Lake Geneva Chevrolet Buick GMC

I went there twice looking for vehicles. One was for for me, and a couple weeks later one for an adult child of ours. Did not buy from them, will not buy from them. I was only offered vehicles over my budget both times, and was told there are no vehicles available in my budget because it is «too hard to find them». Both times the sales person did not know what was in their inventory anyway and couldn’t look up options on the computer successfully when I had already pulled it all up on my phone. The second time when I wouldn’t raise the budget I was asked if I owned anything of value, like a wedding ring, to trade. HOW RUDE IS THAT? Insulting, terrible service, and apparently dishonest. I am a local. I will never go there again.

We drove an hour to buy a car we saw on autotrader. They honored the price and were so nice from the minute we walked in. I Hate buying cars and they made it such a great experience. None of the «let me talk to my manager» nonsense. Just a room full of nice people trying to get us in a car we loved. They even filled our tank! Talk to Matt he was great.

Beware of this dealership’s false advertising on their website. The MSRP for a Chevy Malibu was 23,165, the «Internet Price» was 17,393. There is no asterisk or small print anywhere on the site aside from take delivery by 6÷30÷2014. It states on the site «Special Internet Pricing is for Internet Customers by appointment Only! Call, or email to set your appointment with our internet department today!» Upon contacting their internet depart via email we were informed that the «best case price» was around 20K. I then called to ask why they have false information on their website (most of the vehicles had these low prices) and was told that price only applied if all possible discounts/​rebates were applied. When I explained that it doesn’t say that anywhere on the site, I was finally able to get the woman to agree to sell me the car at the internet price. We made the 30 mile drive to the dealership only to be asked if «this is the first wrong stuff we’ve ever seen on the internet? Like how false rumors get out there about a dead celebrity or something.» I was also told that I was lying that the woman told me they would sell me the car at the Internet price (I wouldn’t have driven 30 miles to purchase the car if she hadn’t agreed to sell it to me). Within five minutes we were essentially escorted out of the salesman’s office. These people are seething with dishonesty. They said they were going to correct the «mistake» but the BS pricing is still on the site.

First time user yesterday… first thing, good to find a repair shop /​oil change shop that’s open on Saturdays in Lake Geneva! Good for them. Had a pleasant service experience… no pressure or upselling. Feel my oil change /​associated services were a value; even checked some things and concurred in my assessment that replacing a tire pressure sensor in a car with 130k miles wasn’t necessary, Will be back.

The moment I pulled up the employees greeted me with a smile, which I feel is rare in the auto industry. I was coming to get an oil change and they mentioned their special on tire rotation. I wasn’t sure if I needed it so the employee quickly checked my tires and told me I just needed an oil change, saving me some money. Not only is the service great but their lounge is awesome! They have free coffee, bottled water, and juice boxes! Also they have comfy leather chairs that I didn’t mind waiting on. In all, this place is five stars hands down. I wish all auto places were like this!

We felt thoroughly insulted going here for a new car. First, they didn’t have the car we wanted to do a test drive. Second, they pushed to do an appraisal of our trade in. Third, they quoted the full sticker price for the new car. Fourth, they offered a trade-​in value of ¼th of what we received at another dealer. Fifth, we had to get up and ask for our keys to leave. Sixth, they followed us out the door offering substantially more for our trade-​in.
We felt like we were at a used car dealer on Western Avenue in Chicago.

My friend needed a new battery cable, they give us very prompt friendly service at a very fair price and on a holiday weekend too, would reccomend highly.