Firestone Complete Auto Care

I started off going there for oil changes and everything seemed pretty good. I had absolutely no complaints, so when there was a real issue with my car I took it to them and they gave me a mile long list of stuff that was wrong with my car. They put the fear of god in me that I couldn’t drive my car any more if I didn’t get the stuff fixed. I decided to have other places check my car before I did anything and what a surprise the two other places that looked at my car didn’t find ANY of the stuff Firestone allegedly found. In fact the two other places agreed that it was a fuel filter and not the crazy list they had quoted me, not to mention the stuff they «had» to fix on it before I could even take my car. I’m so irritated that they tried to take advantage of me, but thankfully I didn’t just listen to them and spend the $ 3000. Apparently since I’m a woman they think they can make stuff up and I will be too stupid to ask questions and check around myself. DON’T GO THERE EVER!!!

I’ve had no problems. Donald the front desk guy explains things simply and I’ve been in and out everytime with little wait.

I took my car in because it was having trouble starting. I purchased a new battery at another place but was still having the same problem. I took it to Firestone and they told me I needed a new starter. It would cost me $ 586.00 installed. They also quoted me four new tires at over $ 800 dollars for my 2011 Hyundai Sonata SE 4 cylinder. Please consumer beware…

I wouldn’t go there if they paid me to get an oil change. Mismanaged and rude locked the doors 45 minutes before closing inconsiderate unprofessional

Went to have four tires replaced and things went bad from the start. First I had a coupon but of course the cheaper tire was out of stock to got the old up sell on a better tire for twice as much. After stating I would still like the cheaper tire that they told me they had when I made the appointment three weeks prior, he still was pushing me to spend more money on the better tire. Look I dont mind some helpful advice but NO Means NO. Then I was told that the tire I wanted could be gotten but it would take a few more hours then expected. OK thats fine I said. He was shocked! Thanks for the old time threat to try to get me to spend more money.
While doing the tires the also do a inspection of all systems on the car, which is very nice. But just like a thief in the night here comes the old everything in the world is wrong with your car, but dont worry we can fix that for just another $ 1000 dollars. Iam not sure if these people are use to dumb customers or they thought I was dumb. Either way it was the classic Auto tech. rip off. Here is an example, $ 80.00 for a headlight. Now if i was driving a BMW or something fancy yes. But my car was 17,000 brand new. Looked up the headlight after leaving $ 13.99 to $ 32.00 was the price range. If iam spending $ 500 on tirers don’t rip me off on something as simple as a headlight. There were four other rip offs to this story but i dont have all day.
Long story short don’t use these guys unless you like to be up sold and rip of!!! I would like to thank them for insulting me several times. Do your research before you have any work done and know the cost. I get it, you are in business to make money but you wont be for long if you continue to treat people this way.

Okay, so I got my tires replaced here. They did a good job, and the price was fairly good ($ 450 for four passenger car tires.)
However, my rear sway bar links needed replacing. I was going to do it myself and told them not to worry about them. They gave me an estimate anyway. They wanted $ 320 for the job. My mouth probably hit the floor at that point. For my car, both of the rear sway bar links cost $ 30 each. It takes maybe an hour max if the car is being a pain, but usually more like 30 – 40 minutes.
When I was at another shop, they gave me an estimate of $ 160 dollars for the rear sway bar links replacement. This is a fair price. $ 60 for the parts and one hour of labor. So I have no idea where these guys are getting $ 320 from. I would assume that they way overcharge on everything after reading the other review.
Conclusion: this place is not bad for tires, but I wouldn’t have any other work done here.