Verizon Wireless

I have had some atrocious experiences with Verizon stores and wish to never visit one, but this location was not too shabby. The sales representatives did not hassle me or try to strong arm me at all. The 4 star rating is due to the front door associate who was incredibly nice and empathetic to the long wait time situation. He gave us the proper wait time and followed up with us throughout to ensure we knew our place in line. Our salesman was straight to the point and allowed me to get in and get out without hassling me with additional purchases or upgrades once I said no the first time.
I gave this a 4 instead of a 5 because there was a customer complaining about her bill in front of everyone and it took 3 – 4 associates to try to explain a billing issue to her and didn’t even ask her to come to the desk or away from everyone else. They allowed her to make a huge scene and distract the customers. One associate seemed extremely frustrated with the customer. He spoke in a soft voice, but had the «I am going to strangle you» look the whole time and did the same when he walked away.
***Verizon is switching all loyalty plans to monthly plans so be careful when upgrading your phone. They add on the full retail price of the phone to your monthly plan over a 24 month period. There is a promotion for the first 24 months where you get $ 25 off the phone a month if you had a contract with them, but it will fall off after the 2 years. There are pros and cons to this so do your research***