N Allen & Associates, Inc

The office is not technically advanced and won’t take ownership for mistakes, although to their credit, they only made one major mistake worth thousands of $$$s in the three years I worked with them.
I have used Nancy for my taxes for a few years but I recently received a letter from the IRS for an assessment on my 2012 taxes. After some investigation, I found that Nancy had filed my taxes, but excluded income from one of my w2s, which I had sent to Nancy and Dede on multiple occasions.
It took forever on the phone explaining basic outlook functionality to help the office staff find my email with the missing info (they FIRST denied that I ever sent it to them, but how would they do my taxes without my files?). After acknowledging they made a mistake, they tried to blame me for not noticing the mistake in my taxes when they sent me the final version (the reason I pay someone to do my taxes is because I’m not an expert). I don’t pay myself to do my taxes.
They also tried to charge me for the refiling fee to correct their mistake, but later offered to do it for free. THANKS!
Looking back, there are many other times occurrences that should have sent me running. Nancy may have bad eyesight, which isn’t a problem, but when I sent over an excel sheet of expenses, the office staff kept asking me fit the excel sheet on one page, since they were changing the view size to 300%+. I explained over the phone how to resize the view on an excel sheet, but I ended up having to send over a PDF with everything one page. These are basic Microsoft Office skills that I hope any office staff would have.
Currently, I have an IRS penalty of thousands of dollars, and after requesting they cover the penalty with no response, they offered to pay half, by their logic I was half at fault. That’s not someone I want to do business with.
I originally felt like leaving one star, but two of three years they did my taxes I didn’t have major assesments, so I gave them two.

I have been using the services of Nancy and her team at N. Allen & Associates, Inc. for MANY years now, and have been consistently pleased with the results. I am the worst procrastinator on the planet when it comes to doing my taxes, and they are always so patient and helpful. I also recently launched a small business, and Bob Dickson was a super-​star in pointing me in the right direction for the financial component. I happily recommend them to anyone in need of high quality accountants at a reasonable price!