Home Decorators Collection

closed!!! all store locations closed :(

Have had nothing short of top-​notch customer service here. Made two purchases in store. Made another purchase over the phone out of the catalogue and picked it up in store. Each person incredibly helpful. Will be back for more !

This place rocks! Their stuff offers great value especially when they got a sale or promo going.
We bought 10 dining chairs from them last summer and they were real cool about giving us a further discount because we bought so many, no shipping charges, and free storage at their store for us to pick up.
Then, this past weekend they had a «spend $ 200 get $ 50 off» deal which is an awesome 25% savings. They were so cool they even let me and my wife split up our purchase so we can get the $ 50 off twice. So we left the place with so many cool throw cushions/​pillows for a fraction of the cost and freaky fast than if we were to get them custom made.
Sue and Maria were awesome helping us out throughout our visit for a super customer experience!

A couple of years ago we purchased a nice painting for our living room. We decided to go back and see what accessories they have. I have to say that they don’t seem to have as much as they did in the past.

Simply the worst experience I have ever had at a furniture store. Firstly, the staff were so uninterested in assisting us that they continued to conduct a staff meeting in the middle of the store whilst we were trying to get their attention. After securing a sales rep, her (vickey) attitude to assisting in the purchase seemed to be that reminiscent of, perhaps getting a root canal. When we had agreed on a purchase and after securing a small discount on purchasing many items, we left the store to ensure that the measurements at hm were correct. When returning 2 days later to secure our purchase, she had changed her mind and decided not to give the discount, despite us purchasing items even more expensive than originally picked out. Disgusted, we left the store.
Take my advice, buy online, use the store for research only, get coupons online to secure both discounts and free shipping. The store reps do not care, have the inclination to do anything remotely beneficial for the purchaser, or the intelligence to understand current discounts and make decisions based off the small amount of authority the owners must allow them.