MASTER AUTO CENTER

Worst service. They serviced AC compressor and permanently spoiled it. Charged me for replacement. After replacing, screwed up Steering Hydrolic pump. Steering making lot of noise while turning. Money minded guys. I never ever go here.

Forced by the Unilocal system to «Select a star» and there’s no option for negative ratings, which there should be!!!
For all reading this review, please note this should/​would be a NEGATIVE 10,000 STARS!!!
Liars, cheats, AND slimey disgusting losers, in my opinion.
I have close friends who own (ed) Kenny’s Auto Upolstry in Mission Viejo, and recently elected to close their family owned and operated business after nearly 40 years ia successful business, trusted by many of the high-​end Auto Dealerships in this area and across this great nation, only to find out these SOB’s are «hijacking» former and new customers. If that’s what they have to do to try to sustain their business, which based on other Unilocal reviews is apparently strugging somebody or State Agency should shut them down ASAP.
Their slimy pracitces clearly speak to THEIR LACK OF honesty and integrity.
Not I, nor anyone I know, nor any one my friends, family or acquaintences, both physical and virtual (Facebook, Twitter, or any/​all other social media conncetions) will ever do business with people or a business with such a blatant lack of character, AND I ask that all of the abovce spread the word.
The below is a quote from the prior, retired family owners who uncovered this deceiptful practice:
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It has been brought to our attention that there is someone in the area who has been impersonating Kenny’s Auto Upholstery. We are no longer associated with anyone in the southern California area and would love to find out who this is. If you have any information please contact us via this face book page so that we can see to it that they are stopped. Thank you!
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GOTCHA!
It is Master Auto Repair in Lake Forest that is trying to pass themselves off as having any association with Kenny’s. They now have our telephone number. When they answer the phone there is NO indication from them that they’re hijacking you to there place. Check them out on Unilocal etc. Unscrupulous scoundrels according to quite a few of there previous customers. DON“T LET THEM GET YOU TOO! For what it is worth I will be reporting them to the California Department of Automotive Repair and the BBB. I doubt they will do anything but I’ll at least make as much noise as I can. Blast this out to anyone who may be burned by these SOB’s! Unbelievable…
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YOU’VE BEEN WARNED!!!

WARNING! DO NOT TAKE YOUR CAR THERE!!! they probably tell you lies from the beginning, and charge you for something they can’t do. In the beginning they pretend they had fixed it and we payed 100 $ and told us to buy a new battery witch we did for 100 $, but it didn’t work so I took it again there, they had it for 2 weeks we came 5 times to pick it up, they told us to come next day every single time. Couldn’t fix it but we had already paid them 100 $ cash, which I didn’t get back, so now I have unfixed generator, I need to take somewhere and pay again. I had to give them 1 star, one to many so I could post this

I have gone to Master Auto Center for the last few years for smog checks. They are always quick and friendly. I’ve never had a problem and they usually have a coupon.

This place should be closed down!!!
Please please please do not take your car here worst place ever I’m about to take him to court that’s how bad it is I even called the BBB Better Business Bureau that’s how bad it is it’s ridiculous. I paid him almost $ 4,000 and it looks ugly all he wants is money money money and he doesn’t even do his job right I would never recommend this place for anybody please if you read this I beg you do not leave your car here he even promised me it would be done in one week it took him almost three weeks and it still wasn’t even done please do not waste your time here I really am taking him to small claims court he is so full of shit. Fuck you Karim that’s the owner see you at court. I wish I could add pictures of the horrible job he did

thieves thieves thieves
these guys will tell you something is wrong with your car even though theres is nothing wrong. they know how to mess with the computers to give invalid reads. i went in for an oil change and he tried to get me to replace the rear differentials lol ive taken it to two other places by where i lived in rancho santa margarita and they laughed in my face when i asked if they thought the differentials should be replaced. karim is shady and has no business ethics. how else do you get an f rating with the bbb? you can also tell that most of the good comments on here were written by the same person.

Update… I have filed a complaint with the California department or automotive repair. They are looking into getting me a refund and fining this wretched establishment. This place is a joke. Don’t bring your car here ever. Terrible people.

THIS SHOP SHOULD BE CLOSED!!! BEWARE!!! I had taken my car for a smog for registration and to make a long story short; it failed… Not only did it fail but guess what, now my check engine light is on (mind you, I had absolutely no problem with it before). Repairs were close to $ 1,000!!! SERIOUSLY!!! The owner tried to fast talk me and had the audacity to be extremely rude and nasty with me when I told him that I wanted a second opinion. Because I am a woman, I felt that he was trying to bully me into keeping my car there. I had asked for my keys several times and in return he kept telling me that he needs to fix it or I won’t be able to renew my registration. Ultimately after becoming so irritated and they saw that I was not going to dish out anymore money, he gave me my keys.
I then drove all the way to Riverside to the only mechanic I know to drop off my car (thinking that it will take a few days to figure out what’s wrong and what needs to get fixed). Not even 24 hours later he called me back to let me know that my car passed smog and that some sensors were jacked with intentionally to make it fail smog. Wow!!! I will find out now how I can get these people business license revoked because they are a SCAM!!! I’m so thankful at least that I had sense to get a second opinion. PLEASE LADIES AND/​OR GENTLEMAN… THEY ARE A SCAM!!! FIND ANYWHERE ELSE BUT HERE!!!

I noticed the one star reviews and felt obliged to write this review. I have taken my 2004 Ford Taurus to Mr. Karim several times from smug check to total engine rebuild for the past 7 years and in all occasions received excellent quality service on time with fair and often below market rate pricing. My vehicle now has 180,000 miles on it and drives like a new car. Automobile owners are often emotional about their vehicles breakdown and repairs. It is none of Master Auto Center’s fault but the manufacturer or how the vehicle was used or abused. It is not fair to vent frustration on Mr. Karim and his team. In fact when my vehicle needs service I take time and sit at the center’s room and reflect on my choices. What I know is the feedback I receive from Mr. Karim is honest and to the benefit of his clients. Listening to him is a first step to get your car fixed safely and your mind at peace for your next road trip. Five stars without a doubt. Happy driving!

Oil change. Karim got me in quickly even though the shop was busy. Out less than 20 minutes. Great shop and good people.

Today I got a great rate and quick service for a smog check. I called around and got prices like $ 71 and $ 50 but got a lower price at Master and they had me out in 10 minutes.

I don’t recommend this place. Only after using them and filing a report against them did I realize that they already have an F rating on the BBB (better business bereau). Plus many one star ratings on Unilocal.
They charged us extra because they ordered the wrong part. Despite already telling us they wouldnt change the price. After a long runaround with them changing there story, pushing back when they could fix our car and the likes, they eventually told us they would give us our money back on our hold and then refused to give us all the money back because they were charged a transaction fee. To make matters worse one of there employees openly mocked us. Very unprofessional.
Please do yourself a favor, spare the headaches and take your money elsewhere.
After dealing with them, I searched through Unilocal for a car mechanic and found a place nearby called Japanese Auto Parts. I highly recommend this place. They only fix what needs to be fixed they don’t tell you you need a million things done that don’t need to be done. Or charge you a hold. They are friendly and honest and get things done as quickly as possible.

I usually don’t write reviews on Unilocal,but the service here was so horrible I felt the need to. I went in with my grandma about 6 weeks ago to drop off her ’72 Dodge Magnum to have it reupholstered. When we dropped it off, the owner said it would take about 2 weeks. This car is her primary source of transportation, but we decided we could share my car for the two weeks if needed. After not hearing from them after the third week, we called and asked if it would be done soon or if he had an estimate on when it would be done. He said «I don’t know. We are waiting on parts.» Alright, we’ll call back next week. We called back and not only did he not have the parts yet, but he listed a bunch of extra charges we would have to pay. At this point we aren’t very happy. Fast forward to today. My grandma and I pick up the her car and take a look inside. HORRIBLE. The center console (which has a lock on it and not just a latch) was completely messed up. Instead of taking the lock out, reupholstering it and then putting the lock back in, they just laid the new material over the lock. How am I supposed to get in the console? Magic? Moreover, when we dropped it off, we had two custom floor mats in the back seat to protect against rain, mud, and the like. When we picked it up; however, they had lost the floor mats and said they weren’t in there when we dropped the car off. Lastly, after paying almost $ 3,000 for her car, they did a shitty job! Part of the fabric is already falling off the roof and it looks like they sloppily tried to fix it with a hot glue gun. I am extremely disappointed with this job and will definitely not be returning. Please, save yourself the money, time, and multiple headaches. DO NOT GO HERE.

I took my Ford van for ball joint replacement back in July of this year, and the mechanic (pictured) gave me a rundown of what it was going to cost. After the work was done, he charged me a lot! $ 880. After he told me it would not cost no more than $ 550 max. Nonetheless, I feel he overcharged me alot, my mistake for not shopping around first. BUT I WOULDN’T RECOMMEND TAKING YOUR CAR THERE UNLESS HE GIVES YOU A WRITTEN ESTIMATE OF THE REPAIR. And be sure he keeps his word!

Wow, it was the best service ever, I went in and they told me what I wanted to here and fixed my car in very short time and my car is running like a new car now, I wanted to say thank you, thank you, thank you very much, I will tell all my friend about you. :)

I have been going to master auto, for about 10 years. And I have never left unsatisfied. My recent trip was for brakes– all the way around. And as usual, they were reasonably priced and the job was done in about an hour (rear drums, rotors– the whole nine yards.)Went across the street for a pedicure– by the time I returned the job was done. I would recommend master auto to anyone.

We called in before we even came here & asked if they had time for a transmission oil change. They said they already had the filter ready for our model of car & when we got there they said it’ll take an hour. We went to the Starbucks next to this place & went back after an hour. They kept saying it’ll take another 30 minutes & this went on for a good couple hours! Then they say they didnt even have the right filter & had to order it, which is why it took so long.
Also, DONT BE FOOLED BY THEIR COUPONS! They had a transmission oil change coupon for $ 29.99 and will end up charging you for $ 145! This place is ridiculous! Only reason I went here was that its open on a Sunday! Save your time & money. AVOID THIS PLACE!!!
When we were leaving we told the owner we weren’t satisfied with their service. He not only says «it’s not like im charging you extra», but also says «I have so many customer, if you guys arent happy I dont need you guys. Go somewhere else».

I left a review two months ago about being scammed by this place. I’m still fighting to get my money back that Karim the store owner promised to give me back.
I ordered a car handle part through this place. The store owner Karim promised my husband and I that the handle would be colored and that there would be no additional charges after the quoted price. When this store got the handle in he called us up and said there would be additional charges. He promised us that if we werent okay with that price, we could come in and get a refund. We we came in to get the refund he refused to give it to us and told us we would have to dispute the charges with our bank.
We are still disputting this charge.
I’m a very patient person and i have never been so upset with a company.
TAKE YOUR MONEY ELSEWHERE!!! They can’t even keep there word on anything.
Also if you look them up with BBB they have an F rating because of all the people they have scammed.

This is what I get for not Unilocaling businesses before I try them.
My car was in need of an oil change on a Sunday afternoon. Short-​sighted person that I am, I didn’t bother making an appointment at the place that I originally wanted to perform an oil change service.
As an alternative, I pulled up to this business and got a quote for a little less than $ 100 (including tax) for my BMW. Exasperated and just wanting to get it over with, I decided to go ahead and pay the $ 15 extra here to get my oil changed out.
First of all, their time estimates are bullshit. We sat around waiting for more than what one of the owners, Karim, told me it would take to get an oil change. At the end, he noted that there was an oil leak happening around my engine and that I was welcomed to take it back in for a free inspection.
I was hesitant at this point because the customer service wasn’t very pleasant. Just an FYI, the owners here are all Persian, so customer service isn’t exactly something you should come in expecting to be amazing. It’s sort of like going into a banh mi shop and getting yelled at by tiny Vietnamese ladies. But instead of getting delicious sandwiches at the end, you get a cranky asshole gypping you out of a shitload of money.
But hey, free inspection. Who can turn that down, especially when some places around town charge for a diagnostic, right? So back I came the next morning to get my inspection to see where the leak was coming from.
8:15 AM: drop off the car and take a seat on the couch. Karim has one of his guys start inspecting the leakage.
9:00 AM: I start getting antsy. I need to be at work in an hour for a fun-​filled day of meetings. Why is this inspection taking so long? In addition, neither owners were very upfront about giving me a time estimate for the inspection.
9:10 AM: I whip out the Unilocal app and read all the 1-​star reviews for this place. Shit.
9:23 AM: Okay, I’m now very concerned. I need to get to work. I tell Jimmy and Karim that I need to leave now and that it would be better to continue this inspection on the weekend. Karim starts with the scare tactics about how catastrophic it would be to leave this problem unresolved. Okay, buddy. I think I’m good for another few days, but I need to get going right now. Karim even goes so far as to COMPLAIN to my face about how his guy has already sunk an hour into the inspection and that it would be a waste of both our times if I just left because obviously, his goal is to get my business. Uhhh… fabulous job on convincing me to not ever use you guys in the future.
9:53 AM: My car is finally re-​assembled so I can leave. Aaaand now I’m late.
If you’re going to complain about giving out FREE inspections, then don’t offer them. Period. Charge a diagnostic fee for all I care. But don’t expect potential customers (and in my case, a returning customer) to not take advantage of free services – that’s expecting people to go against human nature.
Secondly, terrible attitudes and guilt trips are not the way to attain your goal of converting leads, AKA potential customers, into paying customers.
That oil change is the first and absolutely last service I’m ever getting from this place. There are a billion auto shops in the area, many with 4– to 5-​star ratings. Skip this dreadful, fear-​mongering experience and save yourself some dough elsewhere.

I have a 1998 BMW Alpina, 1999 Mercedes S500 and a 2002 Mercedes E430 and I have had all my service done here and I live in Moreno Valley which is 48 miles away.
This shop does the work right and charges right meaning the owner is fair and you can always really know whats going on with your car.
They cars I have serviced would cost thousands at the MBZ Dealer but Master Auto does the good work I trust.