Aerial Stunt Kites

My husband and son and I came to the store over the busy Labor Day weekend. Honestly, I wanted to come in to see if the reviews were still valid first of all, and secondarily to grab a kite to take back with us to Chicago. No customers were in the store. In little under 3 minutes the older lady in the store berated me for taking pictures of the two kites I was deciding between (I was going to send them to my husband outside feeding our son). She proceeded to have an attitude about what kind of kite I was hoping to buy. «Do you want a two string or single kite?» She said. «A one string I guess» I replied. «I didn’t think you wanted a double, ha» She sneered. Making fun of my limited kite flying skills I guess? Good one. My desire to grab a kite won over my need to make a point and walk out. I wish I had. Go in here for comedic value, not to buy any of the products.

Absolutely terrible customer service. The older woman working here is downright nasty to customers, especially children. My daughter was looking for a raft to take to the beach and they had some for sale that were already inflated. She found the pile and moved the raft in front to the side to reach the color she preferred behind it. The woman came out of nowhere snatching it out of her hand and snapping at her for ‘throwing everything all over the place’. My daughter is nine years old. She wasn’t running around the store trashing the place. She literally moved one item to the side to reach another. When my daughter asked me if we could buy the raft, i quietly told her ‘No, we’re not going to buy anything if we’re making a mess by looking, let’s find another store’. The oh so mature woman responded by sticking her tounge out and ‘blowing raspberries’ at my daughter when i turned around. Nice. Of course i immediately put back the items my son had already picked out and left. They should really have a sign on the door that says ‘adults only’ if that’s the case. Or, ya know, not sell children’s toys.

I would not even give them one star but if I don’t I can’t post a review. These people are quite possibly the rudest shop owners I have ever encountered. Don’t give them your money. They run a shop tailored for kids yet they are the most unwelcoming people!

I wish Unilocal had a rating lower than 1 star. This place is absolutely terrible. I have a lot of friends and family that live in and around Lake Geneva. Unfortunately, not one of us has had a positive experience in this store. I am a small business owner and pride myself in treating people like human beings. It disgusts me that the owner has a store open to the public, especially with the way they treat parents with children. The worst part is how they falsely lure people into the store by displaying child friendly items. Lake Geneva is such a nice town with wonderful shops. Unless this store changes ownership, it should NOT be in business there or anywhere. Do not go there unless you are in the mood to be harassed!

I am appalled at the interaction that I had with both the employee and owner of this store. I came in the store with my six week old baby. As I was looking around my baby started to cry. I took out a bottle and was going to feed her and the employee came over and said, «I don’t mind the bottle but you don’t plan on feeding her in here, do you?» I did notice her «no food, candy or drink» signs when I came in but it didn’t even cross my mind that feeding my 6 WEEK OLD BABY would be included in this policy. I calmly put the bottle away and the employee opened the front door insinuating that I leave, which I did. I left and decided to email the owner to make her aware of the incident. She replied to my email telling me that my actions «caught them off guard» and that her employee didn’t know if she should CALL THE POLICE after I left because I had violated the «No food and drink» policy which she made sure to tell me is a «chargeable offense called DISORDERLY CONDUCT coming with a $ 388.00 fine.» She honestly contemplated calling the police because I took out a bottle to feed my baby? She claimed to have «reviewed her tapes» and said that I came in the store and stated that I had no intention of buying anything and that I was just there to feed my baby. That is absolutely ridiculous and a downright lie! I honestly have no clue how she sells even one kite with such horrible customer service. My husband and I frequent Lake Geneva and I definitely won’t be giving her any of my business in the future!!!

I would NOT recommend this place. Very rude and defensive. I bought a $ 7 kite. I drove all the way home and it was missing a part. I came back a few weekends later and I went into the store to return/​exchange it and the older women got very short, very defensive and wouldn’t do anything about it because «they check every kite they get in before selling it.» Worse customer service experience ever. I literally left the bag with the defective kite along with my receipt and walked out. She followed me out yelling to the man that is outside demonstrating the kites and he too said that he checked all the kites before hand and that I must have the missing piece at home. I didn’t have it at home because when I opened the package it was on the kitchen table and I was alone so I know no pieces fell out or were on the floor. I was really interested in the $ 25 kite as well as the $ 65 kite but since I couldn’t even try out the $ 7 kite I will never buy or go back there again. My son is 19 months so the $ 7 is just to have an experience with him. $ 7 is not much but it was the principal of the matter. They probably bought the kite from China for no more than $ 3 so they potentially lost a lot more customers than just me for $ 3. In the hospitality industry they teach us in classes that a bad customer experience is worth 10 people finding out about the bad experience. Well I do not work in the hospitality industry. I work in the Ecommerce field so when it comes to a bad review on the internet, that is out there for hundreds of thousands to read. Hope this was worth it to them for not simply being a little bit nicer when I was in the store.

Not helpful nor customer friendly. Agree with other comments. Not sure why she works there if she can’t provide the proper assistance.

Wow, two bad reviews in one day. I ran into the same lady today. She was just brutally rude. I don’t know how this place stays in business. Somebody should complain to the Chamber of Commerce.

I am writing this review almost 3 years after we went there because I am still upset about how inconsiderate and rude the lady was. I remember her from almost 5 – 10 years back. Initially I was impressed by the selection of kites and how the lady explained how they worked. She wasn’t the most enthusiastic sales person, but I took it with a grain of salt. Maybe she had an off day. So I bought a stunt kite along with hundreds of dollars in games and toys for the kids over the years. I was up in Lake Geneva with my nephews and I talked up how the store had a great selection of kites and games. The kids were excited to go. We arrived at the store with my nephews and kids (5 boys in total) about 10 minutes before closing time. As we approached, the lady saw us from inside, she walked up to the front and locked the door. Maybe because it was raining, maybe she didn’t want to deal with all the kids. Advice: if you have a store filled with kites, games and toys maybe you should hire someone who knows customer service and is happy to see kids!

As nice as the kites look displayed, it is really too bad because the people that work there are super Rude! We tried to go there on a cold march day when I’m sure they could have used the business, as every store and restaurant on Main street was empty. The sign said «no drinks» so I tried to put my newly purchased coffe away in my bag, some older lady employee rushed out to tell me that we couldn’t come in, «even if I hide my drink». I wasn’t trying to hide anything, my car was parked 3 blocks away and I had 3 small kids with me so to walk back and forth was not happening. I then told her I was putting my drink away and she said ‘I don’t care’. She lost a probable $ 100 sale and we just drove to target to spend it, as my kids were disappointed. Better manners and salesmanship is expected in clearly tourist area. I own a condo in nearby delavan and will never be back to this store. And I will tell my Chicago neighbors to shop their kites online.

This tiny little shop off the main drag on the shores of Lake Geneva will, literally, send you soaring!!!
We try to get up here at least twice a year for a long weekend. Once you’re up there hopefully you get through the main street stop light at least by the 3^rd try.
But once you do, make your way to Aerial Stunt Kites. Not only do they have and also repair some pretty amazing and innovative 3D windsocks, they also have great toys for kids, and some really pretty chimes.
They also have a nice selection of beautiful kites too. But, I personally think the windsock is «the thing». And it’s not surprising. Not only are they special (gigantic koi fish, owls, moose, flowers), as well as patriotic (any nation that seems to have a flag), but their stuff wears like iron; through repeated gale force winds, brutal winters, torrential rains, and gentle lake breezes.
For their little corner of the market, their service is great and the prices are reasonable for what you get. Nice shop!