Swan Pools and Landscaping

To our friends at Swan Pools:
Debbie and I wanted to extend a heartfelt «thank you» to all of you that have helped us with this project. We absolutely love the final result. Though the project took longer than most of us thought it would take, and there were a few hiccups along the way, I cannot express enough how much Debbie and I appreciate you guys doing what was right and bending over backwards to remedy the problems/​concerns as they arose.
We are enjoying our pool very much — maybe too much. As a result of a horrible sunburn I got on Sunday I can barely walk! Thank you again, and I’m pleased to share your name with friends, family and neighbors who ask me, «Who did your pool?»
With warmest regards,
Jerry and Debbie

By the time that my husband and I met with Domie, we had already interviewed 3 contractors, and we were seriously considering selling our house and purchasing one with a pool. As property managers, we have dealt with dozens of contractors over the years, and we cringed as each pool contractor uttered the terms «unforeseen circumstances», «possible additional costs», etc. We were jaded by the time that we opened our front door to Domie. We were skeptical of his positive energy and enthusiasm. When Domie asked if we had 2 hours of time to discuss our project, we wondered why it would take so long to just show us pictures of previous projects like all the other contractors had done.
But, Domie was different. He spent time just chatting, and asking what we wanted as a family with regard to our backyard project. For example, did we want a pool for exercise, play or both? After an hour, Domie felt like a family member. Once he knew what we liked in terms of form and function, we walked around the backyard and took measurements. We wanted a pool, spa, waterfall, slide, grotto, patio, and cook area. Then, Domie sat down and started drawing up a design. Within a half hour, he brought our possible backyard project to life! The other contractors wanted us to pay a fee for this!
When we next met, Domie had specific plans drawn up, and a rough estimate of cost. Other bids came in slightly lower, but Domie guaranteed that there would be no «unforeseen circumstances costs» with Swan Pools. Domie helped us decide on the details of the project, and we had a firm bid within an hour. We never felt any sales pressure; and, after meeting the owners, we felt like we were dealing with a reputable family business. We signed a contract with Swan pools, and had approval of our HOA within a few days.
Swan pools took care of all dealings with the city, and after a few adjustments to plans due to upslope conditions, excavation began a month later. Now the clock had started on the estimated time for completion of the project. Sure enough, the excavators had difficulty, and we waited for the «unforeseen costs», BUT Swan Pools honored their promise, and WE DID NOT PAY A PENNY MORE.
Each stage of the pool building process moved swiftly forward. Domie and James (the project manager) answered our calls within a few hours, if not immediately. Domie was an advocate for making our dream a reality, he conveyed that well to the rest of the Swan Pools team, and James executed the project with great professionalism.
We had a few difficulties along the way. Our neighbor had a leak in their pool, and water was seeping into our yard at a rate enough to draw the attention of the inspectors. Cecil, one of the owners, went to our neighbor to detect a leak. His experience, demeanor and professionalism averted any uncomfortable conversations with our neighbor.
Our patio cover was our next major obstacle. Due to its length, the city wanted to have a pilaster in the middle of our patio. After 5 weeks, the city, and an additional engineer hired by Swan Pools, agreed on a plan. We were back to construction, but abysmally behind schedule. However, we are so pleased that Swan Pools fought for the original design. Yet again, no additional cost to us :-)
To our pleasant surprise, Swan Pools has not abandoned us after we made final payment. We have had 3 minor issues in the 3 months since the completion of our project, and James responded and resolved all issues.
Our dream project is a reality that far surpasses our expectations. Our backyard oasis rivals many of the outdoor pavilions and water areas that we have seen at 5 star resorts. Although the process was long and painful, Swan Pools delivers on their promise, and they truly stand by their craftsmanship. We highly recommend Swan Pools!

Swan put our pool and all landscaping in 10 years ago and after all that time we are STILL 100% satisfied. Swan you folks are the greatest. We have had NO problems with anything you did. Juan took care of all our hard scape and Gene Fields handled all our scheduling. Flawless on all aspects. After 10 years we so much enjoy our pool. Don’t waste your time with any other contractor. Swan has been around for years for a reason, they stand behind all their work and very accommodating to work with.
Thanks Swan, you guys rock.