Marlene Conroy – State Farm Insurance Agent

We have 5 cars, 2 boats, 2 snowmobiles, 2 motorcycles, 2 homes, a one million dollar umbrella policy and a business — all insured through Marlene Conroy. When they want to sell us additional coverage they call every day and have the best follow up skills. But when we’re involved in a major car accident, both my dogs were injured (one ejected) my car is totaled and I am in the hospital — we get no follow up whatsoever from Marlene’s office. The veterinarians office called twice and the hospital called once, but nothing from our local state farm agent. This is the first claim we’ve ever had and we spend obscene amounts of money with them and they provide zero service and don’t care about anything more than increasing your coverage or selling another policy. To top it all off, we find out that we don’t have rental car coverage when we really need it and it was never offered to us. As of today we asked for copies of all of our coverage so we can shop around and look for someone with better business skills and better customer service. I expect so much more from a local, small business owner. Read the Google reviews, you’ll see she doesn’t have a single good review there.