I will no longer use Sears as an appliance store. We were completely ignored at first, then treated very rudely by the lady at the desk when we asked about the advertised«free shipping special» — and then she told us that delivery(on a $ 400 oven) would be $ 75 plus $ 10 to remove the old stove. When we asked why Sears online offered free shipping for the next few days, she rolled her eyes and said, «Then order it online.» As we were leaving she said, «If you come back today we can deliver it late next week.» I was speechless. We stopped at a local appliance store in Kelseyville and found a lower price(on the same model), cheaper(next day) delivery, friendlier service, and a much better experience. We got next-day delivery, installation, and taking away our old appliance for $ 35… versus $ 85 for Sears.