Bob’s Carpet Mart

I gave Bob’s 28 days to complete my almost $ 5,000 tile order and install before writing a review, wanting to give every opportunity for them to «make things right». Great friendly guys up through point of sale, assuring one that «they take care of everything». They wrote my contract based on blueprints but when they found a mistake in calculating, they said «it wasn’t a final contract» and upcharged me. They wrote it the day BEFORE a $ 500 sale month began but apparently now it was a final contract. They told me they had 12 months same as cash, but didn’t tell me it was a credit card with a minimum monthly balance and monthly fee potential. They said they would not charge a dime until the first day of onsite work. Wrong they put in half the amount 20 days BEFORE the first day of work. They said they used inhouse tile certified installers in teams of 2 to 4. They sent me a subcontracted «handyman» who worked solo with little experience who was not prepared with supplies and hadn’t been background checked. They said they paid installers $ 3/​square but the installer showed me they pay them $ 2/​square (with a quarter to the middleman, GQ Services of Tampa and a quarter to Bob’s). Guessing Bob’s got the bonus $ 700 install fee between what I was told the cost was and what the installer really got. Bob’s said it was a 4 day job. It took the guy 8 days to finish. The guy was late 1 to 3 hours a day and no showed one day. I called with concerns within 2 hours of his arrival and 2 successive times with no support given «have patience». He tore my furniture by dragging to move it. He had to tear out tile 5 times in 3 days due to breaking the pattern. I later found out his last entire job was torn out it was so defective. When he finished with mine, 9+ tiles were installed chipped, 9+ tiles were hollow (on dry mortar), the haze was not removed and there are mortar ant hills up the baseboards. They said the floor is warrantied so I immediately began the warranty process. I’m in Day 27 of not having my belongings moved back to the new floors, waiting for a finish. The first day the guy NO SHOW’d, the second day he was supposed to come at 11 and didn’t show until 6 pm, the third day he was supposed to be here at 9 and said he «might» make 5:30 pm. Bob’s, who «takes care of everything» now says they have no control over the third party installers. At no time have they discussed a price adjustment for bad work or nightmare inconvenience. I’m still waiting for a solution but thought maybe I could save one person from the experience with my story since they are in no rush to resolve. In my thousands of reviews, this would be the worst.