Petco

Beyond upset with this location. I dropped my two dogs here yesterday, 3÷12÷16, for a regular wash and cut. I arrived five minutes late and instantly they told me that other dogs got there before me and that it would be 4 hours I said fine no problem I understand even though I was a little annoyed because really 5 minutes?
I have a 15 lb. Maltipoo with short curly hair and a 5 lb Teacup Maltese with long wavy hair. Both of them were a little overdue for a groom and I’ll admit the little one was a little bit matted. However, it wasn’t anything that couldn’t be cut or fixed because I brush her at my house at least twice a week so the few knots that she had could have been easily brushed out with care and patience but apparently this groomer disagreed because of course it’s easier and quicker to just grab the buzzer and shave. Amber, the manager, right away says oh wow she is very matted it’s going to be $ 70 and we have to shave her. I said no, if that’s the case I’ll take her elsewhere to someone who will take the time to brush her out because I don’t want my dog to be completely bald and cold so she says no no no ok we will save as much hair as possible and I promise to leave at least 2 inches. Keep in mind that my other dog was NOT matted and she even clarified that his price would be $ 40.
Six hours go by. No one calls me for my dogs so of course I get a little worried because it never takes that long so I call to see if they’re ready for pick up she says no not yet you were late so we had to start on other dogs before yours… That immediately ticked me off because I was only late by 5 minutes! Whatever, while on the phone I asked Amber if she was able to groom my little dog without a problem she tells me «No we couldn’t save any hair and had to shave her completely.» This really upset me because she’s such a tiny dog and is always cold and trembling so I like to keep her hair medium-​long. I told her that wasn’t what we agreed on she said she would leave 2 inches then she started being very rude saying word for word «well maybe if you brushed your dog every single day then I wouldn’t have had to shave her because she was extremely matted I couldn’t even put a surgical tool through her knots it was almost like she had dreds and we have to do what’s in the best interest and safety of the dog!» I was shocked at the disrespect and rudeness of a manager especially.
WHOAAAAA that really pissed me the f*** off !!! Are you implying that I neglect my pets I told her and of course she got defensive but continued to be rude. At this point I was infuriated and went to go pick up my dogs when I get there my other dog was also completely shaved!!! He didn’t even have long hair to begin with he was 110% NOT MATTED in any way I simply wanted a trim for him! They were charging me $ 140 for shaving off both my dogs. Absolutely ridiculous. I was very very upset to the verge of crying over this my dogs are my babies, they are family, and I know that it’s just hair and it’ll grow back but they were charging me all this money and I was not satisfied or happy and both of my dogs looked scared and cold! They wouldn’t stop trembling with their bare pink skin out to the open.
Then, the cherry on top of it all, Amber the manager comes out and tells me «you know what I don’t appreciate to have customer relationships when you’re not satisfied so don’t pay we don’t want your money or your services any longer we would appreciate it if you don’t return.» My mouth dropped… I’ve been bringing my dogs here for over a year, I’ve NEVER had a problem with any of the other groomers, and now the manager who I expected to be at least a little apologetic and sympathetic towards my disappointment and dissatisfaction has BANNED ME! I had no words for her I took my dogs and walked out. I did not pay her one cent.
Not one apology, not one explanation, nothing and of course there was no one else to speak to because she was the manager! I am more then glad to have gotten banned I was never going to return anyway!
If you care about your animal and want others to treat them like family when they’re out of your care then this Petco location is most definitely the wrong place to drop them off !!! Worst experience of my life.

Wow, had my dog groomed here today and the Grooming Manager, Amber was beyond rude to me. When I confronted her she denied what she had done and then told me she was sorry I felt that way. I will never go here again, for anything. I will be taking my business to a company that respects and values their customers, not that talks back and is condescending.
Left a complaint with corporate too. With all the options that are out there, I don’t need to spend my money at a place that doesn’t have respectful «managers».
Update — The manager called me and was very understanding of the situation and why I was so upset. He was very friendly and assured me that it would not happen again should I chose to return and that things would be handled on his side. His follow through was very good and he was true to his word. I was given a gift card for my troubles, which was nice.

We we come to this Petco frequently because they always have the kitty food and fish food that we require for our pets. Today we came in and bought a new fish tank and aquarium set up. We really appreciated the assistance that Benito provided us from the differences in the fish tanks to assisting us with the color choice of our rocks — very very helpful and would highly recommend visiting with Benito in the fish store again! As an added bonus, the cashier was able to assist us with a coupon for 10% off and that just made our day!

I am a loyal customer, and yes I have to turn into the plaza across from it to turn around and go back out to get into the plaza this petco is in (which is way quicker than typing) but is ALWAYS WORTH IT. I’m always greeted by anyone working there right when I walk in. It’s a love/​hate relationship when it comes to spending my paychecks on my pets because I love spoiling them (my wallet just hates it).
But whoever helps me ends up always reminding me why I will always bring my money here. I just made bank in tips the other night so decided it was time to get my beardie a bigger tank. This tank was shockingly priced at just $ 60! Made by Zilla, 36×18×17, so if you know your stuff, you can understand this is a .
Just as I was realizing I should have brought someone with me because I’m 5’3 and 110 lbs, a great employee, Jacob, asked if I needed help. He helped by picking up the entire tank and asked if I needed anything else, which I had already grabbed frozen rats for my snake and frog and crickets for my beardie. He checked me out, and then took the tank to my car with me and put the entire tank into my small coupe!!! If you go here, Jacob is your man! Petco, please give him a raise or a promotion because you better not loose him!!!

Clean, well stocked, easy to find different products.

Normally I come to this Petco to pick up supplies for my cats every other week. I have never run in to any trouble until I decided to start looking to buy a tank for fish.
After a few days of initial research, I decided to come in to the store. I spent some time looking in the fish section for fun just to see the fish. Then after the 3^rd or 4^th time of the fish man coming over to ask me if I needed help, I decided to ask a question (big mistake). I asked a simple question of, «What tank that you carry do you recommend? Also, do you recommend different tanks based of of fresh water and salt?». Since I hadn’t decided on a tank, I thought it would be great to get advice from someone who sells them. However, he did not provide me with an answer… Instead he decided to talk down to me about how I would have to spend a lot of time and money on this, that it wasn’t for beginners, and that I probably couldn’t afford it. Really?! How dare you assume and decide I am a child that can’t afford it. So I gathered the patience and decided to ask my question again. Once more, he repeated everything he had just told me with out giving me any answer. Then one last time I asked, «Yes, but what tank do you recommend?», and of course he answered the same way. Since I was not getting any answers I decided it was time to leave. So I told him, «I do not need someone to talk down to me when I want to purchase something, goodbye». You would think that would be the end of it, but no. He then decided to follow me!!! He harassed me all the way to the cat section asking me, «How did I not answer your question, you did not ask me a question?!». I kept telling him to back off, but he did not. After gathering the stuff I needed for my cats, I went to report him. Too bad the staff seem afraid of him and can’t do anything.
I will never shop here again, thank goodness PetSmart is right up the street from them! A few day later I spent $ 200 with PetSmart for my basics to start my aquarium.

Benito the expert fish man!!! and turtle expert. Took his time to help me, Did not rush me, gave me some pointers, Suggested what not to BUY! Super nice and friendly man! He really took pride in his work. You can tell he gives 110%. Will drive the extra mile for this pet store. Prices are okay keep tabs on sales! Moss balls for $ 3.50 !!! and huge asa baseball!!! compared to 8.99!!! Pet smart only if Im desperate. The one down El toro with the rehoming dog lady bugs me… Really? 300 bucks to «adopt «? and they stink!!! Animal shelter peeps … and

I took my dog here twice to get him groomed and I had the worst experience. Both times they didn’t wash off the shampoo and my dog had hives all over his body for almost a month.

I like this store. I wish there were more Petco’s around but they seem to be closing. They have a huge selection of pet food. I recently had to change my dog’s diet and needed to added some supplements to his diet. The staff were very knowledge and helped me pick out the appropriate vitamins for my dog. Also, I love adoption days! I am a sucker for animals… if I had a farm, I would adopt them ALL!

Worse petco ever I have been to other petcos and this one is the worse they won’t take any coupons I brought in my rewards to use and they said it was fake a got it off an app when I didn’t I got it in my email that sent me to there site to print my $ 5 rewards that you get for every $ 100 you spend and they said to come in the next day to talk to the manager and I did and no manager do not go to this petco if you have coupons just take your coupons to a different one or go to petsmart they will take petco coupons never go back to that petco again I went several times trying to get a manager and the manager is never just this mean old lady how thinks every petco coupon is from an app if it was it would been on my phone and not printed out

We are so impressed with this store’s customer service, compassion, and willingness to help everyone that walks in! Patricia, Mike, Pete and all of the wonderful staff including the groomers are so kind to our animals, we feel like family! Thank you for everything!

This store always looks really grungy looking. Their reptile section never looks like it is taken care of. Almost all of the snakes have shed stuck to them, which is a terrible for their health. But they do have some decent prices and their $ 1/​gallon sale is a great deal.

Always what you get out of one store is all depends on the management !
It was my first time shopping in this location ! Oh i felt so welcome ! I havent had such a welcome feelings in any other stores ! The manager personally helped me to find what i want with great knowledge !
My experience was priceless ! And at the end Chodd at the register just wrapped it up perfectly and gave lots of love to my Chico. Thank you all and this store is the only one i will go to !

I recently enrolled my american bulldog dog Mel in the training course offered here. It was about $ 100 for 6 classes. Varda was our trainer and wow, is she amazing. She is so good with dogs and so helpful. We wanted to focus on leash training so that we could actually enjoy walking our dog. She taught us all we needed to know and now my pup is wonderful on a leash! So thankful for Varda! The staff is also friendly and they have great stock including a clearance section in the front of the store that is filled with great deals.

Their groomers are nice and do a good job. The store is in the older side, but the staff is way better than the shiny new petsmart across the street. They are always good with my dogs when I bring them in and get them done quickly.

Love this store and the staff! They always recognize my dog and I when we come in and are always friendly. Yes it’s an older building but so is that entire area of lake forest. The grooming center is great too my dog is a hyper difficult one and she did fine there which is rare for her.

I walked into the bird enclosure one day and heard a loud CRUNCH! I thought I stepped on a bird seed but my brother was the one who looked down and said «That’s not bird food, look!!! You just killed it» and I was confused until I looked down. I KILLED A COCKROACH.
Never coming back here. That is disgusting. This building is disgusting and needs some major renovations. The only good thing about this place is the employees are nice and they had some awesome stuff in the clearance section. Not coming back here for fear of what lurks…

It’s hard to find a place that will trim cats nails. Especially when your cat is «difficult». Ashley is absolutely AMAZING. My cat Friendly (not so much) is not one to allow anyone to touch her paws let alone trim her nails. Ashley was done in less than a minute, held her without «man handing» and kept the whole experience to a minimum (less traumatic for Friendly). We are customers for life!!!

I called and spoke to a rep named Pete, he was extremely helpful went back did a stock check then let me pay over the phone so someone else could pick it up while i was at work. I want to thank the rep at petco for providing excellent service!

Not much to say… Old store. Should prob be 2 stars just for that, buuuut– SUPER HELPFUL employees boost this chain relic to up to a respectable 3 stars.
I was in a hurry. The first person that saw me was en route to the front and couldn’t help me, but he promised me help. I blew it off and figured I was on my own. 2 seconds later, I had help!
Thanks Petco!