Legacy Glass

Last month, I used Legacy Glass for the first time. I had two rock chips in my car’s windshield. I was very impressed with the initial customer service over the phone when I called to make an appointment. Val was friendly, knowledgeable, and determined to fit me into their schedule (even though they were prepping to close for Christmas holiday), because she said it’s so important to have the rock chips repaired ASAP after they happen. Wow, what customer service! On the day of my appointment, I found both Val and the other office staff person (Julia?) to be so friendly and smart about the company’s products. The technician who worked on the rock chips got started right away. He identified that one of the rock chips had already been worked on before (I didn’t know that!) and so he fixed the second one. A dishonest company could have charged me for both. Clearly this is an honest company with their customer’s best interest in mind. I’m very happy I chose to give my business to Legacy Glass, a locally-​owned, family company. My husband and I plan to use them in the future when we’re ready to replace the windows in our condo.

Very nice and professional. Fixed our broken window in very timely manner and dealt with our insurance company from out-​of-​state. Highly recommended!

Pretty cheap and quick service after my break in. Also vacuumed up all the glass.

Awesome customer service!!! I can’t say enough about their followup and professionalism. We delayed our project to contact other project people as we are needing LOTS of different types of repairs around the house. Anyways, Legacy Glass kept calling to see where we were in the decision process and if we had any questions they could help us with. They were polite and very professional and patient every time they called us. We ended up choosing a different company only because the other company offers more of what we were looking for (We have lots of very large special order size windows due to the odd shapes and sizes). But if we needed a smaller window project or auto repair glass project this is the company we would choose. Their prices were in the ball park with the other companies. We just feel the other company might have more experience fitting our personal needs. I can’t say anything about the working crew as we didn’t hire them but the customer service is what customer service should be. They should offer customer service training to the other contractors out there. They are that good!

I had a break-​in in my home so I needed my window replaced as soon as possible. I got three quotes and Legacy Glass was in the middle but I went with them because they could get it done the fastest and were the most responsive during my initial inquiry.
They completed the work when they said they would and the new window pane looks almost identical to the original which was really shocking to me considering I have double pane beige colored windows which I thought was going to be difficult to match.
I would use they again in the future and I highly recommend them.

Hands down, best customer service of any business ever. This week I ended up taking my boyfriends most prized possession, his 92 Subaru Legacy, in for a windshield replacement. Not only were they able to get me in as the first appointment the next day, but they were thoroughly detailed and informative about everything. The tech guy even gave me a ride to and from the mall since it would take a few hours to replace. Val is your gal when it comes to any questions you may have. She even got the price of the windshield lowered! The level of communication there is something I had never seen before at any business. These guys are amazing!

A rock hit my windshield on the highway on a Sunday morning and I called my insurance. They referred me to the Glass Doctor and since my car is new, they asked me to stop by their shop so they can check it out and make sure they order the correct parts. I went back on Monday to drop it off and they were so nice to give me a lift to work. I picked the car up in the afternoon and it looked like new. I hope I don’t have to replace my windshield anytime soon, but if I do, I’ll gladly go back again. Nicest service and great repair work.

What a great experience from start to finish! Everybody was super professional & helpful. If it has to do with glass, The Glass Doctor will be my primary care physician from now on for sure! Thank you everyone, especially Val, she handled my whole order. There is a distinct difference between customer service reps that actually care and the ones just there for the pay check. I don’t know better but I’d think Val owned the company the way she handled things. See ya next time…

We came home on a Saturday to find one of the windows surrounding our front door broken. Glass Doctor was not only open on Saturday — unlike any other window replacement shop — but we were able to schedule an appointment for Monday.
Glass Doctor was only 2 of 6 places we called who called us back.
But, they were, by far, the most responsive and efficient, so they got our service!
Since the window was near our front door, we were worried about safety. Glass Doctor sped up the service, and they had ordered our glass and fixed it within 2 days! Amazing!!!
The turnaround time, the friendliness, and the efficiency of Glass Doctor are are all awesome!

During a move in December the movers dropped and shattered part of my dining room table. Val at Glass Doctor gave me all my options and then expedited the order so I could have it in time for my Christmas eve dinner. She was a pleasure to work with and the replacement glass works great. My dinner guests and I appreciated it!