Massage Envy – Lake Zurich

Stephanie is by far the best massage therapist I’ve ever had. I’ve tried other masseuses at this location, but none match up even close to her.
Clean facility, but the walls are super thin and you can hear conversations going on while you’re getting your massage.

I’ve been a member of the Lake Zurich spa for 3 years. In the beginning the front desk was very professional and attentive. It seems they’ve had some high employee turnover because the professionalism is waning and there isn’t follow through on scheduling. My therapist Patricia left after 3 years and I had to change therapists. I was supposed to be put in the system for a standing appointment with the new therapist but they dropped the ball and now I’m unable to schedule anything because she’s completely booked. I’m cancelling my membership and going to Hand & Stone massage.
So much for customer loyalty being respected.

I’m giving them only 1 stars because of the rude front desk girl that doesn’t give a shit about customer service. Every time I go in there I’m so excited to relax and get my massage but every time I check in I have to deal with her rudeness. She makes it seem like me coming to the front desk is a inconvenience for her, which makes me feel upset right before my massage which makes it so hard to relax. Same thing happens when I’m checking out. Sometimes she will be talking to her friends on her phone and she’ll make it seem like such a big deal that she need to get off the phone to help a customer. This has happened to me 2 or 3 time so unfortunately it’s hard for me to return. I want to walk in and be greeted politely with a friendly smile. If I was her boss and I saw her treating the clients that way I would fire her on the spot! I have been working in a salon setting for 3 years and I have never seen anyone treat a loyal client that way. Hopefully the next massage envy that I go to will be better. I’m crossing my fingers.

I’ve called at least ten different times. I have not been able to schedule a massage once. What a joke.

I have used Massage Envy in Palatine with great success, but this one is a flop. I brought my girlfriend with me and it was terrible. Her massage therapist had pudding hands and my therapist kept digging his nails into my back — I have long red marks on my back from it. When I finished up the front door person indicated that he had talked to her about further treatment that I needed. That discussion was not possible so they were clearly lying. I will never go to this location again

First, let me say that there are many great massage therapists working here. I have only been disappointed with a few of my massages.
However, the desk staff and business practices leave a lot to be desired. Their cancellation policy is brutal — I tried to cancel for a family emergency and they said they would charge 50% (around $ 40) of the massage. When I stated that I had a membership and had never cancelled before, they said they would remove one of my prepaid massages ($ 59).
They also push hard for tips. While I always tip, I hate it that there are signs everywhere «suggesting» how much to tip. They have no qualms about asking you to tip.
The noise level on the right side of the hallway is ridiculous. They are located right next to a gym, and the music and weight machine noise is easily heard through the walls. In certain rooms you can hear the toilets flushing.
If you have an introductory price, I’d recommend going. (Stick with the left side of the hall, though.) However, being in a long-​term membership contract (like I was) is not recommended. You will inevitably encounter customer service issues.

They were able to get me in right away, had decent pricing but i just wasn’t happy with the massage. It wasn’t very organized. Felt like she was somewhat rushing. I’m sure the rushing was more because she had more clients and had to prepare. I had my anterior neck muscles massaged which made me gagged and I was somewhat embarrassed, but held it in the best I could.

People don’t give this place credit! First off, its the cheapest massage deal you’re going to find… hands down… so stop being so picky! I ALWAYS make my appointment with Danielle… who is a REALLY GREAT massage therapist (she also works out of their Wheeling location). I’ve been having massages for a long time because I have scoliosis, and as I age, it really affects my muscles and posture. She understood right away what I needed to feel better, always follows my requests, doesn’t talk my ear off when I’m trying to relax, and ALWAYS ALWAYS makes me feel like a better human when I leave.
I would say this is a VERY good value. No, it is not a high-​end Spa. No, it is not the most luxurious massage experience you will ever have. Yes, you can get a high quality massage for the price.

Went there for the first time and paid the $ 39 to give it a try. I went to the Palatine location. The staff was very friendly. My issue was my inability to relax and enjoy the massage since the therapist I had was too chatty. She kept «announcing» what she was going to do next and asking me to inform her of things (if I was ticklish in certain spots, was she hitting the right spots, etc). I like to unwind during a massage, not pay attention to what the therapist is saying and that she is a germ-​a-​phobic which is why she kept applying the germ lotion (I really don’t need to know that!). In summary, I didn’t relax much, but my shoulder pain felt a little better. Not bad for $ 39, but don’t think I would pay the full price.

The place just opened and what got me to go is the $ 39 introductory offer for first-​time customers and this is what I think:
Pros:
— very clean and pleasant surroundings and décor
— good massage therapist
Cons:
— it was difficult to relax because the massage room I was in shared a wall with a next door gym and I could hear the heavy weights equipment all the time. On top of that somebody was throwing a heavy ball every once in a while either against the wall or very close to it because I could not only hear it but I could also feel the room vibrate. Pretty bad when you are trying to relax, don’t you think? I was hoping the therapist suggests we move to a different room but she didn’t so I figured — you get what you pay for. After all the body was still getting what it needed. I later told the receptionist about the noise. He apologized, thanked for letting him know, and said I can request a different room next time I come but a first impression is a first impression, I say. Too bad for them.
— the therapist’s hands were cold when she started. She did warn me but still — warm hands make you feel much better — my personal preference.
Pricing:
normally an hour of massage is $ 78 (any kind); you pay $ 59 when you get a membership — meaning that your credit card gets charged $ 59 every month and includes a 1-​hour massage (additional massages are $ 39). If you don’t use a massage one month, you don’t lose it — it rolls over to the following month. Not a bad deal provided you take advantage of it.
General impression:
the experience was ok considering I only paid $ 39 but I would have been rather upset if I had to pay the regular $ 78. Mainly due to the noise that made it difficult to fully relax.
Will I go back?
Only if I can get another discount coupon. I wouldn’t pay a full price.
What will I tell my friends about this place?
Go try it for $ 39 and tell me what you think.