Michael Todd’s Cleaners

Greetings UnilocalERS! MTC rocks! As a mortician, well, I do a load f dry cleaning. even more in the summer. ANYWAY – They do my suits… ties…Shirts.perfectly. A very friendly staff and I think, very reasonable. They also try very hard with stains. just show them where they are at. So… Give em a try. YES… Delavan has a drive up!!!

Terrible Service! I used to have an ongoing account with them. Everytime I brought my clothing it did not matter how many pieces I brought in, they always charged me about the same amount. I thought it was strange, so I started to count the number of pieces and what type of items, checking with the amount they charged me. Needless to say, they were charging me for extra number of items. When I went to talk to the manager about, I was told the she was too busy to deal with me and she said rudely that the mistake was mine not theirs. So if they don’t care about my business, then they will not get my business.

Why is technology so difficult for these people? I frequented the Delavan branch a few times when I lived in Geneva National, since it was closer, and never had any issues there. Now that I live in Lake Geneva, it makes more sense to go to the Geneva branch.
I can’t believe how miserable of an experience I had! The blonde lady behind the counter CLEARLY despises her job, and has no interest in hiding her feelings about it. When I dropped off my items, the computers were down, so they were not able to pull up my account. Always a scary thing, since that forces you to rely on someone to follow through with, dare I say, a note written on a napkin-​like paper. In the hurry I was in, I had to do it and get out of there, being told that I can pick up the items two days later, after 5:00pm.
So, in the interest in playing it safe, I called ahead to make sure my items were ready and to ensure they would be open when I got there, and they were, at 6:30PM when I arrived. Then, the worst part of the ordeal arose…
The computers were down… AGAIN! Seriously…
So, the lovely blonde employee of the month proceeds to hit the computer, since that always is the way to fix it, and decides that it just isn’t going to work. So, she calls the Delavan branch to find my account to determine my total and figure out what tram-​slot the items are hooked onto. Now, it occurs to me that they must have a centralized server of sorts, if they are able to access this information elsewhere. Maybe they are technology-​efficient! Nope… it gets worse…
When the lady runs my card, it won’t go through. First off, she thinks it’s my fault, and assumes my card is declining. I happily (I’m lying) explain to her that the card is good, and to try it again. Soon she realizes that it’s not going through because the computers are down… Now, I’m smarter than the average drycleaning pickup artist. I know that their internet is down. It’s not hard to figure out. They don’t have a connection to their server, the card reader won’t communicate with the merchant service, and she even said they were «working on it earlier today, and they obviously didn’t get it fixed.» All of these things point to them taking responsibility, right? I mean, clearly it’s not my fault that I’ve been standing here for 15 minutes…
So, she asks for a check or cash. I only have a card with me.
She then breaks down and can’t figure out what to do, and prepares to send me away because they close in ten minutes. That, I assure you, isn’t going to work with me.
I suggest that they use my card number to run through at the other store, in Delavan, over the phone, which they do not want to do «because the charge then applies to that store, not the lake geneva store, and Michael wouldn’t like that…» …speechless is me.
So, as another customer, a very nice gentleman who has been waiting those ten minutes for the wonderful clerk to futile-​try my card over and over again, sits and waits, I offer to wait so she can help him. Why should he suffer as well? He has enough cash (barely, he was scared that he would be in my same position) and leaves, patting me on the back, clearly watching my hair turning gray by the second.
So, it’s 7:00, and I’ve had it. I’m starting to get upset. I explain that I’m going to go to the ATM to get cash, but that I’m only going to take out $ 20.00, and they can eat the 4 extra dollars for making me waste 40 minutes of my evening to their inefficiencies. I come back, very swiftly, and give my favorite smiling hostess the $ 20 bill, and am promptly informed that she has talked to the owner and that she will allow me to bring my clothes with me for the $ 20, and the remaining balance will be left on my account… I’m looking for a dropped jaw emoticon… does Unilocal have one of those??? Darn, they don’t… Here, let’s use this… D ^ :
I can’t believe they can’t take care of this themselves. Oh, they mentioned that «it’s the credit card machines fault, not theirs, so there’s nothing they can do…» Uhh… yes there is. You can want future business from me and others that I am connected with. You can forego the $ 4, and remember that your internet isn’t sufficient enough to do business… «Oh, and will you have the owner please call me?» I ask. I am then given a phone number for the owner, who one would assume is Michael Todd, since the conversation on the phone earlier stating that «Michael wouldn’t like if we put the charge on our [Delavan Store] system.» Nope, I get to call a lady that will be at the Delavan location tomorrow after 12:00 PM.
I will be calling the person listed on the new napkin-​note tomorrow, and will hopefully have more to write about on the Delavan Unilocal page when I’m done.
Thanks to whomever reads this novel. They should think about how small this town is, and how fast word travels around here.

It’s a good cleaners, but recently they’ve completely stopped doing alterations or repairs. This is a problem as I have no interest in picking up a needle, especially for the more complicated projects… like my recently exploding down comforter. However, they do still replace buttons and sew on straps to … things.