Digital Juice

BUYER BEAWRE;
Digital Juice have worst customer service ever (lol), not only me but it has been echoed all over the internet. Please take this issue seriously.
2^nd, I drained thousands of my hard earning funds in last 12 years with you guys (compared to what we get in return), I never wanted to become Founding Member Platinum (which is 90% old content which we already own) however I did just to show my support to Digital Juice.
Without any hesitation, I can say that supporting digital juice is costing me more funds then I have ever thought.
I am a Founding Member (Platinum) and I have download limit 15gb per month. Once I reached my limit then I have to buy more bandwidth for $ 2/​5GB?
Now, How does it’s absolutely free (according to the video on first page) if I have to pay $ 1.99/GB (once reached my limit of 15GB/​month)
.
AND WHY BANDWIDTH LIMITATION is not CLEAR ENOUGH in thier video and on site? WHY It’S HIDING IN Agreement Terms.
Following you get to see once you become a member (lol)
Quote from term and condition,
«I understand that if I go over the allotted 15 GB in downloads and re-​downloads per month, I can purchase more download bandwidth for $ 1.99 per 5 GB. I understand that all content I download will be counted against this allotment.».
Its SAD
Cheers Kwan

Appears DJ is being pretty badly berated on this forum and I wanted to interject my experience. Like most of those commenting I too have invested deeply in their products. Overall I think the products are quite solid. I would confess I had to do some digging to find this reference with a physical number and for that I am dinging them one star. I think for a company as big as DJ their number should be plastered across their site, their CONTACT US has no number. That complaint aside here are my thoughts on their products and services.
I cannot speak to the quality of their hardware gear, I only focus on content development. With regard to content I find it to be exceptional for most products. I think their music and soundfx are meager and less then awe inspiring but the After Effects and video and graphics products are outstanding.
Since their introduction of the ala’carte menu for those who failed to get in while the getting was good (like myself as a platinum user) the prices may be less then stellar. For those on a plan its amazing. I pay a set rate and grab what I want when I want it. I may be limited to 15GB a month but they offer a rollover plan that allows me to ebb and flow with my purchases without exceed my monthly data quota. I think it fits well into most of us doing business. Just prior to their introduction of the Monthly plans I purchased some great bundled packages at a sales price but was a bit disgruntled that I made big purchases that were now nulled by the platinum membership. Amazingly they reimbursed me for my purchases. I suspected it would take more wrestling to get them to do so. In that regard I would disagree with the customer support comments listed.
I suspect most of the posts listed here are prior to their introduction of the membership programs. I am writing this today because I had a tech support question regarding their new Juicer and monthly data quotas. I used the number listed here. Received a support representative on pick up of the phone and he very accurately responded to each concern with a tangible and effective solution.
Let me finish by stating that I do not work for them, none of my friends or family work at the company and I am not being paid for this review. I just felt they deserved a fair shake from a customer who has a very different experience then those listed here to date. Keep up the good work DJ!!!

I purchased a Pro Lifetime Plan for unlimited creative content. The visual and audio content already has added value to my productions and I am sure it will continue to do so for many years to come. I had a problem with my Juicer and workbench. I was experiencing problems logging in to their server and downloading content. I called technical support and had an excellent customer experience. The gentleman remotely accessed my computer and solved my problem. Since I was a new member, he took time to patiently show me some forums and training sites I could go to for inspiration and creative ideas in using their content. Digital Juice has a well organized content library and it is constantly updated. I am glad I purchased their plan. I recommend this company to all creative content producers

I’ve foolishly done business with this company in the past and the experience has gotten worse and worse, with either their video editing products or gear. The gear seems to work out of the box, but quickly wears out or ceases to function properly. Their editing products are clunky and take a lot of time and patience to use.
I originally became interested in the company by someone I knew who worked there. If you visit Glassdoor dot com, you’ll find that the people that work there give it one of the lowest rankings a company can get. This seems to permeate out into their products and service.
Beyond this, I have found their replies to my support requests, etc. have taken a long time and usually contain the words «We’re sorry… but we can’t»
With so many competitors screaming «we can» and «we will», I recommend doing business with some other company. eBay has similar gear for less. And a Google search can help you with most of the rest.

These guys running that company are out of there minds… they have no clue how to give customer service…

DIGITAL JUICE SUCKS! I am unable to D/​L content I’ve purchased. Downloads get to 30−40% and then permanently stall! No one ever answers the phone and my Email questions go unanswered. Fool me once, shame on you. Fool me twice… Needless to say, I WILL NEVER DEAL WITH THIS COMPANY AGAIN!

So far I’m not impressed. I got the audio plugins and they sound bad, they skip and the quality is not industry standard. I’m rally glad that I got this stuff for free because they had a Black Friday deal. I punched a camera rig for 100.00 but have not received it yet so let’s see how that turns out. I think that eventually they will go out of business if people keep complaining.

(Note: I could not find the order number or invoice for the product in the following story) I would give them zero stars if I could. I spent about $ 2,700 with this company and when the spring loaded clasp on their production bag broke, The production bag is less than 1 year old. they would not help me, they would not even let me purchase another clasp. HINT: some of their products are cheaper on B&H photo video and that company stands behind their products.

I know what you’re thinking. «Wow, that stuff looks awesome! I could make some killer videos with it!» I’m begging you… don’t do it! It’ll show up and you’ll spend hours trying to get their proprietary «Juicer» software to access your shiny new content. Before you purchase, head on over to the Digital Juice Forums and see what real editors with real jobs are dealing with.
It is a shame, as they do a terrific job marketing the product, and the pricing is attractive. I used to be a huge fan, and purchased about $ 5,000 worth of product. But when it comes to actually getting the content from their DVDs to your editor, it’s a genuine nightmare. I wish I could get back all the time I spent over the years fiddling around with Digital Juice.

Let’s tell the world about Digital Juice’s poor customer service.
Purchased a Slyder Dolly as a refurbished unit and when I received it, two roller bearings weren’t even installed on the dolly assembly, so I had to take apart the unit reattach the bearings and reassemble. The track has some small dings in it so it is rough and basically useless. I tried to return it, they wanted a video of the damage, so I put together a video of the damage and they said they would send a call tag. Wow so far so good.
Well today, someone calls who I can barely understand… wonder where their from? I need to send it in for inspection and if they find it bad they will send a replacement as soon as another refurbished unit becomes available. All I need is a replacement track, I can swap out the parts. No luck.
I have spent close to $ 10,000 with your company over the years and this is the way you treat me? I’ll keep the damaged Slyder Track and you can lose a customer.

Buyer Beware and Don’t by from Digital Juice! They Don’t Stand Behind Their Products!!!
I was a Big Fan of Digital Juice, until I started having issues trying to install DJ’s Sound FX III. Some of the DVDs that came with my Volume wouldn’t work, so I had replaced Disc #3 and now Disc #1 is not working. I just called them up and now they want $ 5 plus Shipping for each Replacement DVD. I paid over $ 90 for this Volume and now they are acting like the Airlines and Trying to Gauge Me for Even More. I am sorry, but I paid My Money and they want more out of Me! That is a Load of Bull! I tried to reason with them, but the Phone Representative wouldn’t Budge or work with me. We are not Robots, but people here. Be Fair with Us and quit Being So Greedy!
I am pretty Disgusted by this, because I have Spent Thousands of Dollars on Digital Juice products! I was planning to buy more products from Digital Juice, but over $ 5 per replacement DVD, I am sorry you already got your money. Unless they Budge, I will take my Business Elsewhere. So Buyer Beware!
I don’t mean to cause any trouble, I would like to use the DVD’s they sent me, but they are Defective and Digital Juice won’t work with me. I just want some Fairness here, that’s all I am asking. I even asked them if I could download the Volume and they said that the Volume is not Downloadable. Anybody Have Any Suggestions?
One More thing, I was having a Conversation with them on their Facebook Page and They Posted Some of My Private Information on their Publicly Viewed Facebook Page.
That is very Unprofessional!
I am Pretty Much Disgusted with Digital Juice Right Now! They took my posts down on their Facebook Page and They won’t return my Emails, when they asked to Continue the Conversation from their Facebook page via email. So I agreed to out of Respect, because I didn’t want bad pub, if they were going to work with me. They are not working with me! Here is My Last Post I put up on Digital Juice’s Facebook Page that they just took down:
Digital Juice, Say One Thing and Does Another! I posted an issue I was having with one of their products. So I was going back in forth with them. They saw the Bad Pub and they asked me to continue the Conversation offline via Email. So I did out of Respect and this was the Response I got:
«Thank you for contacting Digital Juice. We value your business and seek to respond to your inquiry in a timely manner. If you are writing after hours or on weekends, one of our Customer Service Representatives will contact you shortly.
In the meantime, you may wish to visit our Forums where you can find many answers to questions about new product releases or browse our Support Center where you will find an extensive library of answers to commonly asked questions.
Your inquiry is important to us. Thank you for your patience.
Digital Juice, Inc.»
They haven’t pursued to Continue the Conversation since yesterday afternoon either by email or Facebook, except for this Generalized Email! So, People started chatting about their customer service issues on this post. So, I wanted the Post left up, because they never got back to me and they weren’t treating me like how a Customer should be Treated. They took it down. Digital Juice Apparently posted some of my Private Information on this Public Post! I am Not Happy about this!
I came up with this Solution to Meet them in the Middle with my issue, but Digital Juice is Dropping the Ball on this!
I just want this to get resolved, be done with and quit playing these Games, Digital Juice! I want a Product that Works and get those Discs Replaced!
So Quit Playing Games Digital Juice lets Get this Resolved!!!
That was my post on Digital Juice’s Facebook Page that they took down.
One more thing, I looked up the Better Business Bureau and they are not Accredited and they have a B Rating.
So Buyer Beware and Don’t by from Digital Juice! They Don’t Stand Behind Their Products!!!

Compromised quality footage, amatuer operation, horrible, nightmarish, rude and unprofessional customer service personnel, incompetent management. WARNING DIGITAL JUICE HAS SOLD DEFECTIVE PRODUCTS in the past, by the time they have offered to replace them for me the product was obsolete and they refused to replace it with a current standard/​s version. DO NOT BUY FROM DIGITAL JUICE.