Grand Aesthetics by Donna

Donna is your skin care go to girl. Love all her services. You always feel comfortable because of her casual friendly nature. Her signature spa facials are second to none. Thank you Donna.

Had a great Men’s Facial by Mai. She made me feel comfortable the time I got there. (As a guy, I tend to feel shy in beauty salons, spas, etc). The service and product was great, my skin feels great. The products applied to my face were top notch and ended up having some samples for my own use. Thanks Mai!
On the Business side, I wish scheduling was better. Faster return calls. Otherwise great!

Just had my 2^nd face lift facial by Donna… amazing results, love the feel and look if my skin. Donna does a great job, her technique is wonderful.
Donna did permanent makeup (tattooed) my eyebrows 10 days ago… They look amazing. I highly recommend her, she is a pro!

Sorry I have to be honest it was an horrible experience for me. The website was really misleading. Spoke to Donna, the owner on the phone and she even suggested me what treatment I should get and turned out Mai was not prepared for the treatment and apparently they do not offer scalp treatment. It was a waste of time driving to the salon. Also the name of ‘Grand Salon Spa’ is so deceiving and completely Not Grand at all. I had an impression of the owner doesn’t even care about her clients.

This place is a house that has been turned into a make-​shift spa. When I showed up for the appointment they were not ready and 10 minutes later, I was taken to a room that may have been a closet in the former home. The woman who did the facial said she was not going to do steam because it was too hot out. I’m not sure what she was talking about since the air conditioner was in the room blowing loud air through the whole facial. The facial itself was rough and there was nothing relaxing at all. When she put a mask on she left the room for a while and then came back and rubbed it off my face like she was trying to take a layer of skin off. During the facial I was told about my large pores and how when I came through the door she could see how bad my skin was. I get compliments on my skin all the time so I’m not sure what she’s talking about. When I checked out and wouldn’t buy the products she recommended, she said I must enjoy living with big pores and bad skin. I couldn’t get out of this place fast enough. I’m not sure how they stay in business.

I scheduled an appointment as a gift for a family member about a month ago on the company’s website for Saturday May 30. Got a confirmation email from the website too. Even spoke with someone at the company and confirmed the appointment two weeks in advance. Guess what? Went in there on May 30 and they had no record of my appointment and had to reschedule. This is horrible for a company to clear their schedule due to a personal issue that comes up and not even contact the person who made the appointment. Will not go here again.

By the sound of the name, I must confess I was expecting a bit more of a Grand Salon Spa and this is a house. One of the walls in the room I was in was not painted and had straight drywall with plaster — plus the room was pretty cramped. I got a half off deal through Groupon and a coupon for the same price for my next service. I might or might not go back and use the coupon since $ 50 is not bad for a facial even though she did no extractions. My skin feels nice but it seemed a lot less of a facial than I am used to. At $ 50 it is not bad but I cannot imagine paying full price when I could get far more of a facial for much less than $ 100 at regular pricing.

It seems like this place is struggling to survive and it’s obvious why. I received a gift certificate from my thoughtful mother-​in-​law who knew I needed to relax as a new mom myself, but there were so many disappointing moments during my interactions with this place it was hard to unwind. First, scheduling was a disaster. I called several times and had to leave a message. Finally able to speak to someone and learned their massages were only offered on Saturdays or Mondays and even then, limited availability time-​wise.
The building is a house that has been converted into a spa, which didn’t bother me, but walking in I was hit with the overwhelming odor of nail polish.
The main letdown was the actual massage and the lack of professionalism throughout the entire hour. The lights were on for the first half of the massage until the therapist turned them off, which made it too dark so she tried to hunt down a candle. Once found, she went out of the room to find matches and returned with another employee with her! They both came into the room fussing about for matches and then ended up finding a lamp that they plugged in while the whole time I’m lying on the table during my massage time. I’ve never wanted to get off a massage table and leave, which is what I should have done at that point.
She started with pressure therapy (?). Something I had not requested and she started performing it around my pelvic area to which I asked if she was aware I had given birth recently. She wasn’t and told me it wasn’t on my new client form, which I had to point out to her where the box was clearly marked. Nonetheless, she continued even though I repeatedly told her it was uncomfortable.
To top it off, the therapist was sick or had allergies, or a throat tickle. She continued to cough, sniff, and take breaks to sip her water and blow her nose consistently through the massage without washing her hands after returning to the massage.
Needless to say, it was an unenjoyable experience and I cannot recommend this place.

Went in for a mani/​pedi with a living social certificate my husband purchased for me. I would have never paid full price for these services. The woman bruised my cuticles like I have never felt before. It has been 2 days and both my hands and feet still hurt. The polish doesn’t cover any nail fully and is already chipping. Their pedi chair is child size and would not be comfortable for anyone over a size 6. I would never recommend that anyone use these services.

I wish I could give negative stars! Needed a new mani/​pedi place and found a deal for this one on Living Social. I checked the website and it looked like it would be good.
First off, if you see Nicole B’s photo of the bad Pedicure; well at least most of her nails were mostly covered (mine not so much). The nail tech had horrible BO and we were crammed into a tiny space; I was nauseous by the end. The website says «whirlpool «foot soak, it was a foot bucket with water brought in from a sink somewhere in the «spa».
The other reviewer is right, it does feel like you are at someones house. Maybe I’m picky but I don’t want to have a spa day at someone’s house. In fact the «spa» is in a rural neighborhood and I’m fairly certain I was someone’s house at one time.
For my mani/​pedi I was, as I said, «crammed» into a small «room». The only pedi «station» I saw in the building was sandwiched between a curtain (used to section off a massage table) and the manicure station.
I booked my mani/​pedi and arrived on time. The staff knew they only had one station, but still booked another manicure when I was to get mine. Meaning my «manicure» (I put it in quotes because it looked worse then what I could have done my self using my non-​dominate hand) was done while I sat in a very uncomfortable pedicure chair. The nail tech could tell I wasn’t pleased and asked if I was alright that we were doing the manicure this way. At my response of «well what other choice do we have?» I got a blank stare and a subject change.
WORSE MANI/​PEDI EXPERIENCE OF MY LIFE! Luckily, I was able to get a refund from Living Social. However, that didn’t cover the babysitter I had to pay and the loss of my much needed mom’s time away (the first since the birth of my baby).
P. S. I usually get an eyebrow wax when I do a pedicure. This place charges $ 25 for one. That’s about twice the cost of most places! Glad I didn’t splurge and schedule it when I scheduled the mani/​pedi.

Update: was generously offered a redo by Donna and just had it done today by Mai. Today it is fabulous! I’m happy I came back and probably will come back to Mai again. Thanks Grand spa/​salon for going the extra mile for customer service.
Truly one of the worst mani/pedi’s I’ve ever had, and I haven’t had too many. I had been sitting o n a gift certificate my husband had bought me for about 3 yrs, and finally had time to use it. I’m not sure the woman who actually did my nails is trained in it.
Polish doesn’t even cover my nails in places, lumpy in other places. Truly not what I would have payed $ 70 for. Oh well, won’t be going back here for anything.

I visited for the first time because I had a Spa Wish gift certificate. After visiting their website and reading reviews, I decided to schedule a visit. I had a Swedish massage and ritual manicure. The staff was very friendly and welcoming. The inside was cozy, and I felt like I was in someone’s home. The massage was relaxing and truly loosened up all of my muscles. Afterward I had a manicure, which was awesome! Mai was super friendly and was great at generating conversation to make it a fun experience. I’d definitely go back!

I had an amazing body treatment w Andrea… who is magical!
If yu need to pamper yourself try the luma firm
Body glow treatment. Andrea is the best applying this 4 step
process while yu relax… I actually fell asleep it was so
peaceful. After… my body actually glowed and felt so soft and
tight. I love body treatments and have had many different types
but this is one of the best. Ask for Andrea! This salon is in an
easy to get to location and Donna and staff are great! Enjoy!

This is the place! I love my brows and would not trust them to anyone else! Have been a loyal customer with Donna for over a dozen years!
Very customer service friendly and professional!
The business has moved a few times but this space is perfect.

I went to Donna at the Grand Salon to correct permanent eyeliner that I had applied by someone at a different salon. I’m extremely pleased with the work she did for me. She tried several methods to correct the eyeliner which was too dark and too thick. She really cared about trying to achieve the look I had originally wanted (that the person at the other salon botched.) I wouldn’t hesitate to recommend her to anyone interested in permanent makeup or permanent makeup correction.

Love the service and services here! Donna is wonderful and will take care of you. She is a master at waxing and her place is very cute and cozy. I can’t recommend a better place.

I have had a great experience every time at Oregon Grand Spa. I’ve had my eyebrows & Eyeliner tattooed by Donna. She is the absolute best in the area for permanent makeup. I was referred to her by several women in Lake Oswego as the «go to gal» for high quality permanent make up.
Donna is extremely good at what she does and I would recommend the permanent make up to anyone looking for a «finished look» when you wake up in the morning. So far my sister and a friend have also gotten their brows and eye liner tattooed by Donna! It looks very natural and I no longer have to wear any eye makeup !
The only tip I would give is be prepared to spend a bit on «Touch ups» every year, because «permanent» is not really permanent, it’s more like 1 – 3 years and then it fades.

I really hoped this would be the spa for me since it is so convenient to my house. To me a great spa experience starts with the first interaction when setting up time. For a spa whose website boasts services up to $ 500 it seems like a reasonable expectation to talk to someone during their working hours.
For 2 days I have called when I have time to attempt to make an appointment. I either get voice mail, or continued rings with no answers. The voice mail asks to leave name & phone number for them to call back. Life is busy… I do not desire to play a game of waiting for the luxury service provider to call me back when convenient for them.
Once yesterday someone did answer the phone, but only to tell me she needed to call me back as she was on the other line. I told her I would not be home so she could not return the call, but I was looking to make an appointment for next Friday. While she said they had time for this, she then asked me to call back to book it!
If you have nothing but time to wait by your phone for call back this could be the best service in the world. As for me — I’ll move on the a salon I have to drive further to get to, but one who takes in enough service they can pay someone to answer the phone and schedule clients.

I feel weird giving the business as a whole 5 stars based solely on my amazing massage with Darci. Darci alone is a 5 star. I found this place through a gift certificate I got for my birthday. She did amazing deep tissue massage and found all my sore spots. She was attentive to room temp, pressure and over all comfort. She will talk or listen or just let you relax. I’ve been to my share of massage therapists and she is one of the best. My husband is going in for her swedish more relaxing massage tonight which I’m sure is equally as awesome. I can’t speak for the rest of the services as of yet. but Darci is totally worth the visit!

Don’t let the outside fool you. I have driven by this location for years being a bit suspect. However, I planned a spa afternoon and loved it! The inside is completely different than the outside. I had a massage, facial, mani and pedi. Every one of the services was delivered beyond my expectations. The linens and robes for the massage/​facial times were cozy and comfy… I forgot to ask if I could buy one.
The prices are very reasonable for the level of service. I never felt rushed and there were enough other clients there to feel that the place was solid, but not so many that I felt crowded.
They have a great space for mani/​pedi. You can have 3 pedis going and 3 manis going if you brought a group in. I already have picked out the services that I will be doing next month.