Wayne Akers Ford

Do not buy a used care from this dealership. In September 2014 I purchased a 2006 PT Cruiser over the Internet from Wayne Akers Ford. I was assured by the salesman that, although they could (or would) not give me service records and we were buying it «as is» (ie: as represented), although the car had over 80,000 miles on it, it had been totally maintained, checked out & serviced. We flew in from California to pick it up. First thing we noticed was the marks on the convertible top that the salesman had said we dirt and need to be cleaned we actually wear marks. Some all the way through. We pointed this out and they said it would cost $ 750 to replace the top and they were not willing to do that. This should have been our first sign of the misrepresentations regarding this car. Since we just flew in and did not make other travel arrangements and the rest of the car looked ok, we honored the deal and drove off.
A few thousand miles later the timing belt went out. Since we are located several hours from Lake Worth, I could not get it to the dealer from repair. We were lucky to get it to a local repair shop before completely ruining the engine. The mechanic identified the problem (timing belt went out) and said that it is standard maintenance to change the timing belt at 60,000 miles and it was obvious that this important maintenance item had not be done regardless off the assurances of the salesman. About $ 1,800 later the car was repaired.
While the car was being repaired, I got a one-​year follow up call from Wayne Akers asking me how the car was performing. I spelled out the problem and the woman said she would have someone call me. They never did. I wrote a letter to the dealership that went unanswered. I contacted their social media rep who had the general sales manager, Rick Kennedy. Over the next several months he constantly said they were looking into it, that we would get back to me, that they we deciding what to do for me. An obvious stall tactic. I have the impression that they are refusing to do anything but cannot get a definitive answer. Despite their claims otherwise, this dealer is the typical used car scammer. Buyer beware!

I don’t typically write negative reviews, but after no apology or any kind of response from the managers and owners of Wayne Akers Ford for their actions, I’m going to have to do this. My husband had a leased Ford Escape that was due to expire January 2016. Unfortunately he passed away 12÷5÷15. My stepson contacted Ford and they kept saying that, due to the circumstances, they would pick up the car. They never showed over a 2 week period and it was emotionally upsetting to see his car setting in front of the house. After calls to the leasing agent, Mike Lee, with no response, I drove the are to the dealership to drop it off. I met with Manny, the manager and I wanted to know why Mr. Lee never called me back. He snapped at me and said, «I don’t know!» That was the beginning of a horrible experience. The last thing I told him was that I was so hurt because I lost my husband and the car had been sitting for 3 weeks. He said, «It’s not my fault your husband died, so have a nice day!» I was horrified and had to walk home 2 miles. I’m 70 years old and there was no concern, no empathy, no care, no nothing. I will NEVER forget how I was treated at this dealership. I wrote a letter to the owner and he has not responded. I will tell everyone I know to never go there for any reason, but if they want to be disrespected and dealt with rudely, then that’s the place to go.

I went to pick up my car after I was told they could not find the problem and could not duplicate the trouble. They could not find my car key. That was on a Saturday. I called back on Monday and they still could not find my key. After calling many times on Tuesday, they finally found my key. My service advisor was very professional, no fault of his bad that the rest of the team does not seem to care.

Like someone else mentioned, you have to give one star to even write a review. Took my girls car for a checkup I knew it needed a belt and possibly a pulley. It was squealing. Diagnostic cost 115 $. After their review estimate was approximately 850 $ for belt, pulley, ignition housing, plugs and a bolt! Wow ok I said we’ll do the ignition housing and plugs later. What’s the price for the belt and pulley I asked. After a calculation by the attendant, 534 $ to replace a belt and tension pulley. I’m mechanical I just don’t like working on cars anymore. Too old, to hot you may relate. But there is no way on gods green earth I’ll pay 534 $ for a belt and pulley! I said what is it a solid gold belt and pulley? I understand business has to make money, I get that, but this kind of predatory pricing and gouging is far beyond your average profit margins per customer. Unless you want your pants pulled down and your back end violated, avoid this service center like the plague.

Bought several vehicles from them was very happy with the sales process, salesman, and even the financing was a great experience.
Here is where we run in to trouble.
The 2016 Explorer was delivered without the emergency keys and valet key. The battery died over nigh within 3 months of delivery could not gain access to the vehicle because there were no emergency keys. Called road side assistance they arrived had to break in to the vehicle to pop the hood put a jump pack on it and it started right up. The service department did not find anything wrong with the vehicle once it was towed in to their service department. Starts right up and runs like a top I was told. They ended up replacing the battery. I had to fight to get the emergency keys for the vehicle because there was no key code given to us at the time of delivery.
Also bought a 2014 E250 Extended van for my business a certified pre-​owned vehicle.
Within the first week we found the front brake rotors were warped. Rather than replace them the just cut the rotors leaving the existing pads etc… We take in find the maintenance we pre-​paid for they perform the oil change and tire rotation no notes about anything wrong with the vehicle at all. We take it in for the 10,000 mile oil change and tire rotation we are informed both rear tires are separating and have to be replaces our cost $ 420.00 this again was a certified pre-​owned vehicle that I was told had brand new tires on it and they looked new so I didn’t question it. I tell them if I only get 10k miles out of a brand new set of tires it must a manufacturer defect in the tire. They take pictures install the spare tire where the worst one is and send my employee out the door with an unsafe vehicle. They allegedly go to the tire manufacturer Hankook the deny anything wrong in there part and claim we are overloading the vehicle. There isn’t even a trailer hitch on the van and we do not carry equipment in it just service parts etc…
I get told today after telling them I shouldn’t have to pay for or even replace tires on the vehicle at 10K miles they decide they want to split the difference I buy one tire they buy the other. Absolutely not the answer I deserve!
The third and final complaint since I will not be back there for anything my wife has a brand new 2016 Ford Fusion we schedule the 5K mile oil change and tire rotation for 9:00 am the Friday after thanksgiving that took 2.5 hours to complete while I waited and there are plastic pieces falling off both visors. They had one but had to order the other which is understandable. I go out to get in the car after a 2.5 hour wait and the entire car is covered in grass clippings from where they cut the grass apparently in the waiting area for the VIP customers like us that get this great VIP service.
They have now lost my business forever!
Sales and financing were great but we have had an issue with every single vehicle purchased from them and the service department leaves much to be desired!
I should know I am in the service industry!
Goodbye Wayne Akers! My business will now go elsewhere!
End the end after negotiating with the sales manager and the service writer Wayne Akers Ford did the right thing by us and replaced the two defective tires on the van at no cost to us. My tech was back on the road safely within an hour or so. We will continue to do
Business with Wayne Akers Ford in the future.

I’ve always dreaded dealing with dealerships on all levels. Well, this time I was pleasantly surprised. My transit connect needed body work, warranty work, recalls done, and an oil change. I needed to rent a car for vacation that fit my whole family so Matt, the body shop manager helped arrange my rental for the week and Rick in service guaranteed all the service work would be done when I got back. I dropped off my van in service and enterprise had a better vehicle than I expected at a better than expected rate. (Thanks Matt)
Vehicle was spotless and the tank was full. Start to finish, I was out in just over 30 minutes.
So, just over a week passes and I came in to return my rental at the enterprise desk and then pick up my van from service. Drop off rental and then pay for my service as they bring my van around.
Rick was busy so someone else went over everything with me as I inspected the van and asked questions. Everything checks out, and I’m off and running in less than 30 minutes. all expectations met or surpassed.

I have never had a more positive car buying experience than I did yesterday at Wayne Akers. From the moment I walked in to the dealership to each employee that greeted us the customer service was impeccable. Russ, Manny, Diego, and David made buying a car so easy! I highly recommend Wayne Akers for their highly effective customer service!

So an update: After filing a complaint with Ford, a regional Manger with Ford called me. She sent this issue down to Wayne Akers. I got call from Wayne Akers telling me to bring my car in so they can refurbish my rims. I told them NO and told them I filed a complaint with Ford.
2 days later I get a call saying they have my rims, brand new, bring my car in. I take my car in at 7:30am, I am told 2 hours out the door. At 1.5 hours I ask how long, I am told car is going in to be worked on in 15 min, they need another hour.
An hour and a half later, I ask what the status is. They tell me my car is going in now, another 2 hours.
So again it has taken this poor service department 13+ hours to take the wheels off, put tires on the rims and put the tires back on the car… twice.
If you are looking to buy a cat at a dealership who provides extremely bad maintenance and customer service, Wayne Akers Ford is your place. If you are looking to get reasonable and good service, and you want a Ford, go elsewhere. Wayne Akers has the worst service I have ever seen!

After a rude and unprofessional quick lube guy I find out my $ 45,000 truck that is less than 2 years old needs $ 1386 worth of a/​c work that is not covered by ford.
Great day at Wayne Akers. They don’t deserve the 1 star

Wayne Akers failed on two occasions to process titlework in a timely manner.
Overall very negative and we’ll never buy another car from them.

Unfortunately, you can’t write a review without giving at least one star, which they aren’t even deserving of.
After the service manger hearing the issue, grabbing a tech for input, and the tech stating he knew what the problem was, they fixed nothing and then decided to double charge me.
After having my truck for two weeks, and me having to pay for the rental, I finally called to check the status, and found out I paid for a rental for nothing.
How can you be that self absorbed to not call the customer on not once, but two occasions?
Save yourself the cost and headache. Unless you enjoy being bold face lied to and then overcharged, while being stuck with s rental fee.

Came in for a simple repair at 8am this morning. It is now 12:30 and it looks like nothing has been done yet. I would say their service department leaves a lot of room for improvement. Let’s see if they send me another email wanting to know how the are doing. Hope it does not take two days to adjust the console door. I’m glad there was nothing big to repair. I should have never bought any car at this dealership. The first salesman sucked as did the first repair. Still here at 2:40. Good thing they did not have to change a spark plug… it would have taken two days.

I always bring my cars in for service. They always take care me. The works package is done every 5,000 miles.

If I could give them 0 stars I would. Where to start? The salesman, Dan was a complete liar. No shock there though, aren’t they all? They added all kinds of «extras» to the bill like tire protection and service that I did NOT ask for and was not asked if I wanted it. It was all shuffled in with the giant stacks of paper I had to sign. In the end they added 3k to the price of my used car. Luckily, we were able to go back within 30 days and have all that extra crap removed. Also, I told the salesman that I noticed the rear passenger windows have a loud air sound when you drive over 40 mph. He said he would have his «best guy» check it out. I picked up the car and he told me that his «best guy» could find no abnormal wind sound. Really? I think your «best guy» might need to get his hearing checked. I brought it back again to the service department and Ron rode in the car with us. He agreed that there was in fact an abnormal wind sound and that it was quite loud. He said it sounded like the window was down, and it wasn’t. So far Ron has been the only helpful person in this place. The car was there for a week, I was told it was repaired. We get on I-​95 and as soon as we go over 40 mph here comes the sound, just as loud as it ever was. We get home, my boyfriend takes masking tape and tapes the outside around the windows of the rear doors. We take it for a drive, and guess what? THERE WAS NO SOUND! So a plumber can diagnose a car problem better than a car mechanic? We brought it back to the body shop this time instead of the service shop per Ron’s direction. We were told to contact Stephen. We waited for about an hour until Stephen spoke to us. Then he looks at the car with us and tells us what he thinks the problem is. He tells us that it doesn’t sound like a body shop problem and he doesn’t know why Ron sent us over there. Then we waited another hour to get a rental car from Enterprise. We were there for a total of 2 hours. It took 2 hours to drop a car off for service and get a rental. The people at Enterprise were all very nice. As of today, my car has been at Wayne Akers for for 9 days and I have not received a call updating me on the status of the repairs. I have called Stephen twice and he has yet to return my calls. I have given them my business and spent thousands of dollars on a vehicle. Very disappointing.

The service is wonderful.

Gave up on our local dealer while shopping for our next SUV (read why…
).
I expressed interest in an Explorer (I found online) they had in stock, we discussed via email and phone and made an appointment to take it for a test-​drive.
Keep in mind, we are a 40 mile round trip to this dealership, so this time around we wanted to better plan to avoid any problems.
I called a couple hours before our schedule time to «CONFIRM» the car is available and explained we have less than 30 minutes (lunch break). I even asked if the car could be ready to go out front because of our time restraint; and was told it’s already out front for us. Everything sounds good.
I guess dealers say whatever is necessary to get us in the door because the car was not out front. We met the salesman and he brings us to the car in the lot. From the outside it looks sharp; very pleased.
Unfortunately the salesman opened all the doors and we realize this is not the car; it’s a demo vehicle that someone from the dealership is using. The vehicle was loaded with chlorine containers, baby seat, stroller, junk mail and papers everywhere, photos blocking the instrument panel, trash and so much more.
Apparently, they already sold our car; meaning our confirmation call meant nothing. Why make me drive 40 miles and not mention the car is not there?
As I told the dealer afterwards (regarding the car’s appearance): I was surprised our salesman was able to keep a straight face and wasn’t embarrassed himself. I also shared a friendly suggestion… «if you’re going to show „demonstrator“ vehicles to potential buyers, then instruct the user of the car to keep it presentable».
The Ford Explorer was in consideration for our purchase but after our experience with this «demo» model, we were not only turned off of this dealership but made us wary of Ford dealers (2 different dealerships and both went astray).

Car stuff is so much fun …

I have been coming here for years. The mustang needs to be taken care of with the usual routine oil changes, tire rotation, etc. I get chills if I have to spend more money than what I plan to spend when I come here. The miles are climbing higher over time and I am not looking forward to what may come each time I come here. Even when I have gave them the last word, they understand my frustration and that I can’t pull hundreds of dollars out of my ass to pay for repairs. They had the coupons that can be used towards certain services and you can sign up for the owner’s advantage program that builds up 5% from the current service to be applied on your next service. The 50 or 100 bucks helps a lot! The service is excellent. They will tell you what is wrong with your car and it is your choice if you want to have it repaired there or somewhere else. Plus, it seems like the staff is actually happy here. How often does that happen?