Walgreens

This Walgreens is down the street from my house so its a convenient stop when we need things. The staff is always friendly and helpful, even in the pharmacy.
The downside is… there seems to never be enough people working. The pharmacy is ALWAYS busy. I have gone to the pharmacy many times to find that the line inside was very long, and the line at the drive-​thru was very long. I always feel bad for the pharmacy staff because they also look very overworked – they need more people back there.
Tip: If you do not have the time to wait for your prescription to be filled, go to another pharmacy.

Ugh! The ONLY reason I went to this Walgreens is because they had my daughters medication that she regularly has to take. Our normal Walgreens never seems to have it. Today I went & dropped off 2 meds for an ear infection she has. They got them done BUT tried charging me when we have insurance! They only ran one & cashed out the other one. I called twice! First time I was hung up on before my call was even answered. Second time I waited roughly 20 minutes before my call was answered. The guy fixed the insurance issue thank goodness. Then I waited for almost 30 minutes at the drive thru window to pick up. Ugh! Hate having to use this Walgreens!

This staff has no idea what they’re doing… You’re better off going to Saginaw walgreens. It’s worth the drive.

I am a regular CVS customer and the only reason I had to use Walgreen’s Pharmacy today was because my daughter needed a medicine compounded into suspension form (liquid) — our CVS pharmacy does not compound medicine. She has Cystic Fibrosis and the medicines prescribed are pretty important and usually time restricted (meaning that upon diagnosis, she needs to start the meds within 12 – 24 hours). I am beside myself with the lack of professionalism and the sheer misrepresentation from this pharmacy.
The prescription was put in early this morning at Walgreens — after complications yesterday with this medication at our CVS not being able to compound it — and the pharmacist on the phone said it would be started immediately. I receive text updates from Walgreens and around 2pm this afternoon I received a text stating the medication was ready for pick up. Due to other obligations, I wasn’t able to pick up until 4:15pm but I was still within the 24 hour urgency window for my daughter. I arrived and was told that the medication was, in fact, not ready — and not even compounded. ON TOP OF THAT, apparently the compounding pharmacist was not coming in until 9pm. WHAT!!! Why did I receive a message saying the medication was ready when it wasn’t, and then why is there not a compounding pharmacist on staff during regular business hours?
After I described the dire situation of my daughter’s medical needs, I am told they’d have to send the rX to another pharmacy that had a CP on staff at the time. After several attempts to call, no one at that Walgreens picked up. I am left in the waiting area of this pharmacy crying. After a call made to my daughter’s pulmonologist, she assures me that as long as my daughter gets a dose this evening, she would be ok — but if the CP doesn’t arrive until 9pm, what is the likelihood that we’d receive the medication tonight rather than the pharmacy pushing the prescription to pick up tomorrow morning? I’m sure out of the embarrassment of having a customer crying and sincerely disappointed in their service, the head pharmacist says that although he is not a CP, he will compound the medication for me. He promises it will be ready in 10 – 15 minutes. Seems simple enough, right? Almost an HOUR later, I was still in Walgreens waiting for this medication. From 4:15pm to almost 6pm, I waited. This is completely unacceptable.
I know I’m not the only one out there as a caregiver — and mother — to a child with a life-​threatening disease. My time, and hers, is very important and I do not appreciate being lied to. Not only once, but twice. Walgreens — FIX your text alerts and only send a ready message IF and only IF the medication is in fact READY. Also, should you run into another similar situation such as mine, do not spout out the generic «wait time» if you’re not 100% sure. I would not be nearly as upset had I not been lied to a second time. I would have gladly gone home and come back when the medication was truly ready.
You can be sure that I will continue to use my CVS Pharmacy only… and should I have any other medications needing to be compounded in the future, I will not use Walgreens Pharmacy and will gladly drive ANY distance to another pharmacy to avoid this place. I feel sorry for anyone who has to use this Walgreens for filling their prescriptions.

This has become my go-​to Walgreens for the service alone! Their pharmacy staff has been the friendlies by far. I usually go to the pharmacy early, early in the morning or about 3pm, so the lines isn’t long at all. I would go even if it was because they are all pretty busy. It’s the customer service that keeps me coming back. They should model all Walgreens after this location!!! Thanks for always making me feel important!

You know I love this place! They are helpful and go out of their way to find information about a product if they don’t know when you ask them. They seem very caring and understanding. They are what this type of store should be. It’s not just about getting me in and out but also about making me feel that I’m someone important!

Only issue I have with this store is that the pharmacy is always backed up. Drive thru is never fast and I think they just need more folks working in the pharmacy. I have no issues with the store itself.

The only reason I’m giving it a star, is that it’s available. I pull up into the parking lot… it’s a double drive-thru…five cars deep on one side… boot four on the other line… what would you do if stool you haf to do is, DROP OFF?
Exactly what I did; go inside.
But,…the drop off window has a sign that says proceed to the pick up window.
That widow area has a little mini lobby with chairs. Four people there. Three people in front of me. Everyone in front of me were picking up. Some had to get certain meds mixed. Others were still being made! When it’s finally my turn… I politely ask, why the drop off window is closed? Since I had been waiting for 20+ min just to hand her a piece of paper. That’s going too take 30+ min to fill!!! Her reply, «that’s a good question.»
She asked the tech closest to that window… her reply, «I’ve got orders to fill!»
SMH!!!

Beware that you will have to sit in line FOREVER at the drive-​thru. It is RIDICULOUS.