Chateau Royale Inn

absolute sh*thole! This place should be leveled and made into a parking garage. I wouldn’t let my worst enemy step foot in this place. If there were an option for –5 stars that’s what it should get. Owner John Tyshenko is extremely rude and has no idea how to treat customers. Steer clear of this place! You’d be safer grabbing some sleeping bags from Wal Mart and finding a nice wooded area near Lake Geneva for the $ 150+ this guy charges per night.

I would give this a minus rating if it was possible to do so… WORST hotel experience of my life, and I’ve stayed in some great high end places and some serious dumps but this one takes the cake on DUMP… FIRST, I got a 2 room suite, advertised w a jacuzzi tub and a fire place, however, the tub DID NOT HOLD WATER nor did the fireplace work. The bed sheets had blood stains on them, AND the MINI FRIDGE still had someones leftovers in it along with some ROTTEN milk… NEXT, when I call the front desk to explain how dissatisfied I was at the price I paid when NOTHING advertised worked nor was anything clean their response was to tell me to leave if I didn’t like the room and I was hung up on… THIS IS NOT HOW YOU RUN A BUSINESS let alone a hotel. Upon leaving I did demand my CC slip back from the old MEAN NASTY man and he stated that he will not be charging me, DUH! I wouldn’t have paid them $ 5.00 to stay there, (btw, I was only checked in for 3 hours and I only spent a total of 30 minutes in the room before being kicked out AT MIDNIGHT for complaining about their NASTY NON WORKING hotel room). WELL, they charged my card anyway!!! When I called them the next morning to inquire about why I was charged after all the BS I was told to F off and I was hung up on, I didn’t even get one sentence out before I was cut off, sworn at and hung up on. Seriously THE WORST I HAVE EVER BEEN TREATED AND THE WORST HOTEL TO STAY IN, unless you like REALLY dirty blood stained sheets and a hot tub that doesn’t hold water, a terrible old man who doesn’t understand English, OH YEAH, and you MUST LOVE horrible customer service to stay here. IF YOU STAY HERE AND ARE NOT HAPPY WITH ANYTHING BE CAREFUL TO COMPLAIN OR ASK FOR HELP IN ANY MANOR, YOU WILL NOT BE CARED ABOUT NOR WILL YOUR BUSINESS MATTER TO THESE NASTY PEOPLE AND THEIR NASTY HOTEL! IT NEEDS TO BE SHUT DOWN.

Don’t waste your time on Château Royale unless you want your weekend ruined. My friend booked 2 rooms, 1 for her and one for my friends and me for Country thunder weekend, July 25 and 26 to be specific. These rooms were booked in NOVEMBER 2013. My friend decided she didn’t want to spend the money, so she canceled one room and let me know immediately after so that I could call and hopefully book it under my name so we would have no problems checking in without her. Meanwhile she keeps the second room in case this one books too fast. I call immediately and no answer first, second try the man who answers has a very thick accent. I tell him the name of the canceled reservation and ask if I can take the room for myself. Says he has to look into it (?) even though he tells me he gets the email, he was confused. Takes my name and number and tells me he will call me back right away. I never got a call back, and my mistake, forgot about it! Finally the week before we call to straighten out the names, change the name from hers to mine, the girl says don’t worry about giving the credit card number and that we can do it when we check in. My friend and I are weary and decide I should call during the week to confirm. Here is where it goes even further south…
Tuesday she gets an email my reservation is canceled by this place. WHAT? Country thunder is Friday and every place is booked up, my friends and I are freaking out. My friend talks to the owner who claims he knows me from Memorial Day and remembers when 2 guys trashed a room, refused to pay, and complained about mold (no suprise)… Number 1 I have never been there and number 2 I am a girl with an obvious girl name. How am I confused with this person?! So I call and got the same story except now he remembers my friends name being involved in this and not mine. What? She did stay two years ago in July and told me it wasn’t nice but made the but it was a bed and a bathroom and we wanted those two things. So I argue that it’s not me and I need my room and how could he do that to someone who has never been to his establishment? He promises to call me back that day.
I got out of work 7 hours later with no call, and no place to stay for 2 nights.
I called back and we argued yet again but aha! The story has changed! Now we is refusing the room because it was under my name but my friends credit card. We offered the girl the Saturday before to take my credit card number, and she said it wasn’t necessary! But the thick accent man said she was new, so I lost my room due to some sort of mixup and your «new employee» …
My theory is he wrote my name and number on a complaint and associated me with it while he was supposed to be calling me back so I could give him $ 110 a night to stay in this dump. Thank god the shuttle service I purchased for $ 120 were understanding and gave me my money back. We ended up having to put together a camping trip in a little more than 48 hours.
THIS PLACE IS NOT RELIABLE! They do not care about you or your reservation. They will cancel on you even if you have had a reservation for over 6 months!!! Do not waste your time!

Two words: Bates Motel. The lobby alone is both downright creepy and ill-​situated without even mentioning the assorted stains we found on the sheets. Stay classy, Château Royale.

Simply put, this place is an absolute dump. Comically outdated, plastic still on the couches, room smelled like mold and did not trust the cleanliness of the beds. Old guy at the front desk was not helpful or nice at all.
We were with another couple and decided to waste our (overpriced) $ 140 we spent to stay here to drive home back to Schaumburg at 2am. It does deserve 1 star for the simple fact that we still talk about this dump and have a nice laugh two years later.
DO NOT STAY HERE.

*Note — we did not actually stay here due to the nasty behavior of the front desk worker.
We were planning to stay here due to the convenient location and excellent price. I was a little put off by the ugly entrance and plastic-​covered sofa, and we asked if the swimming pool was working (as some other sites noted that it sometimes doesn’t) and asked whether we could see a room. We asked politely, and at two other hotels recently, the desk staff amiably gave us a key and told us where to find a room to have a look. This gentleman said the pool was working and gave us an ugly look and said in a very nasty tone that he would NOT show us a room as he was far too busy. (It didn’t take any time for the worker if they just gave a key, as is the normal practice). He had such an ugly tone and although he said he was extremely busy, the place was deserted. There were 2 cars in the lot, and in general Geneva had tons of extra rooms at this time, this place in particular. I was left to wonder whether his unpleasant response had to do with us entering speaking Spanish to each other or if he had a problem with multiracial couples. He clearly did not want us to stay at the hotel and we quickly left. It was a sad and disturbing experience. Perhaps he was simply having a bad day or he didn’t like the way I was looking around at the lobby. Maybe he really didn’t have time. But his expression and tone of voice showed great disdain. I had no problems at all at the other place where I stayed, where they were happy to show us a room and take our money.

I feel the reviews do not reflect this hotel. We stayed here for when we went to Alpine Valley to see Phish. It was cheap. Expectations were not high honestly but we didn’t have a lot of money to spend. It was only $ 80/​night versus $ 180 for nicer lodging.
I thought the Château was perfect. The AC worked, the shower worked, the room was really big. Yea, so it’s outdated, didn’t bother me much. I actually thought it was pretty comical. The pool was clean and there were a lot of fun people hanging out poolside during the day and even after the shows.
The staff was so nice too. The man at the front desk was sweet as could be. The housekeeper, Rosie, was awesome. We hung out with him in the room! He gave me his number if I ever come back. He’s apparently a legend in Lake Geneva and knows everyone!
I think for a Phish road trip this hotel is perfect. If you are looking for a nice getaway vacation, look beyond the Château!

A good friend of mine and myself, decided to plan a Bachelorette party in Lake Geneva. Since there was a convention throughout the town, This motel was the only place that did not have booked rooms. (I wonder why?) So we figured, hey why not… We arrive to the destination, almost a week ago (Saturday). The look of the Motel was dirty, and mind us, when you go online to their website it states: Château Royal INN, no where did it state it was a MOTEL to begin with. This is where my Disgust began. Walked to the front desk, the entrance was soo dark are gloomy, dying plants throughout the waiting room and the windows were filthy. Walked to the old wooden counter, and the same old man i spoke to on the phone who quoted me a month in advanced a $ 83 room. He stated to me that he was charging me $ 93 dollars for a double bed instead of a master bed, I stated: why am i going to pay more when you quoted me on the phone 83 dollars etc etc etc. This was only a ONE NIGHT STAY… And he was like, well it’s part of the Convention that is going on (it’s a fricken Scooter Convection that I had no part off to begin with, I am thinking to myself) I stated, that No one phoned me on my cell to disguse the new price with me. It was really weird because don’t you think that a Master Bed would be 93 over a double bed. (and this is MOTEL pricing) Very Weird. I just looked at him and was like screw it, we need a room and I am in no mood to fight with the guy, so our room will be ready at 12. 12 o’clock came around, we walked into our room. Pretty descent size but it was not that clean, a stain on the chair and carpet and mildew around the outer part of the bathroom bath tub, rust along side and around the tissue holder in the ½ bathroom, we had a ice box but no ice machine. The walls looked like they have not been painted or dusted in years, finger prints along the wall, the shades on the lamps were eatten by moth’s i am supposing. The windows of the room had a big bird turd across it. Two week before the party/​hotel, we wanted to make sure that it was Okay if we had a few more girls etc. The guy (Same guy) stated it would be fine and that he would not charge us the extra $ 5 per person fee. It was more of an FYI that we were having more people sleeping in our room etc. Anyway, we decorated a bit etc, and the girls came they were only 8 of us, (but only 7 stood the night) and the room was very decently sized. We wanted to play pin the honcho on the macho, so a friend took the pillow case off the pillow to use it as a blind fold and… OMG, IT WAS NASTY. there was like horrible sweat marks STAINS and someone who previously had a bloody nose on the pillow. it just made my stomach turn just writing that. Their was no way in the world i even wanted to sleep in that bed, thinking of Bed bugs also. Who knows… I prefer the nastiness of the floor. Luckily we had two blow up beds. So around 1:30 i went to the front desk to ask for toilet paper and the guy had a fit that i had too many girls in the room, so i bust out back at him that i even warned him and called 2 weeks in advanced to confirm and remind him if there was a problem i would pay the extra $ 5.00 fee per person, etc. (WE WERE NOT EVEN NOISEY AT ALL, for the fact that we were roaming around town alllll day and night etc.). Then he started laughing and stated that it was fine. WTF, i think he had like A.D.D OR SO a bipolar illness… The night came around 2 – 3 in the morning, and we walked to the front desk for an extra blanket. (the same guy again) The same guy stated that they ran out. SERIOUSLY. SERIOUSLY? YOU RAN OUT OF BED BLANKETS. (and their were hardly any towels in the room also… The whole night was freeeeeezing cold to sleep and we even turned the air OFF. ugh! i just wanted to get out of this hotel /​mind me MOTEL… AND out of Lake Geneva. This place DISGUSTED ME to even know what Lake Geneva was about. I WILL NOT AND NEITHER WILL my friends be back to this place, Again!!!

Paid $ 105 for a room here, & it should have been less than half that, if not for the location. It was sooo 1970s, but that wouldn’t have been a problem if it was clean. Cobwebs in the corners, dust all over the AC unit, and grimy handles on the tub & sink faucets. The chairs & carpet are very worn & had some staining. This was all in the second room we moved to. The first one was even worse.
They say they are completely non-​smoking, but the entire place stinks of smoke. The cable TV was out all morning, and when we mentioned it to the older man that checked us out, he just shrugged it off and said it must be out in all of Lake Geneva. The error code coming up on the screen made me think it was probably more likely a problem with their building’s satellite. The younger guy who checked us in was very pleasant though.
We made an impulsive decision to go up for a night, and this was one of the only places left in town with vacancy (otherwise I would have walked right out). In all my years going to Lake Geneva, I passed by this place so many times, but I never stayed there. Now, I know why!