Dr. ColorChip

They have literally stolen my money. I ordered two touchup kits from them over a week ago and have heard nothing. I tried contacting them over their website and they have never gotten back to me. I tried contacting them on their facebook and no response. I work from 9 – 5 on the west coast so I can’t call them and I have not received a single email from them this entire process.
They have however charged me for the full payment. That they took care of almost immediately. I’ve heard nothing but good about this company and it blows my mind that they cannot even respond to a customer with my order number or my shipping information. Hopefully I can go through my bank to recover my money otherwise I’m going to be out $ 108.

My car was damaged on an 18 wheeler car haule, r when the driver thought his rig was short enough to go under a concrete bridge. Not quite short enough! I got tons of «dings» from windshield glass from the car (s) that were totaled above mine. I love my red Saab and wanted to keep it looking perfect. Ordered this product with skepticism. Found out the claims are true!
Color is a complete match.
Very fast application.
Simple process.
Deeper dings needed 2 coats. More than enough product even for an extensive project like my car (had to touch up the entire top of the car). I highly recommend this product. Just follow the simple directions and presto… it’s hard to even find some of the spots when looking directly at the same location! Again, the deeper cuts need some filling from other sources or the local body shop, but for average cuts, road rash, dings, etc, this is the product. Definately 5 stars!
Nancy F.

They responded very quickly and were very helpful when I contacted them regarding a color match/​code issue on my first order. I did send them a picture of the factory touchup pen vs their color code as indicated by their website.
The rep was very knowledgeable and experienced and explained to me while the color code was correct there were quite a few versions of this «white».
They remixed another batch of paint and sent it out 2^nd day n/​c.
It’s a good product and a good group of people.

Well, someone recently decided to key my car big time.
I ended up 8 inch deep scratch on my car. I don’t own a fancy car and I bought my car used but it’s unsightly to see a big key mark on the car. I was seeing white so I’m assuming the scratch was down to the primer. Being a poor man that I am, I decided to look for affordable fix for it.
I have used Quixx scratch remover which was rated #1 by a leading consumer magazine to remove several key marks and road rashes on my car before. I’ve achieved decent result from that product. But this time, someone keyed my car really good and Quixx did hardly anything at all. So I decided to try Dr. Colorchip for a change.
My car’s color code did not come up on Dr. Colorchip’s website but I provided them the color code from the tag in the engine bay. They custom prepped the matching paint and shipped it to me. It only took 2 or 3 days from my order! Wow, talk about fast shipment.
So I followed the direction that came with the package. My first attempt using the Colorchip only resulted in 35% improvement. I was just about ready to cry. Second application of color chip resulted in maybe 80% improvement. I almost shed tears of joy. At this point, the scratch became much less noticeable unless I really looked for it. Being a perfectionist that I am, I then used my Quixx Scrartch Remover and now I’m up to 95% improvement. It’s much much harder to see the key mark now. Don’t get me wrong, it didn’t vanish completely. It’s still there but you would definitely have to hunt for it.
Here’s what I got to say:
1) Please follow the instruction that comes with the kit.
2) Don’t expect miracles, this is just a cheap fix. If you want to get it right, then take it to the body shop and have it repainted.
3) Don’t get discouraged if your first application fails or results only in minor improvement.
4) Dr. Colorchip states their product works better on dark colored vehicles. I have dark colored car.
5) No pain, no gain. If you want to achieve maximum result from this product then, please be willing to spend some time working on your car. Depending on the size and the deepness of the damage, it might take more than one application to get it to the level you want.
6) As I stated above, I’ve used two products (Dr. Colorchip & Quixx) to achieve good result.
7) This product is not perfect, on the plastic bumper, this product did not work well. The best result could only be obtained if I used the paint that came with the kit to touch up on the area. However, on the steel parts, it worked much much better.
8) Quixx is much cheaper choice. So you do have an option of buying Quixx and touch up paint from your dealer/​automotive store or go with Quixx and Dr. Colorchip for maximum result. (I don’t know how much dealers charge for the touch up paint.) For very minor scratches, Quixx is more than enough to handle it.
9) I’m giving Dr. Colorchip one extra credit for color matching my car. When I got the kit today, I was scared because the paint looked much darker than the paint on my car. However, when applied, it blended in really well. Awesome!