Chase Bank

I just wanted to thank Mr. Paul Butler he went above and beyond. I went in with a few questions and concerns about different service fees I have been getting charged. He wasn’t able to help me right away then i was in a hurry trying to get to any appointment. Lets just say that it wasn’t my day that day. I recieved a phone call 20 minutes later from Mr. Butler letting me know he figured it out and got all my services charges refunded and if any other issues to contact him and he would help. I appreciate that so much. I will continue to stay with Chase because of his customer service and how he went Above & Beyond for me. Thank you again.

Sandra was outstanding customer relations. Answered all my questions. Ashley then called an also answered all my questions. This place has always been helpful.

I’ve never experienced such horrible customer service until today. My home was recently flooded. My insurance company cut me an emergency check to pay contractors right away. Since Chase owns my mortgage, they are required to endorse the check. I visited my local Chase branch in LAKE STEVENS, WASHINGTON today to get my check endorsed. The branch closes at 1 p.m. on Saturday, so I arrived at 12:10, plenty of time to get my request processed. When I arrived, I was asked to wait for a personal banker to see me. There was only one personal banker in the branch at the time. While waiting, two other customers casually mentioned to me in the waiting area that this branch has poor customer service. I was hoping this wasn’t true. After waiting a considerable amount of time, the personal banker finally approached me at 12:57 and told me he would not help me because they were closing at 1. I explained I had arrived during their business hours and had been waiting for nearly an hour, that I had lost my house to a flood and I needed this check endorsed that day. He showed no empathy or compassion for my situation. He blamed me instead for waiting around so long when they were shorthanded. He never said, «I’m sorry about your loss,» or «I’d like to help you, but I’m unable to.» He made no comments of compassion as you would expect from a community banker serving on its members who’s just been through a tragedy. I expected my bank would step up for me in this time of crisis. I guess I expected too much. It wasn’t clear to me if the personal banker was unable to help because bank rules barred him from working past 1, or if he just didn’t want to help me because it was inconvenient for him. Either way, to be turned away from my bank when I needed help in this very desperate time was unforgivable. Shame on Chase, and shame on the personal banker for his callous treatment of me. This is not a «community» bank; they made a resounding declaration of that today by turning me away.

I have banked here for years and just recently in the past 6 months or so service has been slow and policys inconsistant. After over 15 years at this bank (washington mutual before) no one even knows my name. The turnover for employess is constant and they seem to not be knowlegable in thier own policies. I will be changing banks unfortunately.