Lake Forest Bank & Trust

Always superb service! Friendly and warm!
You’d find some seniors hang out in the sitting area on some mornings enjoying free coffee and cookies or else-​typical local community banking service-​homey!

I have been banking with Lake Forest Bank for close to 20 years. The staff has always been helpful, friendly, and courteous.
Their mortgage administrator Jacqueline Poland called me when mortgage rates dropped to an historic 2.5%. I think of her every month and smile. Unfortunately, Jacqueline must have left the bank. What a loss!
They have a wonderful children’s program called Junior Savers. After depositing money into their account, the kids get coupons for treat around town for ice cream, pizza, hot dogs, etc. Now, the interest isn’t so great, but a hot dog at Left Bank… Who can argue with that?! And they still serve doughnuts on Saturday mornings.
I have about 7 accounts with them. With some, I need to keep a balance of $ 400.00 before being charged a small maintenance fee.
My children are older now; they have «college accounts.» Their ATM fees are always reversed should they use an outside bank to withdraw cash. They do not have to keep a minimum balance. I believe the only restriction is how many withdrawals can be made per month before incurring a small fee.

Worst bank ever! They all need to get off their high horses and start treating their employees with a little more respect rather than talking down to them and being so judgmental. On top of that they talk bad about their customers behind their backs and think they are the greatest thing on Gods earth. The branch manager is so full of herself it’s disgusting! She acts like she is so sweet and innocent but actually a raging b***h. Don’t recommend bringing your money to this bank unless you want to be treated like your stupid. Oh and did I mention some of the tellers? One short Hispanic girl is the most rudest nasty person I have ever met! And is to many other girls. Jealous issues? I think so. This bank sucks!

Review on the customer representative ONLY.
I called on Wednesday, 8÷6÷2014, around noon.
The customer rep who answered was not helpful AT ALL. Her answers consisted of basically a «no» and a «yes». When I asked for her advice, she was silent, then noting that she had answered my questions. So, I naturally asked if there is anyone else that can help me. She noted, again, that she had answered my questions and then told me that no one was available.

Treated like an illegimate child when the rules of finance changed even though I never missed or was late with a payment for my mortgage. They sold it off to Freddie Mac with Indy Mac ultimately servicing it where they intensionally blocked refinace efforts to keep me in the highest rate possible. Now they nickle and dime you for a checking service fee of $ 10 each month if the balance drops below $ 400. No «hometown» courtesy ever extended here. I say take your business elsewhere.

Not only is this bank massive, but the vault downstairs is film-​worthy.
The door’s reportedly over a hundred years old and manufactured in Ohio. At least, so says the pleasant lady who checks people in and out down there.
This might not be a Swiss bank, but it sure gave me some warm fuzzies and safe feelings just spending fifteen minutes in here!