TruGreen

I received an email from them and replied to it that I was interested. They called within ten minutes. They gave me a quote which was higher than other services had quoted me but I thought I would give them a try anyway. After I said, ok, they then told me I had to give them my credit card info. I said I did not want to do that. I said I wanted to pay when they billed me for each treatment. I told him that when he quoted prices to me he never said I had to give him a credit card and that all the other repeat purchases I make, bill me when and I pay electronically thru my bank. He said Tru Green does not do this and we could not do business. Wow.

I’ve been using them of over 10 years and in March I thought I was going to redo my backyard because of the damage done by my new dog. I called True Green and put my account on hold. Two weeks later I decided not to redo the lawn because the dog at this point would only damage it again. I called True Green and told the rep (you can never get the people who actually come out and do the work) that I wanted my service back. First the call center rep told me I had to wait for someone to come out and measure my yard to give me a quote. Sounded strange but I said okay. A week later, nothing happened, no visit, no call, no nothing. I called again and told the rep that between last Fall and this Spring my yard didn’t get any bigger so why can’t hey just reinstate my program. The call rep agreed with my logic and said okay she’d turn it over to sales. That was two weeks ago and nothing. A day or so ago I put in a request for a call back and guess what? No call back. Terrible customer service and I can never talk to anyone in the Lake Forest office unless they call me wanting to sell me some other service. I’m still waiting for a call but won’t call the call center because they are unresponsive. I can see why they’re not very highly rated on Angie’s List (the recent rating is C mostly because of responsiveness vs. the highest, which is A).