Public Storage

Ava & Jennifer were very helpful they made sure everything was to my liking. They were friendly and very helpful. The process had a few steps they made it seem simple and answered all my questions. I’m so glad they were there to help me with my storage needs! Thanks for the great service!!!

All I have to say is best storage place ever! Jim was exceptional at customer service and made sure all of my needs were met. Would highly recommend anyone that is moving or needs storage for any reason to come here. Thank you Jim for making my moving experience the best it could be under my circumstances, you are truly a wonderful person and exceptional at what you do!

Great experience moving into the unit.

This facility is very clean and secure. Abdullah was very helpful, patient and knowledgeable in the storage units. The rest of the staff is also very friendly and willing to go out of thier way to help.

Great Facility, Great Management. Jim made everything go smoothly in a difficult time for me as well as helped me get clear on exactly what I needed in a storage unit. He remained professional and patient as I asked him, several times, to explain my rental options — my head was very cloudy with my upcoming move. I am completely satisfied with my rental choice.
I’ve been a PS Customer for 25 years and none compares with the Customer Service from Jim and Cathy at this Lake Forest facility. The cleanliness of their facility reflects their commitment to be the best.

I used this location to store my daughters belongings while they moved home from college. This location was absolutely fantastic. They showed me the various size units I was interested in and provided me with accurate pricing with no deceptions in any way. They explained the promotion rate to me and made sure I understood it. Both Jim and Cathy helped me and their customer service was exceptional. I previously looked at other placed but chose this location because I felt comfortable with them and the security of the facility. They made everything go so smooth and as easy as possible for me for were always so accommodating to me. Would highly recommend this location!

Be careful when moving into any Public Storage facility. They will not tell you that the price you pay when you move in is a promotional rate, and that every six months your rate will increase by almost 20%.
Other than that, this facility is very clean and I would recommend this particular location.

This place is amazing ! A and Cathy where both working when I arrived and they made this super easy and hassle free. I’ve never rented a storage before and they made me feel reassured about picking the correct unit. They were awesome! I would rent from here again.

I must tell you — probably the absolute best customer service I’ve ever had from a storage location and some of the best I’ve received in general, ever. Jim and Steve were wonderfully helpful and have a fantastic attitude. I couldn’t be more pleased being an customer here!!! I will recommend anyone I know looking for a unit to go the Public Storage on Cooks Bay Drive in Lake Forest. Thanks again Jim & Steve!

I give this Public Storage high marks! Jim was especially polite, professional and friendly. We found this location when we needed a place to store our brand new RV. I will recommend this facility to any of my family and friend looking for a clean safe place to store their belongings.

We have been using this location for our businesses storing some packaging material.
Abdullah really goes the extra mile for customers.
I had left some pallets out and he helped me move them. Always accommodating and helpful!

The place I moved into doesn’t have a whole lot of room for my collections of «stuff» so before moving in, I decided to shop around for a storage unit. I don’t have a whole lot with no furniture to be stored. There are multiple places located near my new place so it was easy to shop around and I found that Public Storage had the best deal for the 5 X 5 unit I needed. I reserved the unit online and within the hour, I got the confirmation call from the location manager and made my appointment for 2. I got there almost an hour early but Ava, the woman who greeted me, didn’t hesitate to help me. She was courteous and friendly and showed me the unit before I had to give her my payment. The unit had enough space for the items I was going to store so we headed back to the office to finish the deal.
While I don’t find this as a negative because I was expecting it, I am going to mention it just in case this is the first time you are renting out a storage unit… The price you are quoted online is not the price you are going to pay. There are several fees that are not mentioned initially like the lock fee and the insurance fee. Be prepared to spend more than what you are quoted if you make the reservation online. My original online quote did not include either fee and ti ended up costing me about $ 40 more at the location. These fees are unavoidable so be prepared. Also the insurance fee is something that is added on monthly.
That being said though, the storage unit availability hours are great. Plenty of lighting everywhere, including inside the smaller unit building. Security is good with the need for a code to get to the floor of your unit along with the key. Staff is friendly and knowledgeable. I would recommend this facility to anyone in the area.
*EDIT — I am changing the rating to 3 stars because I was asked to answer a survey, write a review on Unilocal,as well another site called Trustpilot. I didn’t have an account for that last site but one was created for me when I submitted what I thought was just another survey. Now I have an account for some site I am never going to visit but sure as **ll will be getting emails from until the end of time because their emails don’t have an unsubscribed option. Good job, Public Storage marketing for sending my information to another Bull***t site that it is going to be a pain to get rid of.

I was expecting to write a 5 star review for this place, but unfortunately it’s a 3 star for one reason which I will get to. The service was great, the place is clean and organized and facility is in good working order. The problem I have is with their business practices. I have one storage unit and added a second storage unit when the first large one was filled. Unfortunately i got a new customer administration fee tacked on to the second unit even though i am an existing customer. So I asked for the new customer special and was turned down because i was an existing customer??? I wish they would make up their minds. This is more of a corporate problem and their business practices and not the branch itself. Hopefully they will change their policy in the future. I paid additional fees and I’m ok with that. It was just the new customer fee on top of that which didn’t sit well with me.

After booking a reservation online, I received a call from Ava. A very pleasant lady, who wanted to coordinate my time with the staff to set up a time to see the storage and complete paper work. She was helpful and courteous. The next day, Sitara greeted me and toured me around the facility to my storage room. She was straightforward, professional and has excellent customer service. This is my first time at public storage, and I am impressed with their service. Highly recommend this business in lake forest.

It is a nice quiet storage place. This is important to me as I have been to others where it was impossible to park near your unit due to so many people accessing their spaces. The staff seem pleasant enough, I mostly deal with Abdullah. After being there 4 months or so, my rent went up $ 10. What are you going to do. .. It’s South Orange County.

Great experience! Because of the economy had to moved in with a friend. Great location easy in and out Abdullah always does a great job my belongings were safe and sound.

Great experience! Moved in with my girlfriend and not enough room for both of our stuff. Jon did a great job of explaining the contract, timelines and tour of the facility. We left with no unanswered questions and we feel that our belongings will be safe.

Awesome! Location, Ashley was GREAT! Her service ensure that I will rent at this location for Sure.
Thanks,
Ashley
C

Great $ 1 move-​in deal. Called first and received super friendly and helpful service giving me prices and size options. When I went in today to rent, Abdullah was very professional, patient and helpful. This place is clean and spacious, security cameras and open every day of the year. The people who helped me on the phone and in person were knowledgeable and their experience helped me decide which size to go with. Highly recommended.

Very professional, friendly, polite and helpful!
facility clean, secure, easily accessible.
Frances was very accommodating as we arrived earlier than scheduled check in.
Carts available to transfer into storage units.
Units and grounds Very clean. Security system of cameras and code access.
If needed office has packing supplies available.
Very helpful in the decision to what size I unit would be best.