Lake Oswego Dermatology Group

My mother went in to see the doctor to have a spot removed for possible cancer. After the procedure, when stitches were removed, one stitch was left and not pulled out. The scar healed very ugly. She has another surgical scar on her neck, from a far more serious surgery, that barely looks like a scratch compared to the scar left on the skin biopsy. In addition to this frustration, the clinic’s billing department is lacking in communication skills. My mother was paying her bill regularly but they outsource their billing duties. Because of this, she did not receive invoices on a regular basis. Instead of contacting her to advise of this odd procedure, they sent her to collections. That was their sole means of communication. In the meantime, my mother tried to contact them asking why she was not receiving invoices and was told not to worry, that someone would contact her, which they did not… until the collection notice. They would not give my mother an email address to help facilitate communication. Long story short, my mother sent payment, in full, to the clinic to resolve the issue for good. Not so. A few weeks later, she received a second collection letter… the account was still unpaid. Another set of letters to the clinic and collection agency with payment info to attempt a second payment to resolve this issue. It has stressed my mom out to no ends at the lack of help and communication she has received from the clinic. It has been a very frustrating and unpleasant situation. Confrontation isn’t fun for anyone, but when you’re dealing with clients and patients, customer service is 100% part of your job. I do not recommend this clinic based on how stressed and upset I’ve seen my mother. We both will be letting the doctor know that we won’t be recommending this clinic to anyone as a result of the poor professionalism, lack of communication, and general lack of customer service regarding their patient’s accounts. I’ve never seen a medical group more unprofessional than this one, and I do not appreciate seeing my mother so upset, either.

Have been one of Dr. Pitts’ patients for nearly two decades and am here today because of him!
Not only did he discover a lump in my breast years ago during a routine exam but took one look at a «nail fungus» on my hand (which was misdiagnosed for over a year by my general practitioner) and knew it was rare form of deadly melanoma immediately. Thanks to him I was treated at OHSU quickly and survived! I trust his wisdom and judgement without hesitation, enjoy his sense of humor and highly recommend him to anyone.

I came to the Lake Oswego Dermatology clinic for the first time today February 24^th, 2015
The clinic is located between the Lake Grove ENT and the Medical and Dental offices
As I walked in the lobby seemed ample with comfortable chairs and the front desk with friendly medical receptionists.
I checked-​in, provided insurance information and identification. New patient paperwork was given to me, signed HIPAA, consent to treatment, and emergency contact information.
They made a copy of my insurance card, and were very courteous in explaining what they needed from me.
I sat down, filled out the paperwork, they took it back to the medical assistant, and in less than 10 minutes, I was walked in to an exam room.
The medical assistant was corteous, verified my name and date of birth, and asked me the reason for my visit.
As she walked out of the room, the doctor came in.
Dr. Barry Austin, an older but very knowledgeable pleasant doctor introduced himself.
He has excellent bedside manners, handles himself with professionalism, makes sound decisions, smart evaluations, gives excellent recommendations, prescribed supplies for wound care.
It was a pleasant and educational appointment.
I appreciated his knowledge generosity, as he is indeed the expert on this field.
Thank you for taking care of me today!

Went to this location to see a dermatologist about some fingernail issues. The two ladies at the front were great very helpful and pleasant. The women that brought me back to Dr. Liu’s patient room was miserable and Dr, Liu wasn’t much of an improvement. I guess i now know why she was available on short notice.

Disappointed with Dr Austin at Lake Oswego Dermatology for not providing a quality experience. I had several pre-​malignant mole removed. The visit was not cheap at $ 800 for 15 minutes. But that is not the rub. Dr. Austin missed one mole during that visit without paying again.

I got a referral here from my doctor after a referral elsewhere didn’t work out.
Lake Oswego Dermatology was awesome! Super punctual. Super professional.
In and out in 20 minutes.
Highly recommended!