Hand & Stone Massage and Facial Spa

My experience here started with perfection and ended with perfection.
The front desk person who took my call was genuinely friendly, perfectly courteous, and able to answer all of my questions.
When I arrived, I was made to feel welcome: a smile, greeting, and offer of bottled water to sip on while I waited.
The lobby is clean, modern, and stylish. The massage rooms are neatly organized, clean, quiet and — as one would hope — relaxing.
My massage therapist was courteous and skilled. I am no massage expert, but when I left, I felt like I had been born again.
The price for my massage was perfectly reasonable. In fact, I would gladly have paid more. I literally don’t have one bad thing to say about my experience here. Everything was exactly right.
Well done!

The massage therapist was excellent and very knowledgable and the front desk staff was warm and welcoming. However, the issue I have is that I purchased a 50 minute massage and that should mean 50 minutes of actual «hands on» time, but they have you fill out paperwork and change out of your clothes and they unfortunately included that in the 50 minutes, so my actual massage was approximately 35 minutes! Not too happy about that, especially considering the therapist was doing a great job and I would have enjoyed the full 50 minutes!

Got a gift card for an 80 minute massage. Was one of the first people on the store during my time slot. Didn’t get taken back till 15 minutes after my appointment time while everybody else got taken back immediately. I just had to sit there. Then I keep waiting for this massage to be good and actually release tension like I’ve had before. I just kept waiting for it to get better. Then by the time I thought it was getting semi decently okay it was over. All that money all that time freaking wasted. So extremely disappointed. Like someone didn’t pay for this for me to feel the same amount of tension as I went in. And I told the girl to do firm pressure but no I guess that didn’t happen cause the massage LITERALLY did NOTHING for my body. Extremely disappointed if you want a GOOD massage don’t go here!!! You have been warned!

I went for a facial. If you’re looking for a facial massage, this is a good place to go. It’s very relaxing, the personnel are lovely and helpful. However, I was looking for extraction and said so a couple of times. I got minimal extraction and what I would call a ‘fluff and buff’. I’m going to give a message a try but am going to stick with my aestitician for facials.

DONT EVER WORK THERE!!! This locations owners and 21 year old manager are horrible, fake, and greedy. Clients are CONSTANTLY complaining of booking errors throughout the day, and the employee turn over rate and how no one is ever the same when they come in for a service. They recently changed the members point system so the clients get less of a deal and the owners save money.(FYI– when they want you to join, they always make an reason why they will «waive» the $ 40 enrollment fee— it just to make it seem like you are getting a deal, you can join whenever and where ever you choose, there is NEVER and enrollment fee) They also work on a «bonus system» for employees. Employees are SUPPOSED to receive $ 10 for each membership they sell, they take a huge percentage out for how many people say «No» to joining… I have never heard of an employee taking away commission money they have already earned in my life. Also, the owners pretty much do nothing with hiring. One day the owner came in to pick up something and didn’t even introduce himself to me. How RUDE of anyone and how WEIRD as a business owner to not want to meet his employees, even for a quick second to put a face to a name. And the 21 year old «manager»… Too much for that situation but here’s a little– so many Coworkers call her an acoholic, say she’s running the place into the ground, unprofessional in SO MANY WAYS. To clients and obviously employees. when first starting here, it’s seems great but everyone gets sick of it REALLY QUICK and leaves. DO NOT WORK HERE, YOULL be miserable

Staff was friendly.
My masseuse an esthetician were very friendly and nice.
I had a hot stone massage and regular facial.
They didn’t try to push any products or club. They gave me the info and that was it.
All in all I don’t think my massage was deep enough even though the masseuse purposely did it light bc I have fibromyalgia. Not her fault. I will definitely go back to the same one for another massage. But I will let her know it’s safe to massage harder.

Good — Clean spa, great atmosphere. Jess (massage therapist) was great, Teresa (aesthetician) was great
Bad — The front desk staff were impersonal, borderline rude, didn’t listen or look at me while HARD SELLING the membership before I could leave.
My husband bought me 2 hours of relaxation for our anniversary and by the time I walked out of there, I was irritated and annoyed. Stress relief NULLIFIED. I will not be returning.
I guess if you plan on getting a membership it’s worth a try. Then they may treat you like they value your business…

From the previous disappointment, an upgrade was granted from your customer service representative. I had asked her if the upgrade would apply to the same service that I had originally was disappointed from. She concurred. I made my appointment over the phone with the same esthetician for the service that I originally had. I explained to the receptionist that I expect to only be charged for the monthly credit, and the upgrade should be complimentary. Upon my arrival, I noticed that the manager, that I originally had the disagreement from the first incident was present and come to find out that I was booked with the wrong esthetician. I inquired. The correction was made by the manager. After the service, I attempt to check out for my services, and the manager was not accepting the complimentary upgrade. I explained the previous situation involving her and regarding speaking to her customer service representative. She ultimately took the «discount», but the whole interaction left a sour taste in my mouth.
I had a negative experience prior to this, and your customer service representative tried to rectify the situation. So, I tried once again, to give you establishment another chance, and yet I was disappointed again. I think I will be taking my business to another franchise, and if this is how all your franchises work, I think I will cancel my membership.

Had a great introductory facial that didn’t last 60 min. but thought it was worth the 49.00. I won’t pay the normal full price as this is something that I would like to do more than once in a blue moon. Caution about buying the products. I found out that I am allergic to the face cleaners and moisturizer but it took a week for me to figure it wasn’t a food allergy or something else. Spent the 43.00 and can’t get a refund unless I returned it within 3 days. It took me a bit longer than 3 days to see that it was the face soap. I think that this is a rip off as the products came in a over stuffed pouch and were very tiny for the price. Now a wasted expense for me. This put me into the opinion of not to return even when a blue moon.

My five star rating is for Anisa! She is wonderful, my face glows whenever I receive a facial from Anisa. She is friendly, consistent and offers products she truly thinks will help. The reception desk is always very friendly as well.

Hand and Stone Spa is a clean and comfortable spa in Lake Mary. I signed up for the membership for my much needed massages, it’ great for my aching body. Getting old is no fun! I front desk staff is very friendly, they greet you with a bottle of water every time. Very nice décor, the minute you walk in you already feel relaxed. The rooms are dim and massage tables are comfortable.
I have not found the right person yet for the type of massage I like. I like a really firm massage and the only ones I have gotten have been just ok. I have only had female masseuses, I will have to book a male next time so hopefully I can get a firmer massage. Otherwise Hand and Stone is a great place to go for a massage. The parking lot is sometimes a pain to deal with depending on the time of day you go.

Fantastic deep tissue massage by therapist Sarah: I highly recommend her.
Hand and Stone Spa was able to schedule me for a 60 minute massage the same day I called. Last minute I needed to change the time of the massage and they were still able to take me.
Sarah was a delight, super easy going and friendly. During the massage I found some of her techniques to be painful, but I walked out of that room feeling lighter than when I walked in. She really worked my quads and IT band well. If I lived closer, I’d definitely visit her monthly, especially since the price is exceptionally reasonable.
Overall — a fabulous and memorable experience.

Excellent massage and great value. SUPER staff!!!

An update to my previous experience with Stacy the esthetician. After the manager Sophia did absolutely nothing to rectify the situation, I asked for an owner to call me. I also posted on Hand and Stone’s Facebook page. Magically, all but one if my posts disappeared. Two days later, I got a call from Ofelia (not a manager or owner and apparently the person who calls to confirm your appointments!)
She said she was mortified when she heard about what happened and apologized for Stacy and for Sophia’s completely unprofessional behavior. She offered me a foot massage upgrade. I declined. She did end up offering a free facial with a microdermabrasion upgrade, which I accepted. Obviously, I wasn’t going to go with Stacy. I asked for the most experienced/​popular esthetician. She didn’t book me with what I asked for after asking around, so I rescheduled.
All in all, the situation was handled poorly. Unfortunately I never got a call from any of the owners. It sounds like this location is going downhill fast.
Even one if the awesome front desk girls left. Only one of those girls is friendly now… and I think she’s moving on to something else, too.
Hand and Stone needs to get it together.

I just had the best deep tissue massage I have ever had and a great price. She used just the right pressure, and really fixed the knots in my back and shoulders. I assume all the therapists are good, because the place is always packed, This is the best value in central Florida.

Wonderful experience! Staff extremely professional and excellent at their trade. Very worth every penny spent… will be going back, though to the new location in Longwood.

I recently had a massage here at the Lake Mary location and it was one of the best I have ever had. My therapist, Violet, was very talented. She applied the perfect amount of pressure and I left feeling so much better.
The spa is soothing and clean. It’s hard to believe that it is a «discount» massage place.
If you are feeling tight or tense, this is an excellent place to ease your pain.

This is by far the best place for a massage. The prices are so reasonable especially if you are a member. The staff is super friendly and the therapists are trained well. I would recommend this place to anyone.

I have never had a professional massage before, but I know generally what to expect. This place really did a great job!
It’s tucked into a cute little shopping center by the Panera. It’s very inviting and tranquil when you first arrive and the employees at the front desk were very gracious and polite.
Rose did my massage and she did a marvelous job. Very casual, helped me, as a massage newbie, to understand how she would work and how to work with her to get me some stress relief! I had the Swedish massage and foot treatment. If you like pedicures, get the foot treatment and paint your nails at home — it’s softer than any salon I’ve been to!
Some upselling was done, but nothing you felt pressured into. The lifestyle program is $ 50/​month and seems like a great bargain if you can spend the cash! Many of the other people that I briefly shared the waiting room with seemed to be regulars.

The staff and massage therapists are all excellent. I would recommend this location to anybody looking for a nice relaxing massage or other spa services.