NSP Property Management, LLC

My boyfriend and I were moving into town from Phoenix, so I called a few weeks prior to make an appointment to see a few properties. We had put in an application for a place the week before. When the agent called me, she told me that she had accepted an application for the property and that it wasn’t available. She accepted my request for an appointment in the next few weeks to show us some properties, but when I called the morning of our arrival (we made a special trip into town just to look at places and sign a lease), she informed me she wasn’t available at the moment due to the need to put out some proverbial fires caused by flooding the weekend before. Ehat bothered me was, she told me that she would call me later in the afternoon when she was free. By 3pm, no phone call and no communication at all.
Eventually we called her back and she came out to show us a property. After looking around, we told her we wanted to apply for the house, so she used our previous application for that. She had also apparently taken in several other applications for that same property and was preparing to show them all to the landlord in some sort of a renter bid, in which the landlord could then choose. Is it just me, or does that strike you as not kosher at all?
We asked her to please call us when the decision had been made so we would be aware even if we weren’t selected. We ended up signing on another rental, and she never did call us to let us know we weren’t selected.
Over all, my experience with this company was akin to pulling teeth in order to get an agent’s attention and when we did get it, the attitude of the agent was disinterested and VERY non-​engaging. It was clear that she considers her company to be a seller’s market, and the interested renters can just put in an app and hope to be selected. I had made a special trip into town just to see the rental and she was aware of this, and I still felt like my time and business were not appreciated. If we move out of our current place, we will not be using NSP.
Bottom line: disinterested, disaffected agents and a shoddy way of doing business with potential renters. Expensive, poorly built, built-​on-​spec houses and even poorer communication. Perhaps you’ll have a better experience, but ours was terrible.

The ladies at NSP are professional, responsive and were great about showing us properties. Thanks again!