Nelson Moving & Storage

Absolutely on the mark. Chapman promised it would be a great move, and he delivered! The crew was friendly and fun, and didn’t mess around. I used the same mover for 8 straight moves… I am very glad I switched to Nelson. When you are good, you are good. They are good.

I researched several moving companies when preparing for our cross-​country move from Orange County, California. I ultimately asked three companies for an in-​home estimate. We had a rough idea of what we thought the weight of our stuff should be since we had just moved our things to California in the last couple years (although in 2 different rounds of moving). The other two estimates were just crazy high, and I didn’t think their representatives acted that much like they really cared whether they were selected to help us with our move. However, Gust Nelson was friendly and immediately gave me the impression that he wanted our business and wanted us to have a positive experience. Obviously that was very important as a first impression of Nelson Moving.
Chapman Nelson assisted me with the contract and making the specific arrangements. With our cross-​country move, we were not yet sure exactly where our house would be or when we would close on a house purchase and when we would be able to move in. Chapman was very patient and helpful as I asked more questions or requested more modifications to our arrangements. Ultimately, we thought we were going to need to have our stuff stored for a couple weeks before being delivered to Massachusetts, and we made arrangements with Chapman to do so. However, we then unexpectedly found out we could move our stuff into our new house sooner than the close date, and we then didn’t need the storage. Chapman did everything he could to find a way to remove the storage from our arrangements to avoid the time and money it would take. He wasn’t able to find a way to cancel the storage due to availability of moving various loads across the country. I completely understood, so I thanked him for his efforts and let it go. However, a few days later, I got a call from Chapman that he had found a way to cancel the storage and have our possessions moved directly from Orange County to our new home in Massachusetts, saving us the time and money for storage. I was thrilled that he had continued to try to find a way, ultimately with success, to make this change in our arrangements.
The driver showed up timely on the day of our move, and he was professional and friendly throughout, as were the other two movers who came with him. They were careful with our possessions and the home we were leaving. I was very impressed with the job they did and how they worked hard to treat our things with care. For delivery, the driver called a day in advance, and the items were available to be delievered a day or two sooner than we had even expected, which was completely fine in our situation. The driver and the helpers for delivery were also professional and friendly.
From our experience with this move, I give Nelson Moving the highest review I possibly can.

Great company and people to work with. Everything was boxed well — and unloaded into our storage facility with care. Of all of our stuff, only my sewing machine broke. We have used them twice already for cross country moves because we like their business that much!

Moving a business office with many pieces of furniture, file cabinets and computers is never an easy task. I know because I have done so four times over my professional career. My most recent move was performed by Nelson Moving & Storage, and I found them to be dependable, timely, helpful and very reasonably priced. My move could not have gone smoother! They arrived when they said that they would, packed what needed to be packed and performed the move and delivery of all items safely and on time and as they promised. It was a very positive experience! Thank you for the great move.
Ralph A

Let’s just say moving has never been easier. I am quite the «do it yourself» kind of girl so when I decided to hire a moving company it was a big step. Chapman was extremely helpful in making the process seamless. His staff was professional and did not let me help AT ALL, even though I kept trying to move something here and there. I sat back, relaxed and within a few hours I was comfortably in my new home with almost all of my furniture set up.
This recent move was hands down the most easy, stress-​free move I’ve ever had. I will continue to use Nelson North American and recommend them to my friends — some who have already used them and also have glowing reviews about their professionalism, courteous staff and reasonable rates.
If you want to put the responsibility and energy of moving on someone else while you enjoy relocating to your new home these are your guys!

I agree with Nancy B review on 8÷20÷15 — no ethics or integrity. Chapman quoted us a fixed price, then when our belongings arrived at the destination, the company tried to get more money from us. These guys are only agents for a large holding company called Sirva that owns Allied, North American and others. Luke no longer works there, which is a good thing because he is one the most unethical, don’t care what the customer thinks or wants people I’ve ever dealt with. Steer clear of these guys.

We moved across country last week. We had received quotes from several major moving companies and ended up choosing Nelson North American for several reasons. The first was their price. They offered the best price for the move, which was important since we were moving a 5 bedroom house and storage unit so we had a lot of things. Even after loading, when they had to adjust the price to a larger load, which we were expecting, it was far less than I thought it would be. I had a total amount and was able to get a cashier’s check made out to be given at unloading. Second, they were very flexible on the pickup and drop off date. We were coordinating a lot of things with this move and they had no problem picking up and dropping off on our requested dates, dates that worked to our schedule. None of the other movers would do that. Third, and we didn’t know this at the time of scheduling, but the movers themselves were amazing. Wagner, the man in charge, and his team, were incredible. They were in very friendly and efficient and made our family very comfortable that we had a great team taking our items across country. Even when they dropped off they were friendly, to the point you could almost consider them friends.
We couldn’t have been more happy and satisfied with this company, especially dealing with the stress of a cross country move. Thank you Nelson North American.

I’ve moved several times in my life — but I haven’t ever entrusted a van line on my own. I’ve usually been part of a corporate relocation. I did some checking around with other large van lines and, after Gust came over and did my in-​house estimate, I was impressed with Nelson. My move was from Irvine to Austin, TX in late May. Greg, the local driver, and his partner arrived on time and took great care in loading and packing the few things necessary, namely pictures and crating a glass top. All made it to Austin without any damage. I needed a few wardrobe boxes and they brought them. I needed some things done last minute, including having to go get my bike from the shop and have it loaded — they waited and took care of it. Luke worked the estimate and sent it by email for signature — worked smoothly. Martin, the long-​haul driver, called me two days in advance to let me know when to expect him (which was great because it was between two days of torrential rains and flooding in the area!). He answered his cellphone when I called to confirm he was going to make it as he stated because of the rain. Martin did need to get local assistance for the move, and a gentleman named Dan, who was not a day laborer but worked for a local North American agent, came and helped unload (great job, Martin and Dan!). I was able to use a card for it all — yes, I paid up front for the moving services, including the unloading on the Austin end, but I had confidence through the Unilocal reviews as well as the BBB and DoT that Nelson was it! No problems here. Great job, Gust!

I used them for their certified public scale. California DMV required a weight certification for a truck I purchased from out of state.
Here’s my breakdown:
TIP: Bring cash, as that’s all they seem to accept.
GOOD 1: Easy to get to.
GOOD 2: The price was very reasonable. I paid $ 25 for the certified weightmaster certificate.
BAD 1: The staff wasn’t even remotely warm or fuzzy. It was very much a cold «what do you need» type of experience. I’m not looking to find new friends when visiting a business but I would expect a smile and happy attitude.
BAD 2: They only take cash for some reason. No debit, no credit card, no checks, straight up 1960’s cash only technology in this place.
Overall, if you need something like a vehicle weighed then this place gets the job done. I can’t comment on anything else.

I chose Nelson North American to pack up and move my household goods after interviewing three other moving companies. Gust Nelson was very helpful and answered all my questions during the appointment and via texting afterwards, and his son Chapman was equally as helpful during the run up to the move. In fact, everyone I dealt with at the company, including the people who did the actually packing and moving, were friendly and very professional, and went out of their way to help me. A big thank you to Nelson North American.

Nelson North American is all about customer service. I have personally used their service and I have referred them to family and friends over the last 15 years. I couldn’t ask for a more reliable, professional and friendly moving experience. They get the job done with care and efficiency. Simply put, I think they are the best at what they do.

They were cost efficient, on time, friendly and careful. Everything you’d need in a moving company. They packed out the house quickly but safely and in a very organized way. We would definitely recommend AND use this moving company again!

This is a long overdue review. I moved May, 2014, I originally had a contract with another moving company. I usually do my homework before signing on the dotted line, but because this move was sudden, it completely slipped my mind. After realizing my mistake, I asked around, and my husband’s co-​worker mentioned Nelson North American to us. I Unilocaled them and they had good reviews, so I called them. Here is my experience with them:
The minute I called, I was greeted warmly and made an appointment. The appointment was scheduled for a Monday between 12 – 1230, but at 1230, no one showed up. I called the company and there had been a mix-​up. They immediately apologized and and sent someone right away (not many people do this anymore… this was one of the first positive signs). Gust Nelson came within 45 minutes and he is one of the nicest guys. He was very straight forward with me, and gave me an estimate. He informed me that the move would not cost anymore than the estimate he gave me. That was very reassuring.
On move day, the big van arrived and three movers came. They were very punctual, and very professional. They moved my stuff with care and was not careless with anything. When they delivered, they arrived on time and was amazing.
Here is why I give them 5 stars. Chapman Nelson was very accessible and worked with me on pick up date and delivery date. I was very particular about the dates (i’m a planner and do not like things up in the air), and he worked with me to ensure that my stuff was being delivered on time. We moved from a 4 bedroom house in Orange County, CA, to a 4 bedroom house in Chandler, AZ. As for the price, they were actually the lowest estimate that I received. Even if they weren’t the lowest, I would have used them after my initial encounter with Gust Nelson. They were so good that I recommended them to another friend (I usually don’t do that). I wish they had an office here in Arizona so that if we need to move again, we can use them! I cannot re-​iterate enough how professional, and amazing they were.

They were all nice and accommodating on the first phone call to them. Quoted a rate of $ 90 /​hour with a 4 hour minimum. I told them the size of our house, and they said 4 hours should be plenty.
A guy came to our house to review, and the quote doubled! Added a «gas» fee that was not discussed & doubled the amount of time. We only have furniture to move. No closets, no boxes, just furniture. When I called back to ask why, the guy got indignant that I would question them.
My strong recommendation is to not use this «bait and switch» mover.

Moving can be so stressful — putting your life in boxes and entrusting your precious possessions to strangers. Unfortunately, I have experienced a few of those agonizing and nasty moves. But, I have had a couple of moves with Nelson North American (office and home) and they are the BEST. Prompt, polite, efficient, cautious and well-​prepared. I was surprised at how many movers showed up on move day! But that meant the job went faster, which made it easier on us. The team lead, Gary, was extremely professional and courteous. They were neatly dressed and well-​groomed and were able to figure out some tough situations regarding getting large furniture in and out. And, for our office move, it even came in under the estimate! All great surprises. While I hope to never move again, if I had to, I would definitely use Nelson… and recommend them highly to others!

Used Nelson Moving and Storage when we sold our Irvine home and retired to South Carolina. We had lived in our 4 bedroom, 2700 sq ft home for 30 years. The cost was exactly as estimated. The packers arrived as scheduled and spent 2 days packing followed by a day to load. They left the house in great shape, cleaned up after themselves and left me my vac cleaner until the very last minute.
The furniture went onto the truck and the cargo was stored for six weeks — never unloaded, but stored as originally packed. We were told they have 62 carriers so our belongings would not get unpacked — great! less handling, less to go wrong.
Six weeks later the driver and second showed up in SC with two locals to unload the truck. Everything went like clockwork. Over 100 boxes and furniture were unloaded in a little over half a day. Everything is accounted for and only one small dish is broken. that handle was probably cracked to begin with. Spoke to a neighbor who moved in from New Jersey at the same time … she thought her movers had done great. only 2 broken lamps and the foot on the sofa snapped.
I recommend Nelson Moving without hesitation. They kept in touch during the move, both Chapman and the driver called for instructions and updates. Great !! Service. Amazing, especially the bonus when they came in 20% under two other bids we received — Thank you, Gutz and Chapman. You guys run a great organization.

I had Mr. Nelson come to my house, and he gave me the best price in town. I give the company an A+.
Tony R.

They were the best price out of three quotes, it was a not to exceed price, I received a couple of confirmation calls from our assign specialist.
The 4 movers showed up on time, with two trucks; they were fun, worked hard, finished an hour early, had a great sense of space pack containers well, everything is going into storage. They Saran-​wrapped our furniture and art work was wrapped like a baby.
They were very courteous and made this experience very pleasant. When I signed the bill, there weren’t any hidden charges. What they told me was what I was charged. I’ll definitely be calling Nelson again! Mike L. and Martha B.

I have moved with this company MANY times. I have recommended them to friends and colleagues as well! No more after my last move. This was the first move that was not handled by Gust and Jean. My move this time around was handled by Chapman which made me nervous to start because I had never worked with him before. After I signed the contract and faxed it back to Chapman, I phoned to ask if I should increase my coverage as this is a cross country move. He said «all of my things will be in good hands and since I had already returned the signed contract (6 minutes ago) I cannot make any changes.
Long story short, their moving guys showed up in Manhattan in a beat up UHAUL, scratched up my wood floors because they refused to cover them after I asked several times and literally left all my furniture in heaps around my apartment. They had disassembled things that I didn’t even know could be taken apart and LEFT it that way! The movers were honestly the rudest, slowest and the most unprofessional have ever encountered and I have moved a lot! They should have sent 4 guys not 2! I had to take my business suit off and help them carry if I wanted items in my apartment before the following Tuesday.
When I contacted Nelson and North American with pictures documenting everything they ruined or lost… did I mention several items of mine were lost also? Nelson basically washed their hands of responsibility immediately. North American sent me a minuscule check to fix my floors and a whopping 24.00 for a 600 end table they ruined. As far as all the items they lost? I had to eat those.
When I read their «professional conduct» note on their website… I still get a huge laugh. I cannot figure out what company they are writing about, certainly not either of these!!! HORRIBLE, HORRIBLE experience.

I’ve moved what averages to be once a year for every year I’ve lived in OC. Being the cheapie that I am, we’ve always moved ourselves.
This time around, we were moving from a 3^rd-​floor unit, and the thought of trying to haul anything down those stairs was out of the question. Yup. it was time to hire actual movers.
I’m so glad we did!
I was referred to Nelson by someone at work. She said they are the movers for our company, and that I would get a discount for being an employee. Not sure if I got a discount, but the rate was $ 85/​hr for 2 guys and a 4-​hour minimum plus $ 25 fuel charge. The lady I talked to also made it very clear they don’t hire people off the street.
Anyway, Nelson did NOT let me down! The movers came in the timeframe I was told and finished moving our crap in under 4 hours. They Saran-​wrapped our crappy Ikea furniture and laid down the shrink wrap on the floor of our new place. I also got 4 FREE wardrobe boxes to use, which was nice. The other place I had gotten an estimate for was gonna charge me for that.
They were very courteous and made this experience very pleasant. When I signed the bill, there weren’t any hidden charges. What they told me was what I was charged. The next time I move (for the umpteeth time), I’ll definitely be calling Nelson again!