Dunham’s Sports

Sorry those other people had such a bad experience. I like this store. I buy stuff here all the time. I bought a treadmill this Christmas and the store staff was helpful and even located the model I wanted in a different store so I could get it right away. I don’t like the market spiel either, but you get it everywhere these days so no sense taking out on store employees. Even when I shop on line I get unwanted emails and requests to sign up for special and promotions. It’s the new age of marketing — you’re a market of one — it sucks, but get over it. Still a Dunham’s shopper

Unfortunately the other reviews are spot on. This place has the worst customer service around. There is never anyone knowledgable in the hunting section. The sale prices have brought me in and the fact that there is not many other local alternatives. That alone is not enough anymore. I make it a point to avoid shopping here which sucks because I’m an avid outdoorsman.

I go here because I do not have an alternative. The aisles are crowded, the people pushy… no you do not need my phone number and no you do not need my address. A simple no thank you after asking would be great. Instead I am given the telemarketing speech and sales pitch… FYI I am already buying something in your store… can’t I just pay for it and move along.

Agree with prior post. This is one of the worst stores I have ever been too. The customer service is terrible. You will always wait — even if your the only customer in the store. Once the cashier is done stocking inventory, she will eventually come over to the register. It will take her time to sign in and then all the personal questions start: what’s your phone number, what’s your email, do you want a rewards card, do you want coupons, ect… NO! NO! NO! I WANT TO CHECK-​OUT AND LEAVE.
If there are a few customers in line, plan on waiting 20 minutes or more before you check out. It’s pathetic.

I hate to say this, but I honestly can’t stand this place. Their inventory is ok at best, but that’s not the issue for me. The customer service is horrendous, and nonexistent. Find something you want to try on? Good luck finding someone to unlock the dressing room. I mean, don’t they want me to buy something? If you happen to find something worth buying, be prepared to wait a long time at the register. I have no idea how it takes so long to check a customer out for a simple transaction.
One time I had a return and they asked for my license and the guy literally read my name and address OUT LOUD as he typed it in the computer-​and there was (of course) a line of people waiting behind me. I’m just not ok with that.
There was one thing that upset me the most about this place. I was checking out and my four year old daughter literally started crying because she had to go to the bathroom so bad. I asked the cashier if there was a bathroom and he shrugged his shoulders and said «yeah, but it’s locked.» My daughter was literally in tears, I am a paying customer, and this lazy jackass couldn’t unlock the damn bathroom door for a four year old?!? I told him forget about it for my purchase and took her next door to the Dollar Tree where they offer a bathroom for their customers!
I have said many times that I will never be back and kept returning-​after that I can say I will never step in that store again. The only reason they are in business is because there isn’t another sporting goods store within 10 miles.