a bad electrical connection» because … Wait for it … Wait for it …
Instead of needing any new parts, or making up some expensive repair solution (that I would have had NO way of knowing if it was truly needed) I was only charged a VERY small amount for the trip & simple fix.
Not too many people or companies would be as straightforward as Carlos, so I hope his business continues to thrive and future customers and his young apprentice realize and remember that integrity & hard work build a GREAT business.

Disclaimer: This review is based on my experience with Pro Appliance Service working on behalf of Fidelity National Home Warranty.
First, a minor complaint: I live in Poway and scheduling a service call to Poway was not prompt for either the initial service or the (cancelled) follow up. I suspect if you live in Poway and you want prompt service, you wouldn’t use a company in Lakeside anyway, but it’s worth mentioning.
Now for the main compleint: The service work I requested was never completed. My service request indicated that my dishwasher ran through all the cycles properly, but the washing arms did not spin.
The note that was left after the initial service call indicated the lower washer arm wasn’t installed properly and that I needed to run dishwasher cleaner through the dishwasher to take care of accumulated hard water and soap deposits. This sounded reasonable because the dishwasher had lots of soap and hard water buildup. Initially I tried running multiple full cycles with both CLR and vinegar (not at the same time). After doing this, the dishwasher looked a bit cleaner, but I could still observe that the middle and top washing arms were not moving. Essentially the only washing arm that had been fixed was the lower arm.
At this point I called Pro Appliance Service back to ask for a return service call, since I had attempted to clean the dishwasher and the original problem was still not fixed. I was told that vinegar and CLR would not be sufficient and that I must use a cleaner specially designed for dishwashers. I was told if that didn’t work, to call back.
So at my expense, I purchased Affresh from Home Depot and ran it through the dishwasher according to the directions over the next two days until I ran out of cleaner. After doing this, I still didn’t see any movement at all from the middle or top washing arms.
After confirming that a reasonable cleaning didn’t help, I reached out to Pro Appliance Service, as instructed. At this point I was told that the technician did in fact observe the middle and upper arms rotating when he made his initial service call, which I never witnessed. Reluctantly, they scheduled a follow up to come re-​inspect the dishwasher.
At this point I’m sure if I had contacted Pro Appliance Service directly to do this work outside of a home warranty, I’m fairly sure I would have had a technician come out to replace the lines going to the middle and upper washer arms and the end result would have been a repair that took a week longer than it should have to begin with. What happened to me, on the other hand, was Pro Appliance communicated to the home service warranty company that I requested another service call for a cleaning service and the home warranty company called me directly to inform me it would not be covered.
Let me be clear that I don’t hold Pro Appliance Service responsible for the terms of my home warranty, but from my interactions during the follow up calls after the initial service, I feel that Pro Appliance Service attitude and actions suggest they wanted to avoid coming back out to actually fix the problem, at least without extracting more money from me somehow. Maybe this reluctance stems from the pay structure between the warranty service and Pro Appliance Service, but in my opinion it reflects poorly on both businesses.

OMG! I can hardly believe that we received such excellent service!!! From the moment Carlos came in, he displayed his superbly educated experience in his field!
We bought this place with the appliances. At first, we thought that the igniter module had quit. And it did for two days. But when we first called Pro Appliance, it wasn’t working. Laura got right on it and ordered the part … just in case we would still need it by the time he came to repair it.
Not only did he give us fair and honest advice on the repairs not needed at this time, he totally educated me on ALL my appliances. He’s the guy the insurance companies go to for a «second opinion» when they come across a tough repair. We were extremely pleased with him and with his work.
Thank you, Laura and Carlos! We are extremely happy and highly recommend you.
(Note: Avoid the repairman with the Russian/​Armenian accent. We called another company first and they sent this dimwit out. Not only did he display his inexperience, but his quote for repair was way out of range and Carlos affirmed it. Carlos did say that many other repair companies contract their work out, so you don’t know what you’re getting!)

Our 3 year-​old fridge leaked water on the floor, which then soaked through the woodwork to damage the wall and carpet in the adjacent room. An inspection on my part showed that the plastic drain pan had disintegrated! Lots of cracks and loose pieces!
I scheduled an appointment with Pro Appliance after being referred to them by our home warranty company. I gave them the fridge model number and the part number I found online for the drain pan that I believed needed to be replaced. Carlos at Pro Appliance also did his own research because this was an uncommon repair for this model refrigerator and he had never had to do it before. He even talked with the factory technical service to get the scoop on what became anticipated to be a complicated repair.
Carlos arrived early with the correct part. He informed me that the manufacturer had admitted to having problems with bad composition plastic for the drain pans on early model versions of our fridge and that was what caused it to disintegrate within only 3 years.
The actual repair process was nothing like what the technical support line told Carlos to expect. He had to cut out parts of the drain pan just to get the fan shroud out of the way. He could not get the fan shroud back into place without damaging it or the newly installed drain pan, which prompted him to call the manufacturer back in the middle of the job. They did not provide Carlos with any meaningful help. Eventually Carlos figured out that there actually were bolts on the bottom of the fridge (it had to be tilted up to expose them), contrary to what the manufacturer’s help line had told him. Once he had that figured out, the rest of the repair went very smoothly.
Carlos impressed me with his care (we were worried about the fridge scratching our floor) and his patience when things didn’t go well. He could have easily snapped or otherwise broken the fan shroud had he tried to force it into place. Instead he took his time to figure out the problem in a situation he had never faced before. All during this time he was explaining to me what he was doing.
Carlos told me he had been doing appliance repair for 34 years, and his competency clearly showed. While I am not happy about the quality of my refrigerator, I am very happy about the quality of Pro Appliance Repair and highly recommend them.

Recommended by neighborhood group. Needed washing machine repair done. Carlos showed up ontime and was professional. I had priced the parts that he replaced online and they were about $ 95. He charged $ 77. He was here for over an hour and did another small fix to the dryer. Total bill was $ 177. I had an oven repair done by one of the large local companies and they charged $ 140 for a $ 40 part. Agree with the previous poster about Carlos. Seemed honest, friendly and competent. Will be calling him for future services.

A neighbor recommended Carlos from Pro Appliance. My service light was blinking on my SubZero refrigerator. I called them, they were able to come out the same day. Carlos didn’t try to upcharge me (someone tried charging me $ 800 for a similar issue last year) — he just charged me $ 80 for a cleaning and reset of the condensor. Seems to be working just fine now. Nice guy and seemed very honest.

FOR SURE call this company for your appliance repairs, hands down. I was TOTALLY impressed and happy with the service and the repairs and very reasonable. I was referred to them by my appliance warranty company. Carlos arrived and fixed everything andsince he owns the business he cares a great deal about his clients. Years of experience are obvious as he fixes your appliance as well as teaches you how to care for them and get more years of use saving you lots of money. AWESOME! :) I’m new to the area but just tickled that I found a great appliance repair person! And the call ahead from Laura was so welcome! On time and took his time making everything right… love it!

My dishwasher stopped working — power, computer and pump issues, so I had Carlos come out and take a look.
They were a pleasure to deal with from arranging the service to his analysis of the situation — Laura was terrific in arranging a time, and worked hard to fit me in with all of my travel dates. Carlos was clear and thorough and obviously knows his job and these appliances inside out. He arrived on time and with a call from from Laura letting me know they were on their way.
Terrific people to deal with.